Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck wasn’t ready. We had to load our own Dollie’s and blankets and the truck had bald tires
James Hand
Rating:
5.0
They guys were very helpful and knowledgeable, even cleared off the snow from the front.
Meghan Anzulewicz
Rating:
5.0
Customer did not leave a comment.
Elizabeth A Donofrio
Rating:
5.0
Larry was very professional and helpful
DARREL LAMB
Rating:
5.0
Great experience from start to finish.
Jason Meier
Rating:
5.0
Customer did not leave a comment.
Scott Kurzweil
Rating:
5.0
Customer did not leave a comment.
WILLIAM WYATT
Rating:
3.0
Windshield wiper broke as soon as I picked it up because they let it freeze to the wind shield there was also no snow tires you are in a mountain state with snowstorms
Noah Waters
Rating:
5.0
Gentleman in charge was extremely helpful and very courteous!!!
John Johnson
Rating:
5.0
Customer did not leave a comment.
Jacqueline Ramirez
Rating:
4.0
Customer did not leave a comment.
Sarah Wixom
Rating:
5.0
Customer did not leave a comment.
Robert Knowlan
Rating:
5.0
Don't like the cell phone pickup and return. Can't count on adequate service.
Valerie Legore
Rating:
5.0
Everything was good
Jack Cantley
Rating:
4.0
Customer did not leave a comment.
Gabe Downey
Rating:
3.0
Customer did not leave a comment.
Reyes Gregori
Rating:
5.0
Customer did not leave a comment.
Michael Stern
Rating:
5.0
Customer did not leave a comment.
Travis Wilson
Rating:
5.0
We used the app to return the truck and it went smoothly
Natalia Podolsky
Rating:
4.0
The office was not marked with a UHaul sign - it was hard to find.
JENNIFER COLLINS
Rating:
5.0
Larry was very helpful and appreciative of how I dropped off the vehicle and Auto transport
Scott Janssen
Rating:
4.0
Well equipped facility
David Olson
Rating:
5.0
Customer did not leave a comment.
Audrey Warden
Rating:
5.0
Customer did not leave a comment.
Thomas Frostman
Rating:
5.0
Larry, thank you for your patience while we figured out what we needed. I had the best experience, and you laid out all of my options so that I made the correct choice. I will always use Sasak Trailers in Steamboat. Larry is the best and truly cares about his customers and the level of service that he provides them.
Sarah Steneman
Rating:
5.0
Customer did not leave a comment.
Richard Large
Rating:
5.0
No improvement needed—everything was great!
Glenn Patterson
Rating:
5.0
Customer did not leave a comment.
Elena Reynolds
Rating:
5.0
Excellent service.
Robert Fuller
Rating:
5.0
Business closed. We dropped off.
karen dennis
Rating:
5.0
Customer did not leave a comment.
Cloe Wesenberg
Rating:
5.0
Great trailer , good friendly service !
doug penton
Rating:
5.0
Took the time to make sure everything was connected properly and safe.
James Omalley
Rating:
5.0
Customer did not leave a comment.
Cory Jermulowske
Rating:
3.0
They didn’t have a dolly. Make moving things difficult. Guy working was very friendly and pleasant.. You app for processing transaction, returning items, etc is shit. It doesn’t actually work on most phones. Ya’ll need to man up on tech!
Tim Gibbons
Rating:
5.0
Lots of space to easily drop off trailer
Peter Tyler
Rating:
3.0
Customer did not leave a comment.
Jerry Schwindy
Rating:
5.0
Customer did not leave a comment.
Lee Niemi
Rating:
5.0
Top notch experience!
ADAM MAZZARELLA
Rating:
5.0
Customer did not leave a comment.
David Leszczynski
Rating:
3.0
Customer did not leave a comment.
Britt Roberts
Rating:
3.0
Customer did not leave a comment.
ANDREW WHITE
Rating:
5.0
Stop sending so many emails & have the agent do the inspection with the renter at time of rental prior to departure.
TED BROOKS
Rating:
5.0
excellent customer service provided by Jodi... completely satisfied!!
WILLIAM DUBISKY
Rating:
4.0
Customer did not leave a comment.
