Customer Reviews for Seattle Vault Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Seattle Vault Self Storage
The site and equipment were fine. Parking, however, was difficult. Could there be an arrangement to use the gated area or the nearby parking ramp for customers?
The staff was helpful and it all worked fine. Nice to have a downtown option.
They helped me figure out how to return the rental earlier and walked around and showed me as well.
It would be great if you had on site parking for customers using the uhaul. It's only ten dollars for parking across the street.. but it still seems a bit funny to me that we have to pay that company to use your products. Maybe strike a deal with the parking lots around your location and have a discounted parking rate for customers. Just an idea.
DIrections on the website re how to get there. The one way streets and construction zone made it a bit confusing.
The rear door was broken, and requires two people to lift it. Also, I'm horrified that they charged us for 2.6 gallons of gas when the truck was only driven 4.3 miles. I left the truck with the same amount of gas as it started with. Way to rip off a nonprofit, guys. My first experience here was a good one, this last experience, not so much.
I didn't catch his name, but the person who set me up with the truck was extremely helpful.
Very helpful and considerate staff Leo and manager there was very nice
I was charged for 1.5 gallons of gas for a trip that was literally 4 miles! I returned the truck with the fuel gauge at the same spot it was when I got the truck. I feel ripped off.
Everything was perfect, from start to finish! Thanks a bunch
When I arrived at the store, no one was in sight. I called the number in case Trevor had forwarded calls, but the phone in the store just rang and rang. On the 2nd call, I left a VM. Finally after 17 minutes he showed up. Not good.
Great service. Would definitely use again.
The man at the front desk was unbelievably rude. I would choose another location or company just to avoid dealing with him in the future.
I was charged for two gallons of gas despite the fact that I filled the truck back to its original level when I rented it. In addition, I only drove for 13 miles. I am still dealing with the vendor to get reimbursed the $9.50
Clean, convenient location (other than construction nearby, which you will get almost anywhere in Seattle these days!), polite staff, no problems with paperwork, van was ready when requested and all in good order. The problem came in on returning the van. The obvious entrance was gated and locked; the driveway on the other side of the building did not have any signs to indicate "return vans here". We had to park the van on the street and go into the office to find out where to put the van.
The man at the front desk was very helpful, and let me know that my stuff would fit into a smaller storage space, which saved me money.
Everything was quick, easy and painless. Not much else to say.
When I returned to Seattle Vault Self Storage with the van, there was no attendant in the office. I called the number that was left on the door, but no one answered. It would have been helpful to know about the key drop and instructions on where to park the van upon arrival when I first picked up the vehicle.
In addition, there was some trash left in the rental when I got to it... Not a big deal to me, but I did make sure to take care of it as to not be charged.
Make sure that operation of the van is understood. I enjoyed my experience with uhaul. Thank you.
Wow I was super impresed. I'd heard a lot about U-Haul charging crazy fees, but besides paying $10 insurance for damages to the vehicle, I only paid exactly what they quoted. Pickup and drop-off were super easy and the employees were nice and helpful. I was able to get everything moved in exactly the amount of time we had and it ended up being about $10/hour. I will definitely be using U-Haul for my next move!
Insanely fast check in and check out process. By far the best service I've ever experienced in renting a moving truck. Thank you.
I was charged 2 gallons of gas for going 9 miles. In a cargo van. B.S.
Fantastic service... very quick, great new vehicle, drove like a champ. No complaints!
I rented the cargo van, with the plan of parking in my garage space (assuming it was around the same height as an SUV). I realized it was too tall (the clearance for my parking garage is 6' 6" and the van is 7'). I'm really glad I got out of the van to check, prior to pulling in). You may want to let people know that the cargo van is taller than a standard SUV.
Thanks for a job well done...
This was my single best experience with uhaul ever. That covers a lot of interactions.
I had reserved a 9' van but it was currently rented and was going to be returned later than it was supposed to be. I was instantly set up with a 10' truck, which actually ended up working out better anyway. Drop off was instant and effortless. Thanks.
a little difficult for drop off instructions, and could not enter into the parking area, but other than that, great quick service!
Youu guys are awesome!!
Thank you so much. Will use you and recommend to my friends
My original booking with this location was never confirmed. I then made a booking at another location and was notified 15 minutes before my pick up time that the truck was not available because someone failed to return it the day before. I called your customer service and a woman told me that I actually had two bookings-- but I would never know that because I was never notified. Service at the actual location was not terrible, but I was certainly overcharged for the gas bill. Pretty frustrating experience.
The latch to release the parking break was detached from the holder. It still worked but it was inconvenient.
Everything was fine except there was so much construction in the area that it was confusing finding the door and getting to and from the location.
Original unit had pillar in it. Another unit was offered, although slightly smaller, it met our needs.
Ended up canceling reservation due to change in plans.
Elevators were down, but the gentleman who was working at the storage unit on the afternoon of April 27th was fantastic.
Gentlemen were helpful, attentive, and courteous.
The staff was very friendly and helpful. Plan accordingly if you`re moving in at the end of the month, on a weekend, as there will be a lot of others doing the same.
I went to the storage unit and had to wait an hour because the clerk was on lunch. Once he came back, he informed me that the unit was not available. I am very upset and want my money back.
The storage size 5x9 I reserved wasn`t actually available, but the staff helped me reserve a larger unit 5x10 for a little more.
The store clerk was nice, but they didn`t have my reservation on file. I`m hoping that I won`t end up paying twice. The unit and hallways were clean and kept at a good temperature.
there was no place to pull up my truck to unload. i don`t see how you are a functioning storage facility in these conditions.
Great location. Must buy their locks, cannot use a regular padlock.
Very clean facility and courteous staff.
Everything went according to plan. We were mistakenly given a dirty storage unit, but it was to late to move things to a cleaner unit. However Great customer service
Very friendly helpful. Explained how to navigate to freeway, around the construction back to the facility. The trip was successful and uneventful it smooth seamless. Thank you.
Great customer service! Highly recommend
Very friendly staff. my only issue was my unit needed swept out pills and bb`s all over the floor of unit from the last renter.
The staff are professional but personal as well as knowledgeable. The facility is very clean and well organized. I am so happy to have found this storage location!
Please refund- unable to access unit after being told that access was available all evening. I had to move all my stuff into a family members garage because I could not unload my stuff into the unit.
The people that helped were very nice and helpful when I had to change sizes at the last minute. Thanks!
Person who was in charge this past sunday was completely rude with an attitude during closing time. He constantly reminded us that it was closing at 7:00 starting at 6.
Seattle Vault Self Storage is convenient, clean and well managed. I was impressed by the accessibility of the loading dock and units. I`d recommend this location to anyone!
The storage facility opened late. This was a bit challenging. The unit also had a lock on it, which had to be removed.I am, however, pleased with the unit and the service.
The staff was very helpful and friendly. The facility supplied large dollies and a freight elevator for moving large and heavy items. The storage units were reasonably priced.
Clean facility and helpful staff
Service was fine but we had to wait 15-20 minutes for the manager to appear as the office was closed at 1pm on a tuesday.
they were very helpful and gave me all the details of the storage facility
This facility is very clean. the service is great. I would recommend this place to anyone.