I didn’t mind the location but there’s no supplies at f someone needed it. It was close and convenient and the individual was pleasant and kind.
SANGTAWAN B
Customer Reviews for Schlegel Barkdust
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The office is just a hole In the wall. That’s all that’s needed for the bark company. But the gentleman who helped me was very cordial, helpful and helpful. It’s simply a neighborhood location but very close to my house and he had what I needed. I’d recommend this location.
Pam YThe saving grace was its location
RANDY BGreat customer service. Employee went above and beyond to make sure I was getting proper service. Best U-Haul experience to date!!
GAVIN LEasiest truck rental I've ever experienced. Thank you
JONOTHAN PThe gentleman on duty was very helpful and kind. I appreciate it.
BEN EBetter maintenance on vehicles and trailers. Pay more attention to the condition of the safety systems and tires.
Stephen DYour online reservation process is cumbersome at best. After I select the trailer I want, which I have rented several times, I have to wade through several screens asking me if I want storage, moving help, pads, boxes, etc. just to get to where I can complete the reservation. As a repeat customer doing the same thing over and over again, your system should recognize what I need from my prior rentals and not make me have to endure all of the up-selling you try to do. Also, the online system that the supplier uses to complete the checkout of the trailer is also extremely cumbersome. It always takes 10-15 minutes to complete no matter whether I have checked in online or not. The online screens freeze and hang for long periods of time. I rated the rental location as average because I don't know for sure if the checkout processes are because of local connection or hardware issues, or if it is a systemic U-Haul problem. Other than the slowness of the online system, the rental location I use provides excellent service and are great to work with.
David PGuys on site were terrific, very helpful, and courteous.
Ethan CThe gentleman that helped was very pleasant and seemed to know what he was doing, but, my preferance was a Forest Grove location. This location east not convenient.
Tamera VThis site was assigned by uhaul, there were others closer to my starting point.
Jerry SI had to drop off my U-Haul here and all you really see is an abandoned house with U-Hauls in front of it it's not really inviting and was more than a little confusing trying to find the office to drop off the keys
Wesley HEverything went extremely well with all of my recent rentals. Four trailers and a 26’ moving truck in the last month and a half. No problems at all
Robert MExcellent service twice! Thankyou
SANDRA BThe vehicle may not have been properly serviced as halfway through our trip we got a message telling us we had zero percent oil life remaining. We lost two and a half hours waiting for a remedy.
Jeffrey SThe U-Haul online reservation process is tedious, made more so by taking me through screen after screen of up-sells and add-ons that were irrelevant for the kind of rental I was making, but which I had to decline on each screen in order to move on. Also tedious and inefficient are the set of screens asking about hitch weight capacity and towing capacity. There has to be a more efficient way of gathering that information. You should do more usability testing of the online registration process with an eye on how long it takes and how that time could be reduced.
David PEasy process to book, pick up and drop off.
John CThe gentleman that helped me was super great super easy pick up and drop off and it was very close to where I was going
Vanessa CGreat customer service
Michael CVery efficient.
James GSome signage to help identify the location.
Randolph SVery friendly and helpful. I wasn’t sure what to expect, but they exceeded my expectations.
Bryan CI rented a hand truck thinking there was a ramp on the truck. Would have been nice to know there wasn’t. The rental was a waste.
Sunshine FStaff were friendly and helpful. And the truck was ready on time for pick up. Unbeatable rental rate too. Thanks.
James CGreat..
HOANG TConfusing to find.
Christina wIt has now and has always taken too damn long to rent a damn truck!!!!! It shouldn’t t take an hours or more to Rent A TRUCK!!!! It takes too long to rent a damn truck!!! Why does it take so long to rent a damn truck???? It shouldn’t take an hour or more to rent a damn truck!!! Do you get my point? I’m trying to tell you that it takes too damn long to rent a truck!!!! Not just from this location. From ALL locations!!!
ron eGreat customer service, nice and friendly.
Winema WRepresentative was friendly
Martin CVery fast service, very friendly.... no drawn out questions or sales pitch!
Frank SExcellent service, very friendly!
Chit TCloses at 4:00, with no way to drop off later.
Desmond PStaff is super nice and helpful. No issues.
Katja BGreat service!
Adam DGreat customer service and overall satisfaction
bryan cgreat experience, no issues
Jeffery HThe location was great. But the website and central reservations was a nightmare. I ended up giving up and just driving out to places to find what I needed. The website said places had a trailer that when called the place didn't have. The phone agent reserved the wrong trailer for me, and couldn't explain why the website said the right one was present when her screen said it wasn't. And I reserved it for 11am and was told someone would call me by 6pm to confirm my pickup.... think about that. Who would even read that to a customer. Do better centrally.
RANDELL PI've rented from this location for several years - Good people and they are always friendly and ready to assist.
Clayton HGreat Experience!!
David JBigger signs to help direct customers to the correct office building.
Delvin NThis location was bizarre. There was no store and barely any signage stating there was a U-Haul here. There was a literal shack for an office - an 8x8 foot shed! This shed was dirty and questionable. I was pretty scared to go inside to give the man my paperwork. I am shocked that U-Haul doesn't approve their places before they open!
Carie TStaff was very helpful. No need for improvement.
cheri gExcellent service !
William WVery pleased with my experience here.
JOHN S