Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is fine, it's just the overall app experience to get the truck that needs to be streamelined. Too many steps
Jimmy W.
Rating:
5.0
My experience was exceptional. The manager was knowledgeable and went out of his way to be helpful. I couldn’t have asked for better service and a better experience.
SUSAN C.
|
Overall Experience
Rating:
5.0
Great service and easy
SIVA D.
Rating:
5.0
None
Charles A.
Rating:
3.0
Customer did not leave a comment.
Emily F.
Rating:
5.0
Juan is outstanding, always very friendly, and over-the-top helpful.
High recommendations for Juan and UHaul
Rosalind E.
Rating:
5.0
The representative was very understanding and kind when dealing with our situation where the truck had to be downgraded at the last minute due to insufficient inventory. He tried his best to accommodate for us and we appreciated that.
Shaphen P.
Rating:
3.0
Customer did not leave a comment.
Art K.
Rating:
5.0
Customer did not leave a comment.
Ruth C.
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Overall Experience
Rating:
5.0
Nothing. Great experience.
Charles A.
Rating:
5.0
I have used uHaul twice within a year. This location provides better and smoother experience.
Ligong W.
Rating:
5.0
Customer did not leave a comment.
Anthony C.
Rating:
5.0
Customer did not leave a comment.
Cindi F.
Rating:
5.0
Customer did not leave a comment.
Konstantin Z.
Rating:
5.0
The gentleman who helped me rent the car was a true professional. Helpful, considerate and humbled. I like this guy.
AHMAD M.
Rating:
2.0
Truck not clean, dog hair on seating. Charged extra $20 unfairly since office was closed at 1:57 pm drop off but according to web site should have been open.
Maryann W.
Rating:
4.0
Customer did not leave a comment.
Jennifer K.
Rating:
5.0
Customer did not leave a comment.
David C.
Rating:
5.0
No comments, everything fine.
Jose L M.
Rating:
5.0
Have enough gas, so we don't have to put gas in to start.
Monique F.
Rating:
5.0
Customer did not leave a comment.
Nicolas S.
Rating:
3.0
The truck was not clean.
Jason S.
Rating:
5.0
improve after hours dropoff. your website is completely useless because the location finder doesn't work which makes it impossible to return vehicle. You need to eliminate this step in the dropoff process. Also You need a paper backup when the app doesn't work and prompt processing of keys that are left in lockbox. I should not have to return to location the next morning to ensure proper closeout. Very bad.
Kevin G.
Rating:
5.0
Customer did not leave a comment.
Heqing B.
Rating:
3.0
The web site listed the hours for the Friday we picked up the truck as the office would be open, yet when we arrived at 2 pm the office was closed. We hadn't set up the phone pickup and when we called the main office, they were surprised the office was closed as their records showed it was supposed to be open. It took us an extra 30 min to get the keys.
Jeffrey W.
Rating:
5.0
Customer did not leave a comment.
Agnes B.
Rating:
3.0
Two thumbs up for Anthony/Monica and the whole crew at U-Haul Concord. As a frequent Renter, I do appreciate their professionalism and overall friendliness.
WILLIAM H.
Rating:
5.0
Customer did not leave a comment.
Cheryl D.
Rating:
5.0
Customer did not leave a comment.
Honey P.
Rating:
5.0
Friendly and helpful representative, the perfect size truck for the job, a clean truck with a full tank, and a great experience!
Nancy S.
Rating:
5.0
Customer did not leave a comment.
Paul C.
Rating:
5.0
Customer did not leave a comment.
Meghdad R.
Rating:
1.0
I will never use uhaul again.
Scammers with their charges
Charles W.
Rating:
5.0
Customer did not leave a comment.
SOOYOUNG L.
Rating:
5.0
So simple!
Angelica L.
Rating:
4.0
Customer did not leave a comment.
Eyvind T.
Rating:
2.0
Employees should arrive on time when opening the store. Not only was I unable to complete my pick up using 24/7, I had to wait an hour for opening hours and another 20 minutes because the employee was late.
Raymond G.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
3.0
Make it a better experience for customers trying to self-serve
Sridhar M.
Rating:
3.0
I was given the oldest, most dusty van. I requested a newer one, of the two others on the lot. was informed they were already taken... no one else was there. the were the same size vans.
I do not have a receipt, nor can I find one in your iOS app or in my email.
It took me 30 minutes to use your call center powered digtial app to take all the pictures.
So, average experience. Not impressed. Will use U-haul again because its convenient.
Jeffrey V.
