Customer Reviews for Seattle Vault Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Seattle Vault Self Storage
The U-haul customer service agent that assisted me at this location (11am Sunday Jul 27th) was exceptionally helpful. Not only was he curteous and responsive, but he helped reunite me with my personal items I accidentally left in the returned vehicle. I feel fortunate that I was served by this U-Haul employee. Thanks for making my move smoother!
Be willing to accept checks or cash for a Uhaul order. Or fix whatever was wrong with the debit card being accepted. I had a debit card that repeatedly was denied for error 5, when I had 3000 in checking to use that I transferred that day. I was told that checks weren't accepted and had to get on the phone with a supervisor to take care of it with cash. This meant I got the truck an hour later than expected. The man at the desk at that point was as helpful as he could with the hoops we had to jump through.
The rep didn't remove the SafeMove coverage when I asked him to, so I got billed, and then they said they couldn't take it off. Had to call UHaul headquarters to get them to remove it.
Didn't get his name, but the guy who assisted me sets an example to all customer service employees. He was so professional, swift, efficient, and friendly. Please pass on my thanks if at all possible.
None! It was a great experience. 10/10 would use to move again.
I found this location so much easier to deal with than other U-haul locations! Would definitely go back.
Great customer service by both employees. Very enjoyable experience
Very easy, best experience I've had with Uhaul!
Some signage on the building referring to the side where the entrance is.
I went to the storage unit and had to wait an hour because the clerk was on lunch. Once he came back, he informed me that the unit was not available. I am very upset and want my money back.
A sign for the front door from Terry St. would be great. Slightly difficult to find.
The customer service and interaction was outstanding. Richie was at the desk and provided me with all the information and directions nesessary in a very courteous and professional manner. I normally do not rate services but felt compelled to mention this experience as a 5 out of 5.
The storage size 5x9 I reserved wasn`t actually available, but the staff helped me reserve a larger unit 5x10 for a little more.
Richie was extremely helpful, cheerful, and knowledgable. He made this whole experience really easy. Thank you Richie!
All good! No change, convenient, clean, safe, 14' easy to drive, handled well.
Wonderful experience! Made moving less terrible :)
The customer service was excellent, and so was the truck!
It was convenient for where we needed to start. The location was a little "tight", not their fault as it is in a prime downtown location where land / space is at a premium. Attendant was very friendly and helpful.
Matthew was absolutely perfect to work with. He was understanding with great customer service.
The store clerk was nice, but they didn`t have my reservation on file. I`m hoping that I won`t end up paying twice. The unit and hallways were clean and kept at a good temperature.
Great courteous service. Made a somewhat stressful moving day so much easier.
Super easy, fast and friendly staff!
there was no place to pull up my truck to unload. i don`t see how you are a functioning storage facility in these conditions.
Richi who works there was very informative and helpful regarding renting the truck. He explained all to me that was important and made me feel very comfortable.
I will return there again to Rent from him...
The guys at the desk are super helpful and efficient, juggling people, equipment, paperwork & logistics. Totally appreciated them! Also had great service via Uhaul chat & on your reservation phone line, by the way. Thanks to your staff
Nothing, everything was great!
Great location. Must buy their locks, cannot use a regular padlock.
I had a really terrible experience with this u-haul. The onsite coordinator had poor customer service and requested that I have the u-haul returned 30 minutes before it was due because 'he doesn't get paid after 8 PM'.
The back of the u-haul smelled like garbage as well.
When I took the blankets out of the locked pouch in the back of the truck, they smelled strange. Being so frazzled about the move, I didn't think anything of it until I got my furniture in the new apartment and realized that the blankets must have been used to wrap something gasoline powered. Yep, that's right...my furniture now smells like gasoline.
It would be great if the fuel tank was full when rented. Its hard to monitor the fuel level while fueling, so i can return at the same tank capacity when rented.
They were super busy and understaffed, plus there were some problems with the online reservations so it took a while. Not anyone's fault, but it was stressful.
Very clean facility and courteous staff.
Everything went according to plan. We were mistakenly given a dirty storage unit, but it was to late to move things to a cleaner unit. However Great customer service
Very friendly helpful. Explained how to navigate to freeway, around the construction back to the facility. The trip was successful and uneventful it smooth seamless. Thank you.
Great customer service! Highly recommend
Very friendly staff. my only issue was my unit needed swept out pills and bb`s all over the floor of unit from the last renter.
The staff are professional but personal as well as knowledgeable. The facility is very clean and well organized. I am so happy to have found this storage location!
Please refund- unable to access unit after being told that access was available all evening. I had to move all my stuff into a family members garage because I could not unload my stuff into the unit.
The people that helped were very nice and helpful when I had to change sizes at the last minute. Thanks!
Person who was in charge this past sunday was completely rude with an attitude during closing time. He constantly reminded us that it was closing at 7:00 starting at 6.
Seattle Vault Self Storage is convenient, clean and well managed. I was impressed by the accessibility of the loading dock and units. I`d recommend this location to anyone!
The storage facility opened late. This was a bit challenging. The unit also had a lock on it, which had to be removed.I am, however, pleased with the unit and the service.
The staff was very helpful and friendly. The facility supplied large dollies and a freight elevator for moving large and heavy items. The storage units were reasonably priced.
Clean facility and helpful staff
Service was fine but we had to wait 15-20 minutes for the manager to appear as the office was closed at 1pm on a tuesday.
they were very helpful and gave me all the details of the storage facility
This facility is very clean. the service is great. I would recommend this place to anyone.