Customer Reviews for Security Public Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Security Public Storage
We dropped the trailer off after hours. The front wasn't as well lit as I would have liked being in an industrial zone. The trailer was easy to drop off. The location where the paperwork was to be put was not clearly marked (the mail slot in the door). Even though it was stated on the website that they are a 24 hour drop off location and that they are open on Sundays I received a call the next day inquiring where I had dropped off the trailer because the location had not processed my return yet. Fortunately since I had the actual location I had dropped the trailer off at, my return was going to be processed right away and I wasn't going to have to wait.
This rental was obtained to deliver donations to victims of the Valley Fire and this specific location graciously offered a discount. Disappointment is only with U-Haul Corporate due to difficulty securing the reservation and lack of donation to help the cause.
I dropped the truck off at this location and was told. "The guy that does the U-Haul stuff will not be back until Tuesday, but you can drop it off here". Monday afternoon I got a phone call from U-Haul saying "We see that you should have dropped off a truck by this morning, but nothing has been turned it yet. Is everything ok?" Well, no I suppose it's not since the truck was dropped off and you have no record of it. Good thing I got the insurance in case the storage place ran off with your truck though.
Fantastic employees. Great service
Brandon, manager on site, went out of his way to make the trailer work, but he was unable to. I was impressed with how hard he worked to make things right.
Very happy with the service!!!
Francisco, Tina and Brandon were amazing. This was not our scheduled return site but Brandon made a call and switched for us since we stored our belongings there
Don't send them to a U-Haul location to return the trailer that doesn't accept returns.
Thank you for being there and I are any to move those things into the storage I think you so very much
Would use this location again, the office is clean and tidy. Bandon who is the manager was very helpful and extremely professional.
THE YOUNG LADY IS A CREDIT TO YOUR ORGANIZATION BECAUSE SHE WAS COURTEOUS, KNOWLEDGEABLE, ETC AND IF I NEED A RENTAL VEHICLE IN THE FUTURE I WILL BE GETTING IT FROM HER. BOB REINALDO
The lady who helped us was great. Very friendly and helpful. Only down side was it was a fiasco getting to that point. U haul reservation previously made had me picking up from S&J Moving Supplies. Even though we discussed that I would need the unit about 6 hours, they had me scheduled for a 9:15 pickup at a location where they closed at 1:30 Pm and there was no 24 hour drop off. They offered me to return the truck the next day (monday which i work anyways so that was not an option) and pay an additional days rental. So they wanted to charge me two days rental fee for having the truck less than 24 hours in my possession. NOT SURE THAT IS LEGAL? I would never go back to or recommend S&J moving supply or U haul reservation service.
My Uhaul experience was HORRIBLE, the "location" was great. I had a truck reserved for in my area at 8:00 a.m. They call me a day before and tell me no trucks are available in my area. I had to drive an hour and a half just to pick up the size of truck that I needed AND the earliest I could pick it up was at 9:30 a.m. This delayed all my plans and the people that were scheduled to help me move. It set us back in time, added a great deal more amount of stress to the already stressful day. I would NOT recommend any of my friends or family to use u-haul.
Give the ladies a two thumbs up for their best customer service and attention to detail. They made us feel safe leaving our belongings there. I would highly recommend this locale.
I was not able to rent storage it was too small
the staff provided excellent customer service. As long as my belongings are safe I can say I am a satisfied customer.
the facilities are will secure and accessible from my place.But the room I was rented was in the 2nd floor and the cart Im using thier from elevator is working but has a broken part in the side.