Customer Reviews for Santillis Outlet & Vehicle Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Santillis Outlet & Vehicle Storage
I was charged a 2 day rate thinking that I had 48 hours they where calling me at 4 pm asking when the equipment was getting back the girl told me she only charged me for one day I was rushed to get the equipment back because they had rented the trailer for the next day !
Great people working at this location
Very friendly helpful. Very out going to help me. I would definitely refer this location to other and would use this location again. Thanks for your help
The service and product was Great....
The people there were really nice and helpful, they answered any question i had :)
The time I picked up the truck was dictated to me based on store hours (which it was hard to plan ahead for), so I had to move my schedule around in order to make sure I didnt get charged for an extra day, other than that, was a good experience
Staff was helpful, and was concerned about making me wait as they were helping other customers.
I had a wonderful rental experience. Alex and Cindy were very professional during the entire transaction of reserving & obtaining the exact truck for my moving needs. I would not hesitate to recommend the Roselle U-Haul location to anyone.
I called with concerns and questions regarding my reservation pickup location being changed. Ken who claimed to be manager was extremely rude. He claimed I was dumb to not know the distance between my current location and his store and that I must be a slow driver. He refused to discuss location change with me or to inform me of how the pricing or process works. I called scheduling and changed my reservation to a different location so that I would not have to give my support or finances to this location. I would never recommend this location and I will tell anyone I know not to use this location. He does not care about his customers or Uhaul's name if he is treating customers this way.
get new people to service the customers
I placed an order for 48 moving blankets. There were 24 available. Renting U Haul vehicles and selling packing supplies seems to be one of several businesses operated at this location, and the U Haul business seems to be an afterthought.
Nothing. Truck and customer service was great! Thanks.
It was a very good experience. It went very smoothly.
Was very happy with renting from this location. The man who hooked up the trailer to our car was took the time to make certain it was safe and in good working order. Addtionally, he showed us how to unhook it which was great since we ended up returning it after they were closed.
She was very rude and ignorant. Didn't want to give me my deposit back. Not very nice when we pulled up. Will never go back.
Great Place..I have used several times..
ihe location was ok but u haul customer service is TERRIBLE.Very long wait times on the phone to ask basic question.The people are rude.I was told they didnt have the equipment locally,but when I went there is was there.Very unorganized as a company.
No improvement necessary - it served my needs perfectly.
customer service was very helpful, had to call her multiple times, always kind and would definitely recommend.
The employees here went out of their way to make sure we knew about the truck and what the terms of the rental were.
The center here was very accommodating. Your UHaul customer/reservation call center was horrible. I did not have a good experience, changed my order and couldn't get me my car hauler that I had ordered.
The customer service at this particular location was very nice but the fact that we had to drive so far to get the truck ruined our move. If I am expecting to pick up a truck a mile from my home and then find out the day before that I am picking it up an hour away, that is not good customer service. I would have never made a reservation with uhaul had I known that information and finding another option the day before was obviously impossible.