Rating:
5.0
Customer did not leave a comment.
Claire C.
Rating:
5.0
Great experience at this location 👍🏽👍🏽
Niranjan M.
Rating:
5.0
Smooth ride vehicle and great customer service
Candido B.
Rating:
5.0
A1++++
Bostjan P.
Rating:
5.0
Customer did not leave a comment.
JOHNNY T.
Rating:
4.0
Customer did not leave a comment.
Patrick K.
Rating:
5.0
Customer did not leave a comment.
Ann L.
Rating:
5.0
👍
Abdul H.
Rating:
4.0
Customer did not leave a comment.
James L.
Rating:
4.0
Customer did not leave a comment.
Matthew K.
Rating:
4.0
Customer did not leave a comment.
WILLIAM L.
Rating:
3.0
This location is closed on Wednesdays. You have to use UHaul's online app to check out the truck. The check out process was not seamless and too much time to re-enter information. The driver's door would not close completely. The dashboard light indicated that. Why was this truck available if there is a safety issue with door not closing? The windshield was dirty and the windshield wipers would not clean because they were dried out. Could not get a different truck. Again, no one there to help you.
Richard K.
Rating:
5.0
Customer did not leave a comment.
Susan L.
Rating:
5.0
The online/phone approach takes a little bit of time, but it worked out great!
David P.
Rating:
1.0
Customer did not leave a comment.
Sriram V.
Rating:
5.0
The van was clean, but drove diagonally (crabbing), like it had been in a major accident.
Iain C.
Rating:
2.0
Customer did not leave a comment.
sharvin D.
Rating:
3.0
This location does not open until 9:30 AM. Uhaul customers desire to get started prior to this time, this location could benefit the company and the customer by opening earlier.
Frederick J.
Rating:
3.0
The truck was really old and in bad condition was also calling to get the bigger size the receptionist was not understanding my request that I wanted to change the truck
SOBHY S.
Rating:
5.0
Customer did not leave a comment.
Jessica S.
Rating:
1.0
Destination on the agreement should not be optional. This causes confusion.
Qais H.
Rating:
3.0
Furniture pads were paid for but not provided. Pick up was outside of operating hours, so I presume someone forgot to put them in the truck. Suggest you call and make sure they prep the truck with requested items if you're picking it up outside of operating hours.
Stanley C.
Rating:
1.0
My wife and I had 2 reservations for pickup trucks made more than a week in advance. Go to the scheduled pick up time to find the office closed on July 3rd. And neither reservation had an assigned truck. The phone rep got us a box truck to use so the Danville 4th of July parade wasn't a disaster. I don't know how a reservation is ignored and no one contact us. You had our phone numbers and email addresses. We could have gone somewhere else if you told us in advance. Instead you caused panic and frustration.
The gas tank was not filled, and I put 4 gallons in for a 24 mile trip. I will not be returning to your site again and will ask the Kiwanis of the San Ramon Valley use a different company for rental trucks.
Kevin K.
Rating:
3.0
Your online check in took 40 minutes was a nightmare. I would never use it again.
Tami G.
Rating:
5.0
Customer did not leave a comment.
Cary H.
Rating:
5.0
Agent was very courteous and knowledgable. Because of this the transaction was quick and easy.
Diane P.
Rating:
5.0
nothing! Why change a good thging!
Greg C.
Rating:
5.0
Fantastic service ,,
Prashant S.
Rating:
5.0
Customer did not leave a comment.
James P.
Rating:
5.0
Online process was excellent. Very good UX
John S.
Rating:
3.0
I ordered both a dolly and furniture dolly.
Nothing. Got neither.
Paul T.
Rating:
4.0
Truck I rented could have used a car wash but it drove well and was just what I needed.
Cheri H.
Rating:
5.0
Thanks for making the truck rental quick and easy. Mark
Mark B.
Rating:
4.0
Customer did not leave a comment.
Cathy G.
Rating:
5.0
Great.
Tyler M.
Rating:
5.0
Customer did not leave a comment.
Alanda E.
Rating:
5.0
The 8ft truck I got was so nice. It helped me get a stressful job done stress free.
MOHAMMED A.
Rating:
5.0
Customer did not leave a comment.
John J.
Rating:
1.0
The location was convenient being that I live in San ramon and the truck was in good condition however the “self service†process was complicated, annoying, time consuming, and inefficient. Had I known there wasn't going to be a person to communicate and work with I never would have rented from this location.
William F.
