Customer Reviews for Seattle Vault Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Seattle Vault Self Storage
It was not easy to find the UHaul office in the building. Probably you need to put more visible signs with UHaul logo.
This location was great. Easy and fast check in and check out
I made this reservation online the evening before scheduled pick up. Upon arrival, I was informed that I would only be able to have the truck for 2 hours due to another customer's reservation. I explained that I was not made aware of any time constraints, but would make an attempt to have it back by then. The agent then told me he couldn't release the truck if I couldn't guarantee the 11am return. I told him I would do my best. Then he stated that he would charge me for both reservations if I wasn't back by 11. I explained that that was not the policy on the reservation. He refused to honor the reservation since I couldn't guarantee that my full day rental wouldn't be back in under 2 hours. His refusal resulted in me being stranded at the store. i had to walk home due to my ride having already left. I wasn't able to make another reservation at a nearby location until after 4 pm. I understand that your company would like to have a good idea of when your equipment will be returned, but you can not advertise that it is a full day rental for $19.95 plus mileage if you are just going to enforce a time limit just to maximize your rental turnaround. If this is not Uhaul's policy I would strongly advise you contact location involved and ensure this never happens to another customer. Thank you
This was our 2nd move in 2 years, and we chose to use this location again because of our great experience last time. The manager here is top notch!
There is a construction in progress, so is a little complicated to come in/out.
GET YOUR SHIT TOGETHER. The system was down when I went to pick up the truck and even though my payment worked, it took an incredibly long time to get the truck. After they processed the transaction, I never received the contract so I had to drive around without it which would have been very problematic if I was pulled over. Unfortunately there was a situation where I needed the contract and I didn't have it. Also, when I sought help for the fact that the truck was towed, all they told me was that they recommend I get it myself because otherwise it would be extremely expensive. But when I got to the towing company, they wouldn't release the car to me without the contract. Basically, everything just got worse and worse. I have rented a truck before and was very satisfied with my experience but this time was bullshit.
Everything was as promised. No complaints.
Loved the easy booking, quick pick up and drop off and overall excellent customer service. Thank you!
Areas of improvement:
1. Please reduce rental prices (per mile rates) for locations within Seattle to Eastside.
2. Better trucks. Mine was badly scratched, but clean.
very helpful and friendly!
create easier access to facility better signage outside
more PARKING NEEDED
Very friendly and helpful staff. Quick pick-up and drop-off.
Gentlemen were helpful, attentive, and courteous.
The staff was very friendly and helpful. Plan accordingly if you`re moving in at the end of the month, on a weekend, as there will be a lot of others doing the same.
I went to the storage unit and had to wait an hour because the clerk was on lunch. Once he came back, he informed me that the unit was not available. I am very upset and want my money back.
The storage size 5x9 I reserved wasn`t actually available, but the staff helped me reserve a larger unit 5x10 for a little more.
The store clerk was nice, but they didn`t have my reservation on file. I`m hoping that I won`t end up paying twice. The unit and hallways were clean and kept at a good temperature.
there was no place to pull up my truck to unload. i don`t see how you are a functioning storage facility in these conditions.
Great location. Must buy their locks, cannot use a regular padlock.
Very clean facility and courteous staff.
Everything went according to plan. We were mistakenly given a dirty storage unit, but it was to late to move things to a cleaner unit. However Great customer service
Very friendly helpful. Explained how to navigate to freeway, around the construction back to the facility. The trip was successful and uneventful it smooth seamless. Thank you.
Great customer service! Highly recommend
Very friendly staff. my only issue was my unit needed swept out pills and bb`s all over the floor of unit from the last renter.
The staff are professional but personal as well as knowledgeable. The facility is very clean and well organized. I am so happy to have found this storage location!
Please refund- unable to access unit after being told that access was available all evening. I had to move all my stuff into a family members garage because I could not unload my stuff into the unit.
The people that helped were very nice and helpful when I had to change sizes at the last minute. Thanks!
Person who was in charge this past sunday was completely rude with an attitude during closing time. He constantly reminded us that it was closing at 7:00 starting at 6.
Seattle Vault Self Storage is convenient, clean and well managed. I was impressed by the accessibility of the loading dock and units. I`d recommend this location to anyone!
The storage facility opened late. This was a bit challenging. The unit also had a lock on it, which had to be removed.I am, however, pleased with the unit and the service.
The staff was very helpful and friendly. The facility supplied large dollies and a freight elevator for moving large and heavy items. The storage units were reasonably priced.
Clean facility and helpful staff
Service was fine but we had to wait 15-20 minutes for the manager to appear as the office was closed at 1pm on a tuesday.
they were very helpful and gave me all the details of the storage facility
This facility is very clean. the service is great. I would recommend this place to anyone.