Customer Reviews for Santillis Outlet & Vehicle Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Santillis Outlet & Vehicle Storage
I have no problem with either location.
The problem is with the U-Haul system. I booked a 5x8 trailer at this location, however, some inconsiderate person thought it was ok to change both my pick up location AND the size of trailer, from Big Rapids to Reed City and a 6 x 12 trailer that was much bigger than I needed, my vehicle struggled to haul and also sucked down gas which cost me an extra tank of gas. I lost two hours of my day leaving me working in the dark. Completely unacceptable and I will thing twice about using U-Haul again.
Nothing to improve. Service was excellent!! Rental process was handled great, even tried to find a better deal for me. Truck was ready, easy pick up & drop off.
I thought the service was very good. The person who helped me did her best to find the right truck for my situation.
very nice people.
The gas mileage was horrible. The 17 foot truck had 94K miles on it. Around 5 MPH on a half loaded truck . Will probably try another company to see what their equipment is like.
I was charged a 2 day rate thinking that I had 48 hours they where calling me at 4 pm asking when the equipment was getting back the girl told me she only charged me for one day I was rushed to get the equipment back because they had rented the trailer for the next day !
Great people working at this location
Very friendly helpful. Very out going to help me. I would definitely refer this location to other and would use this location again. Thanks for your help
The service and product was Great....
The people there were really nice and helpful, they answered any question i had :)
The time I picked up the truck was dictated to me based on store hours (which it was hard to plan ahead for), so I had to move my schedule around in order to make sure I didnt get charged for an extra day, other than that, was a good experience
Staff was helpful, and was concerned about making me wait as they were helping other customers.
I had a wonderful rental experience. Alex and Cindy were very professional during the entire transaction of reserving & obtaining the exact truck for my moving needs. I would not hesitate to recommend the Roselle U-Haul location to anyone.
I called with concerns and questions regarding my reservation pickup location being changed. Ken who claimed to be manager was extremely rude. He claimed I was dumb to not know the distance between my current location and his store and that I must be a slow driver. He refused to discuss location change with me or to inform me of how the pricing or process works. I called scheduling and changed my reservation to a different location so that I would not have to give my support or finances to this location. I would never recommend this location and I will tell anyone I know not to use this location. He does not care about his customers or Uhaul's name if he is treating customers this way.
get new people to service the customers
I placed an order for 48 moving blankets. There were 24 available. Renting U Haul vehicles and selling packing supplies seems to be one of several businesses operated at this location, and the U Haul business seems to be an afterthought.
Nothing. Truck and customer service was great! Thanks.