Rating:
4.0
The self service option proved to be extremly time consuming & confusing. This process took 35+ minutes to complete. & failed to provide me with the level of comfort with the equipment uhaul usually provides. I would recommend providing instructions prior to arrival at the site.
FREDERICK J.
Rating:
5.0
Excellent customer service
paige P.
Rating:
4.0
Customer did not leave a comment.
Jim G.
Rating:
5.0
Extremely convenient with mobile app
Kelly S.
Rating:
3.0
I've used this store many times for their good service. This time, I've made scheduled to pick up at earlier time than store open hour with mobile pick up. However, after check-in with mobile, the mobile app won't give ma any information about how to pick up key and process mobile pick up. It mentioned to pick up when store opens. Later, store mentioned that they a key in the safe box where I should have been mobile pick up. I am not sure if this is mobile app issue or store did not set up properly.
ALEX K.
Rating:
5.0
I've rented a few vehicles through UHaul through the years and this was, by far, my best experience. The young man helping me at the counter was awesome. Got me in and out very quickly. The van I rented was newer, clean and everything worked perfectly. This was a great UHaul experience. Well done.
BRADLEY P.
Rating:
3.0
Horrible trying to get the website/app to work properly to get the combination for the key. Called CS several times, on hold several times for 2.5 hours, at night. Finally got through, I ordered a 10' truck, received the email notification of the truck, but they reserved a van which did not fit my items. Huge hassle, very dissatisfied.
Stacy O.
Rating:
1.0
Horrible experience, the worst nightmare of any mover. I requested a truck a month in advanced, payed my dues and was told I had 24/7 check in access with a pick up time 8:30am. I arrived at the time I requested my U-Haul and then I had trouble with check in. Then after 45 minutes later I finally got my code to get my key, and the key wasn't even there! By this time it was 9:15am and I clearly saw someone inside the office! And he basically pointed at the “opening hours†that said 9:30am. I called the office and the representative was trying to reach the branch manager and he was ignoring the calls in front of me! After an hour of waiting, and being treated horrible he finally came out and his excuse was “sorry the night crew forgotâ€.
He was there at 9:00am and he ignored me and also ignored every call. That is not someone you need to have representing your business, horrible customer service! I really wish he was in my shoes at the time and saw how he treated me. He made me wait an hour extra and his excuse was “my bad don't know what the night person did†while he arrived at 9am and told me to wait until he opened at 9:30am.
Horrible employee, just plain horrible
Carlos G.
Rating:
4.0
Customer did not leave a comment.
KRISTEN C.
Rating:
3.0
Customer did not leave a comment.
jaime C.
Rating:
5.0
Park large trucks in spots that are easier to maneuver out of. This was not the case when I picked up the truck.
MUSTAFA K.
Rating:
5.0
The gentleman behind the counter was very friendly. He helped me get a truck at the last minute. I am appreciative
Candace C.
Rating:
3.0
The guys at concord u haul were great and fixed everything that "go-uhaul"screwed up. If you're in the concord ca. area start at the monument Blvd location
Adam B.
Rating:
5.0
Just an FYI: the [passenger] seat side was littered w some sort of sticky snack on seat, floor, side// i did not mind wiping, sweeping and cleaning it up but still, the people who had this van before I did should know that they rented & didn't clean up!
Anna H.
Rating:
3.0
The truck was dirty, the driver side door wouldn't close properly and the fuel meter was broken. I put more gas in the tank, but the meter never changed. Then I was charged! Never again!
Angelique T.
Rating:
5.0
Customer did not leave a comment.
Francis G.
Rating:
5.0
Everyone who helped me was exceptional! Thank you for helping me through this move!
Alannah T.
Rating:
2.0
I was not told there was a deposit. I rented a U-Haul about two weeks ago that did not charge me a deposit so I'm confused on why this location does. Then, it's taking a while for them to put the money back in my account. Definitely would recommend the location about 10 minutes away from this location on Camino Tassajera over this location.
DJhonnay J.
Rating:
5.0
Customer did not leave a comment.
Terrence B.
Rating:
4.0
Customer did not leave a comment.
Robert E.
Rating:
5.0
Nothing. What you are doing is great. Why change it? Juan is fantastic.
Gregory C.
Rating:
5.0
Great customer service
Lisa S.
Rating:
5.0
Truck hadnt been cleaned after last renter.
Christine S.
Rating:
5.0
Customer did not leave a comment.
Milos S.
|
Overall Experience
Rating:
5.0
Juan was exceptional to work with during the entire time I had my storage. If it wasn’t for my move to SF I would have stayed. Thank you!
