This is an unmanned location and someone dropped the ball on giving me a gate code but once I called Uhaul they advised me to just drop it outside the gate.
Joseph F
Customer Reviews for West Tennessee Storage 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
24 hour check in did not work and neither did returning the truck. I had to call someone to get help with the app and the website.
Devin RNo U-Haul identifiers visible. Locked gate with no indication as to how to return the truck. It looked like I was in the wrong place. Had to call help line which resulted in getting the info I needed to open the gate and return the truck
James Dthere was no one at the Drop Off Location - the gate was locked and I didn't have the code for the key pad. Multiple calls to them went un-answered. Luckily a lady was exiting the location and she let us in. Will NEVER recommend this location.
Rohit BCharlotte’s the best. She will be missed.
Jerry CWorst customer service ever
corey bFirst the address given to us was not the correct one it took us down a residential street with no way to turn around with trailer. Then when reached the correct location the lady working could not assist in getting the trailer in place. She only gave directions when it was apparent not getting the trailer backed into a spot between another trailer and someone’s car. This was very stressful after a long trip to deal with someone who could not assist. Would never opt to drop off here next time
Wendy KDropped at the site on 79. Super helpful.
Steve J