Customer Reviews for Seattle Vault Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Seattle Vault Self Storage
Easy check in and out and great service
The staff at location was very helpful and the process went seamlessly. I liked the convenience of the online reservation system, however, we received false information from the Uhaul website (nothing to do with the location!). The Uhaul website said we could return the truck at a Rainier Ave location, however, Seattle Vault storage was not notified of this and requested that we return the van at the downtown location. Because of the flexibility of the downtown Seattle Vault location, this was not too much of a problem, however, we did end up putting an extra 10 miles above what was planned on the truck because of this.
My reservation was lost. Customer service did nothing to help and they told me they were too busy to speak with me. I will never use Uhaul ever again and I will go out of my way to ensure no one I know uses Uhaul ever again.
A+ rental experience. Friendly staff, easy pickup/drop-off. Thank you!
The agent who helped me check in and out was excellent - very customer oriented, pulled the truck out for me and put it back as well, since I returned it during crazy rush hour traffic with construction blocking part of the street. He also helped me choose boxes and packing supplies. The truck worked great and was easy to drive.
On the negative side, I was surprised to see a fee for using a credit card.
This location was surrounded by construction, which effectively made the limited customer parking unavailable; management had no contingency plan. So I was told to park my personal vehicle in a pay- lot, costing an extra $20. The company/uhaul should have subsidized this fee.
I will not my recommending this location.
Ended up canceling reservation due to change in plans.
Fast and easy in and out perfect service
The guy with the double nose piercing and stretched ears was really nice! He parked the van for me and everything since I was too nervous to. I left my purse and my phone in the van and he ran it back to me. Very nice! Thanks
Better access. The construction traffic is an issue blocking the preferred exit.
Elevators were down, but the gentleman who was working at the storage unit on the afternoon of April 27th was fantastic.
It would be nice if there was some way to leave your car there while you rented.
The staff was friendly and made my move extremely easy and worry-free! They even had the truck ready and waiting, and had already pulled it out in front of the store when we arrived. Excellent job to your employees!
The construction and location was difficult to get around, but Leo was great and the movers recommended were awesome!!
The van was very difficult to get out of the alleyway with construction- it would have been nice to have it backed into the spot so that it would have been easier to pull out rather than the slow process of back and forth that we had to go through.
Also- the front still had a soda can and such in it, so a quick clean may have made it a bit tider.
The customer service representative was incredible, helpful and kind. So on that front- it was a really good experience.
The UX(user experience) for online system can be improved. The invoice layout can be redesigned to be more easy understanding.
Those will give customers much better feeling during and after process, and make people want to back next time.
Great employee and excellent customer service!
Gentlemen were helpful, attentive, and courteous.
The staff was very friendly and helpful. Plan accordingly if you`re moving in at the end of the month, on a weekend, as there will be a lot of others doing the same.
I went to the storage unit and had to wait an hour because the clerk was on lunch. Once he came back, he informed me that the unit was not available. I am very upset and want my money back.
The storage size 5x9 I reserved wasn`t actually available, but the staff helped me reserve a larger unit 5x10 for a little more.
The store clerk was nice, but they didn`t have my reservation on file. I`m hoping that I won`t end up paying twice. The unit and hallways were clean and kept at a good temperature.
there was no place to pull up my truck to unload. i don`t see how you are a functioning storage facility in these conditions.
Great location. Must buy their locks, cannot use a regular padlock.
Very clean facility and courteous staff.
Everything went according to plan. We were mistakenly given a dirty storage unit, but it was to late to move things to a cleaner unit. However Great customer service
Very friendly helpful. Explained how to navigate to freeway, around the construction back to the facility. The trip was successful and uneventful it smooth seamless. Thank you.
Great customer service! Highly recommend
Very friendly staff. my only issue was my unit needed swept out pills and bb`s all over the floor of unit from the last renter.
The staff are professional but personal as well as knowledgeable. The facility is very clean and well organized. I am so happy to have found this storage location!
Please refund- unable to access unit after being told that access was available all evening. I had to move all my stuff into a family members garage because I could not unload my stuff into the unit.
The people that helped were very nice and helpful when I had to change sizes at the last minute. Thanks!
Person who was in charge this past sunday was completely rude with an attitude during closing time. He constantly reminded us that it was closing at 7:00 starting at 6.
Seattle Vault Self Storage is convenient, clean and well managed. I was impressed by the accessibility of the loading dock and units. I`d recommend this location to anyone!
The storage facility opened late. This was a bit challenging. The unit also had a lock on it, which had to be removed.I am, however, pleased with the unit and the service.
The staff was very helpful and friendly. The facility supplied large dollies and a freight elevator for moving large and heavy items. The storage units were reasonably priced.
Clean facility and helpful staff
Service was fine but we had to wait 15-20 minutes for the manager to appear as the office was closed at 1pm on a tuesday.
they were very helpful and gave me all the details of the storage facility
This facility is very clean. the service is great. I would recommend this place to anyone.