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Rory R
Customer Reviews for Outside Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is a hotel in town and it is convenient. But the hours of operation are minimal so it is sometimes difficult to deal with someone in person. Kelsey who seems to be the main person is great and her customer service is awesome.
Casey QConvenient location since Rangely is small and rural.
Casey QLocation was not open and had a number to call. We were informed that no one was in the office and we could download the app to rent the vehicle. The vehicle had not been swept out in the back. Had I needed U-Haul supplies I wouldn’t have been able to get them.
Nikeena BRangely, CO is very small and this is the only location there. But they hotel is under new ownership as of a year ago. Very friendly but the site needs some work and they need actual staff dedicated to serving customers. Seemed like the owner was running the hotel, instructing maintenance workers, and trying to get me checked in.
Casey QOur rental was to be dropped off in Loveland. While adding a hand truck, he reservation was changed by Uhaul employee in another city and they changed it to a Rangely drop off which is wrong. I now have been charged an extra 272.00 and I am disgusted
Lynne RCustomer service was excellent. The truck was clean. Mechanically, the truck had me stressed out the whole move.
Anthony MUsed mobile drop off with no problems.
CHRISTOPHER A