Peter Tyler
Rating:
5.0
Customer did not leave a comment.
Travis Snyder
Rating:
5.0
Customer did not leave a comment.
Anne Cusack-Camacho
Rating:
2.0
The offices should be open on the weekend. Truck I requested ended up not being available for my Sunday pick-up, but no one could help me since the office was closed. I had to change everything last minute to move on Monday instead. This caused a lot of issues for me. The corporate guy I talked to wasn’t helpful either.
Brittany Ponzer
Rating:
5.0
All went well.
William Kress III
Rating:
5.0
Customer did not leave a comment.
Joseph Becker
Rating:
5.0
Customer did not leave a comment.
Seth Payne
Rating:
3.0
It has 24 hour drop off. Dropped it on Sunday…a day earlier than scheduled… so place was deserted. Used key drop box and called the Uhaul number. Next day I was messaged by Uhaul wanting to know when I would return the truck!! I called the Sasak trailer number several times on Monday, no answer, left messages, but no one ever called me back.
KATHLEEN MURPHY
Rating:
5.0
Customer did not leave a comment.
Richard Hagen
Rating:
5.0
Customer did not leave a comment.
Gregory Fisher
Rating:
5.0
The folks at this location are very helpful and have a good inventory of trailers/trucks.
William Evans
Rating:
4.0
Customer did not leave a comment.
Rob Perlman
Rating:
3.0
App needs to be refined, still had to enter more information at the site.
Steve Mitchell
Rating:
4.0
Customer did not leave a comment.
Erin Brosterhous
Rating:
3.0
A U-Haul sign along busy highway 40 would be nice. Luckily a couple of trailers were visible off the side of the bldg
Michael Shaw
Rating:
5.0
Nothing
Keith Miller
Rating:
4.0
Customer did not leave a comment.
Chris Booker
Rating:
5.0
Customer did not leave a comment.
JON KOCIK
Rating:
5.0
Excellent customer service
lori griepentrog
Rating:
4.0
I did a no contact drop off
Kelly Mcelfish
Rating:
5.0
Customer did not leave a comment.
Jeff Buck
Rating:
5.0
Customer did not leave a comment.
John Chalstrom
Rating:
4.0
Poor guy needed help. Overall I'm happy. Thanks
Anthony Camacho
Rating:
5.0
Customer did not leave a comment.
Robert Lewis
Rating:
5.0
Customer did not leave a comment.
Griffin Drye
Rating:
3.0
In Steamboat Springs you don't have other choices. Nice people.
LOUIS DE CAROLIS
Rating:
4.0
Customer did not leave a comment.
Beverly Hayes
Rating:
4.0
Customer did not leave a comment.
Rob Pence
Rating:
5.0
Great service, fast and easy.
Chris Daniels
Rating:
4.0
Customer did not leave a comment.
Steven Coffeoen
Rating:
5.0
Loved working with the lady at this location!
Kelly Huemmer
Rating:
4.0
Customer did not leave a comment.
Norbert Turek
Rating:
5.0
Easy to get to
gary Reynolds
Rating:
5.0
Best dealer ever.
Chuck Gorski
Rating:
2.0
I reserved a truck that ended up not being available. We ended up renting a trailer but then had to buy an adapter for the lights that basically doubled the cost of the rental. Overall a pretty unsatisfying experience with U-Haul
DAVID GOOSSEN
Rating:
5.0
Customer did not leave a comment.
Massimo Erspamer
Rating:
5.0
Customer did not leave a comment.
Brian Hoza
Rating:
5.0
Well done.
Carl Dunham
Rating:
5.0
Customer did not leave a comment.
Brian Hoza
Rating:
5.0
Customer did not leave a comment.
Srdjan Brstina
Rating:
5.0
Customer did not leave a comment.
CHERYL OLIVER
Rating:
5.0
Customer did not leave a comment.
Bradley Kemp
Rating:
4.0
It went extremely smoothly and was very fast. No issues at all.
Bryce Harman
Rating:
5.0
Customer did not leave a comment.
larry sasak
Rating:
5.0
The lady that helped me was very professional and Knowledgeable.