I was originally picking up the trailer at a closer location to my house. Then was notified the night before that that location didn’t have the trailer I reserved. Therefore I had to drive almost 30 miles further to pickup the trailer elsewhere. So apparently reservations are not true reservations. This happened to me a couple years back when renting a large moving truck and car hauler. Ultimately I had to cancel last minute and luckily Penske was able to accommodate our move and vehicle needs.
Thomas S
Customer Reviews for Wholesale Retail Holdings LLC 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was hard to locate.
Kenneth RI scheduled a 15ft truck on 2/19 to be picked up on 2/29 from a dealer 1 mile from my condo. I received a voice mail and email from U-Haul on 2/28 stating my chosen location didn’t have a 15ft truck so I would have to drive 10 miles south to another dealer. Except for a few extra miles on the truck, that’s really no big deal. But what kind of logistics system does U-Haul have if they schedule a pickup 10 days ahead and can’t plan to have a truck available there? Here is where it gets interesting. U-Haul originally gave me a $276 discount when I reserved it, if I would drive the truck to their preferred location when returning it. The dealer where I picked up the truck said they couldn’t do that because I would have to pick up the truck in Orlando (80 miles away). Why would the main company offer a discount and the dealer would not honor it? Why should the dealer decide my discount and place to return the truck when I already had done than? A extra $100 is going to kill me. But this is the usual “bait and switch” often used by too many companies. Someone needs to hold these people accountable for these scams.
David HDrop off was fast and friendly. Associate was very accommodating and professional. Highly recommend this man for any service
Kevin CIndividual performing check out of equipment had no idea what was going on.
Lucas SShe was very polite and helpful.
Kevin MCustomer service was poor. Took over 30 minutes to drop the trailer off because the customer service representative was unfamiliar with U-Haul procedures and had to make several phone calls while I waited to turn the trailer in.
Robert MHave someone there who can hook up the trailer. This is the first U-Haul location in the decades I have used U-Haul, that didn't have adequate personnel for trailer hook up.
Scott DVery friendly nice to deal with
carmine mSUPER EASY TO DEAL WITH. FAST AND EFFICIENT AND NO PROBLEMS WHATSOEVER
JOANNE AClueless employees with no ability to unhook trailer. No signage on property to indicate UHaul on premises. Manager first said there was no record of my name in the system, then found it after I insisted he look harder. He claimed that UHaul did not process the order correctly (which is a possibility)
John OThe trailer was great, but the drop off attendant said he was going to send me a copy of the turn in receipt , but I never received it. Please send to bus2king@msn.com Thank you
Ed B