Choua V.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zachary B.
|
Overall Experience
Rating:
5.0
The storage facility staff are nice and the place is secure, however rats got into all of our stuff and a lot of our furniture is now ruined since it is covered in feces and urine. We did not have any food or drink stored in our unit, so I am thinking maybe they went after some cleaning supplies or something. Unless you can store your things in a rat proof container, I would not recommend storing it here.
ROBERT H.
|
Overall Experience
Rating:
5.0
Thank you for a great stay!
ALAN G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bert A.
|
Overall Experience
Rating:
5.0
No have the need for the storage unit.
ADRIENNE U. F.
|
Overall Experience
Rating:
3.0
Storage was not used. I called and cancelled my reservation by phone more than 24 hours prior. Please issue my refund, at this time.
Thanks!
Domnic P.
|
Reservation
Rating:
1.0
I've never been charged a fee to make a reservation. Then I'm told it's fully refundable only after completing a required survey is outrageous. I tried to speak with someone at the location, no luck.
LaRonna L.
|
Reservation
Rating:
5.0
Dropped by yesterday as our move has changed to this Friday. Juan was very helpful and assured me that I would have an available unit come this Friday.
Tracy M.
|
Reservation
Rating:
4.0
Easy and they gave me a storage unit close to the door for easy access which was very kind.
Danielle W.
|
Reservation
Rating:
5.0
The equipment was ready and all employees were professional and courteous. My move was made easier by not having to worry about these details. Thank you.
Aditya J.
|
Reservation
Rating:
5.0
Ordered on line .. very easy, unit was clean and moving dollies were available.
ELIZABETH P.
|
First Impressions
Rating:
3.0
I did not end up using the unit because I was able to get everything I was preparing to store into my garage.
Privacy R.
|
First Impressions
Rating:
5.0
Service was great
Privacy R.
|
First Impressions
Rating:
5.0
I did not end up renting this unit. Don’t need it for now.
Privacy R.
|
First Impressions
Rating:
5.0
Fast, easy, and excellent customer service
Privacy R.
|
First Impressions
Rating:
5.0
Great customer service! Easy to access, clean facility. Would definitely recommend!!
Privacy R.
|
First Impressions
Rating:
3.0
Called SAN RAMON VALLEY SELF STORAGE and cancelled 01/27/2017
Privacy R.
|
First Impressions
Rating:
3.0
excellent
KEVIN J.
|
First Impressions
Rating:
5.0
The service was extremely fast, I hadn`t reserved the right size and Juan Contreras was extremely helpful in helping me select the right size. He understood what I needed and took care of it all fast
Privacy R.
|
First Impressions
Rating:
5.0
Staff is nice and professional. Loading/unloading is pretty easy.
Privacy R.
|
First Impressions
Rating:
5.0
Customer service at facility was amazing. Helped with storage unit and truck rental return. Highly recommended.
GREGORY F.
|
First Impressions
Rating:
5.0
Facility was clean and easily accessible. Met all my storage needs perfectly
Privacy R.
|
First Impressions
Rating:
5.0
Moved in on holiday weekend and juan went out of his way to help me when closed.
MARIANNE T.
|
First Impressions
Rating:
5.0
The manager is a nice guy.
Privacy R.
|
First Impressions
Rating:
5.0
Very quick and friendly.
Privacy R.
|
First Impressions
Rating:
5.0
Very organized!
Privacy R.
|
First Impressions
Rating:
5.0
Excellent service!
Privacy R.
|
First Impressions
Rating:
5.0
Great service and ver helpful
Privacy R.
|
First Impressions
Rating:
3.0
Nice facility, friendly staff.
Privacy R.
|
First Impressions
Rating:
4.0
All went well. Thanks.
Privacy R.
|
First Impressions
Rating:
4.0
After viewing what we reserved and determined that it wasn`t the right size, the staff was accommodating in helping find the correct size. Storage unit was basic and exactly what we expected.
Privacy R.
|
First Impressions
Rating:
4.0
Manager was polite and helpful in explaining the facility guidelines and unit access.
Privacy R.
|
First Impressions
Rating:
5.0
Storage is in pretty good shape. Easy access to all units at the facility. We got great service from Jose
Privacy R.
|
First Impressions
Rating:
1.0
The storage facility was not open on the day I was scheduled to arrive. I had to scramble to find another place, and could not take advantage of the free month offer. Notification would be nice.
Privacy R.
|
First Impressions
Rating:
5.0
Excellent service,very helpful,and an agreeable experience.