The location incharge always insists on self checkin citing “this is not UHaul” and the Verizon cellular reception in the area is poor. Having an assisted and proactive check in at the counter can go miles to save time and improve customer experience.
GAUTAM G
Customer Reviews for Scripps Poway Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at the storage unit are very professional and helpful.
Babe HCustomer service was excellent on the phone and in person! Everything worked just as described!
PATRICK YCustomer service was amazing and so helpful. I’ll be renting another truck in a few days again. Highly recommend
Patrick YEli is very courteous and friendly while dealing with customers. I will recommend this pick up location in Poway to friends and family.
GAUTAM GThe staff was super friendly and helpful and got me my rental right on time!
Jake SThe app check in experience is awful
Rick MThe pick up and drop off at our storage place is very convenient. We really appreciate this level of service.
Vincent EMobile app pickup is absolutely horrible. Had to be transferred locations and vehicles, process took literally 90 minutes to get my truck.
BRETT GA lot of problems with rental charges and they couldn't help even though the contract says to call the facility with questions. When I called, they passed the buck to U-Haul corporate and didn't act like they cared about the customer.
Jacalyn HThe service was amazing and perfect all around.
Kyle CCustomer service rep was very pleasant, thorough and helpful.
Michael MTruck did not have a loading ramp and they charged me for gas even though I filled it up exactly to where the gas gauge was when I picked it up. I sent a picture to the service email and did not receive a response.
Jazriel LI booked a vehicle on Miramar Road. It turned out to be in Poway, forcing me to drive an additional 15 mins to pick it up and return it. Of course, you also charged for the additional miles needed to drive the van.
Mattias Lvery convenient and edficient
MARION ZGreat customer service!
Anthony BEverything was perfect and easy
Jermaine DWell a customer service lady hung up on me while I was trying to extend my reservation.
Amber SThe amount verification seems a bit much n
paul aI made a last minute reservation to transport equipment from nearby Home Depot. Naomi was very accommodating and the van was perfect. Easy transport to and from.
RICHARD BAwful experience! Even though all details were provided online prior to picking up, I was asked for tons of details. Was asked to share the contact details of a third person whom U-haul called and verified about me in front of me. Asked for a second photo ID bedsides DL It was embarrassing. Never had to go through anything like this before. The vehicle was dirty. Even the windshield was not clear. Not going to rent U-haul anytime soon.
Dhiraj SGave away my reservation, made me find my own replacement, then charged me double the price after having to rush back due to y'all's incompetence
Jeremy TYou owe me money
Jennifer AI will never use your online system again. Took 45 min. to get the rental and another 45 min. for the return. Not acceptable!!!
Mike HThis is a very nice location to rent from.
Edward B24/7 self check-in and check out didn’t work so I couldn’t get my truck on time or return it with assistance.
Ralph CCustomer service associate was not on time when the open hours was 9am and I was waiting for 30mins. My information was already in file where i have confirmation number. So I thought it would be a quick process like pick up the key truck and go. I still have to wait for another 30mins.
Alain AThe staff was super friendly and helpful!!
Valerie JBy clean, the vehicle was clean enough for my purpose (pick-up and delivery of a large piece of furniture. Lots of dog hair in the vehicle but otherwise fine. A more direct reminder/statement to top off the gas back to the starting level would be good. After arriving at the return and then being warned to top off required going back out to find gas.
Al DGreat experience, great location!
Eric JClean vehicle. Adriana was a great help. Friendly service.
LEE NJust maintain the same state of helpfulness. Rental was easy and quick. Your associates did a super job!
Wade WUHaul software was not working at pickup. Helper tried getting IT help from UHaul at no resolution.
Kenny HEasy check out and check in, fast service, newer truck and very friendly customer service. Will definitely use this location again.
Andrew gWe have been renting from this location for the past several years now. Check-in and check-out was quick and easy. The staff is always personable. Thank you for making this a great experience!
Veronica Nwhen i called the Poway phone number, i was transferred to a central call center. i was not aware of this, and made a reservation for a truck, and when i went to Poway to pick up the truck, i was informed that it was at another location. i was not happy about this and Lee at the Poway location agreed to let me have one of his. switching locations on me without making sure that i understood is unacceptable. you need to do better.
DENNIS MI thought the was excellent, and the van that we used was in excellent condition. Overall an excellent experience.
DORRA DGreat people and accomodation of needs!
richard hI reserved a truck in October on a Friday morning and returning it on Saturday afternoon was not a problem at this same location. I called and said I wanted the same truck and pickup Friday morning and return Saturday afternoon for a November event. When I got the email agreement it said return by 9 am on Saturday which does not work for me. I called the number on Thursday a day before pickup and the national operator said if I keep it longer than 9 am I would just have to pay an additional fee. He should of called the location before promising me that. On Friday November 4th when I arrived to pick up the truck I was told that it must be returned by 9 am Saturday November 5th because they rented it on Saturday. This was never explained to me, I could not return it Saturday morning, I was very upset. The sales person at the location Adriana Garcia was not helpful in trying to fix my problem and did not seem to care that I was upset. I asked her if the van outside was available to rent (which she should of offered me that option) and it was. I took the van which was too small for what I needed but had no choice and no time to find another location with a rental truck. That is something she should of offered to make a few calls to find me a truck but she did not. Overall a horrible experience, my business needs vehicles several times a year but I will never rent again from Scripps Poway Self Storage. Jim Duckworth 858-564-0780 x6663
Jim DGreat Experience. Adriana was very helpful and friendly. I would definitely rent here again and also refer this location. Thanks!
Maureen EMake a better sign to release the brake release on the truck. The alarm ring is loud and annoying. It took me a while on how to release it. I couldn't see the lever when I was sitting down on the seat and had no idea how to shut off the noise.
Willyn Jgreat job - I wish the checkout was a bit faster though.
JAMES Oeasy and fast!
Lisa SThe reservation confirmation Email doesn't show the address of the facility.
JOHN STake the dolly and blankets out of the truck. If I want them, I'll order them. They just get in the way, and if I have to move them, you charge me for it. Its just another way for U-Haul to make money on the slide...its SUCKS!
Bradley CI love renting from this location. Equipment is always clean and staff are always happy to help. Great experience yet again!
LEE NTotal charge was less than expected. No problems with vehicle. Good customer service rep.
jim cI believe I was overcharged for CDW insurance. The paperwork I received from UHaul said it was $10 and my bill said $20. I will call the office where I rented the van and check with them. Otherwise the service was excellent and the vehicle more than met my needs.
Edward FAWESOME service at this location. Will definitely recommend them to all my friends and family.
LEE NGood customer service truck well maintained.
jason BCounter help had great difficulty running the credit card at pickup. At drop off, could not properly read the fuel gauge and had more difficulty with the computer. She made rude remarks about me (when I was out of the building) in front of my wife.
RICHARD WNothing. This storage facility is the best. Great service and great people who truly care.
TIM LWell the customer service at Scripps Poway Self Storage is hands down, very great. Adrianna and Lee really make it easy, fast and are extremely knowledgeable. Great place to rent Uhaul!
Roy cCleanest U-Haul I have ever rented. Great customer service. Adriana went above and beyond to make my moving experience a breeze. Thank you!
LEE N