Customer Reviews for Seattle Vault Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Seattle Vault Self Storage
I was charged 2 gallons of gas for going 9 miles. In a cargo van. B.S.
Fantastic service... very quick, great new vehicle, drove like a champ. No complaints!
I rented the cargo van, with the plan of parking in my garage space (assuming it was around the same height as an SUV). I realized it was too tall (the clearance for my parking garage is 6' 6" and the van is 7'). I'm really glad I got out of the van to check, prior to pulling in). You may want to let people know that the cargo van is taller than a standard SUV.
Thanks for a job well done...
This was my single best experience with uhaul ever. That covers a lot of interactions.
I had reserved a 9' van but it was currently rented and was going to be returned later than it was supposed to be. I was instantly set up with a 10' truck, which actually ended up working out better anyway. Drop off was instant and effortless. Thanks.
a little difficult for drop off instructions, and could not enter into the parking area, but other than that, great quick service!
Youu guys are awesome!!
Thank you so much. Will use you and recommend to my friends
My original booking with this location was never confirmed. I then made a booking at another location and was notified 15 minutes before my pick up time that the truck was not available because someone failed to return it the day before. I called your customer service and a woman told me that I actually had two bookings-- but I would never know that because I was never notified. Service at the actual location was not terrible, but I was certainly overcharged for the gas bill. Pretty frustrating experience.
The latch to release the parking break was detached from the holder. It still worked but it was inconvenient.
Everything was fine except there was so much construction in the area that it was confusing finding the door and getting to and from the location.
The cargo van was new & super clean. The staff was friendly & the entire process was super easy.
The man who helped me was absolutely wonderful!
Original unit had pillar in it. Another unit was offered, although slightly smaller, it met our needs.
Almost everything was great, customer service, speed/efficiency, information given. The only thing is that we had to go find parking in the city which is tedious and expensive, and there's a parking space right where the uhaul was taken out. It would be great if we were allowed to park there...
The young man in the office was very helpful
Easy check in and out and great service
The staff at location was very helpful and the process went seamlessly. I liked the convenience of the online reservation system, however, we received false information from the Uhaul website (nothing to do with the location!). The Uhaul website said we could return the truck at a Rainier Ave location, however, Seattle Vault storage was not notified of this and requested that we return the van at the downtown location. Because of the flexibility of the downtown Seattle Vault location, this was not too much of a problem, however, we did end up putting an extra 10 miles above what was planned on the truck because of this.
My reservation was lost. Customer service did nothing to help and they told me they were too busy to speak with me. I will never use Uhaul ever again and I will go out of my way to ensure no one I know uses Uhaul ever again.
A+ rental experience. Friendly staff, easy pickup/drop-off. Thank you!
The agent who helped me check in and out was excellent - very customer oriented, pulled the truck out for me and put it back as well, since I returned it during crazy rush hour traffic with construction blocking part of the street. He also helped me choose boxes and packing supplies. The truck worked great and was easy to drive.
On the negative side, I was surprised to see a fee for using a credit card.
This location was surrounded by construction, which effectively made the limited customer parking unavailable; management had no contingency plan. So I was told to park my personal vehicle in a pay- lot, costing an extra $20. The company/uhaul should have subsidized this fee.
I will not my recommending this location.
Ended up canceling reservation due to change in plans.
Fast and easy in and out perfect service
The guy with the double nose piercing and stretched ears was really nice! He parked the van for me and everything since I was too nervous to. I left my purse and my phone in the van and he ran it back to me. Very nice! Thanks
Better access. The construction traffic is an issue blocking the preferred exit.
Elevators were down, but the gentleman who was working at the storage unit on the afternoon of April 27th was fantastic.
Gentlemen were helpful, attentive, and courteous.
The staff was very friendly and helpful. Plan accordingly if you`re moving in at the end of the month, on a weekend, as there will be a lot of others doing the same.
I went to the storage unit and had to wait an hour because the clerk was on lunch. Once he came back, he informed me that the unit was not available. I am very upset and want my money back.
The storage size 5x9 I reserved wasn`t actually available, but the staff helped me reserve a larger unit 5x10 for a little more.
The store clerk was nice, but they didn`t have my reservation on file. I`m hoping that I won`t end up paying twice. The unit and hallways were clean and kept at a good temperature.
there was no place to pull up my truck to unload. i don`t see how you are a functioning storage facility in these conditions.
Great location. Must buy their locks, cannot use a regular padlock.
Very clean facility and courteous staff.
Everything went according to plan. We were mistakenly given a dirty storage unit, but it was to late to move things to a cleaner unit. However Great customer service
Very friendly helpful. Explained how to navigate to freeway, around the construction back to the facility. The trip was successful and uneventful it smooth seamless. Thank you.
Great customer service! Highly recommend
Very friendly staff. my only issue was my unit needed swept out pills and bb`s all over the floor of unit from the last renter.
The staff are professional but personal as well as knowledgeable. The facility is very clean and well organized. I am so happy to have found this storage location!
Please refund- unable to access unit after being told that access was available all evening. I had to move all my stuff into a family members garage because I could not unload my stuff into the unit.
The people that helped were very nice and helpful when I had to change sizes at the last minute. Thanks!
Person who was in charge this past sunday was completely rude with an attitude during closing time. He constantly reminded us that it was closing at 7:00 starting at 6.
Seattle Vault Self Storage is convenient, clean and well managed. I was impressed by the accessibility of the loading dock and units. I`d recommend this location to anyone!
The storage facility opened late. This was a bit challenging. The unit also had a lock on it, which had to be removed.I am, however, pleased with the unit and the service.
The staff was very helpful and friendly. The facility supplied large dollies and a freight elevator for moving large and heavy items. The storage units were reasonably priced.
Clean facility and helpful staff
Service was fine but we had to wait 15-20 minutes for the manager to appear as the office was closed at 1pm on a tuesday.
they were very helpful and gave me all the details of the storage facility
This facility is very clean. the service is great. I would recommend this place to anyone.