Process was smooth and convenient. Staff were helpful and courteous. Location was clean and they had coffee available.
Joshua D
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think that we should be able to take pictures with our own cameras on our phones instead of having to use the format on the “return equipment” section in app. You can’t zoom you can’t make the picture clear or focus and I know that my camera is so much better than what the pictures were showing.
Angela SGentleman who checke me in was very friendly and helpful
Robert HI was given a utility dolly instead of a furniture dolly. Please give the proper equipment
Suzie GExcellent job Irma was a great And very helpful
Marcela QThere is no place for people to leave their car parked. I was told that the spots are only very temporary and that after I checking in, I could not leave my car parked there.
joel sCustomer service was top notch. We were there less than 10 minutes.
Alex CThe staff seemed very uninterested in anything other than park the truck over there. No additional information was offered. Examples: I had to call the onsite office to find out how do I get out of the locked parking area. Or, come to find out after asking a receipt would be emailed to me.
Kim JCheck for engine lights
Cristina TThis rental and move was a complete disaster. The truck rented broke down half way through a cross country move. I expect at a minimum that half of my move will be credited. Horrible experience
JASON GDisliked that the Uhaul system is not all connected and that after making a reservation, i had to wait more than 30 minutes to receive a text about where to pick up a truck. This information should be readily available to all attendants.
Maui hI was charged $200 for boxes that I never ordered. Fortunately those were refunded. Then after picking up the Uhaul someone called and asked which Uhaul I got. They seemed VERY confused and said something about how they would have to reassign the uhaul to my name and that I “got the wrong one”. They didn’t answer any of my questions about why they were calling or if I needed to do something. I don’t know why they needed to call me to confirm which vehicle I was driving but it was pretty indicative of poor organization. My “contract form” that was printed out in Reno didn’t have a drop off location and the person at the front desk seemed confused as to why. I had already spent so much time there and knew from an email that my drop off location was in Roseville, CA. Then I got a text message later in the day saying that my drop off was in Reno (which makes no sense because I was driving from Reno to Roseville). When I arrived in Roseville they said I owed $50 for dropping off in the wrong location. They also said I owed $5 for going 5 miles over. Yet I drove the exact route from Reno to Roseville with only a 2 mile detour to get to my new apartment?! Fortunately the gentleman in Roseville realized how little sense that made and didn’t charge me. He was the only mildly professional employee that I spoke too out of the 4 that I dealt with over the week. I don’t blame any of the employees for the issues that I had but it was obvious that they were either poorly trained or were trying to go off of wrong information from your system. Again, terrible organization. The whole selling point of your service is convenience and that is not what I experienced. Next time I need to move I’ll find another option.
Frederick SBe sure that trucks are fully inspected before renting them. Mines was not cleaned inside and I did not open the gate to discover it until I started my move. Leftover used, unfolded blankets in the back and unswept. The agent also encouraged me to return after hours when I could have used for 24 hrs (with early return)at no extra charge during normal business hours.
Oliver NWorst customer service ever. They lost the keys to one truck and ran all over trying to find it, then ended up giving me a different truck after about 45 minutes of looking for the first trucks keys. The second truck didn't start at all after I did the inspection. Then they gave me a one way truck even though I was moving in town. Meanwhile the rude front desk lady had attitude and didn't seem to friendly. The other lady had her kids all running around while she was still in pj's chasing them. The third truck was working but definitely had some problems and maybe a bit of poop on the floor in the cab along with crushed crackers in the corners and animal hair in the seats. I was here for about 2 hours start to finish. This location needs to be under new management cause what I had to deal with was absolutely the worst customer service.
nathan sIrma went out of her way to make sure we had the equipment we needed for the time that we needed it. She is an asset to the company.
James VKeep up the great service!!
Enrique MThere was only one person working & she had several customers at once, she did a great job.
Peter JIf you had another way to get in to your location that would be great. It's other drivers being rude and blocking the entrance when there is a red light . But other then that exalent staff and customer service. Amanda helped with my storage unit and my U-Haul rental she is amazing at her job. Great personality and made sure everything went as smooth as possible.
Leilani WUhaul equipment is always in great condition and ready to do the work for me.
Scott KThe staff are friendly, knowledgeable and professional and I give them five stars. And while the truck was clean it was not thoroughly inspected because if it were, the missing cap on the top of the tank (not the fill cap) would have been noted. It wasn’t. After topping off the gas I drove 130 miles to El Dorado Hills and that’s when I noticed a very large amount of gas has spilled underneath the gas tank. This not only was a waste of gas due to spillage all the way home (used half a tank and the truck was empty) it was a HUGE safety issue. A random spark could have set the truck on fire and potentially endanger my life or others had it caused an accident. Fortunately, that did not happen.
Rob Gthe location is very small and very difficult to park a truck with a trailer.
Cesar Fn/a
James WI returned the equipment on Friday 12/30/22 at 18:30, I get an email and a voicemail telling me I didn’t return it, when it’s obvious I did return it on top of that, I was told I had until 21:30 to return it nothing was said about charging 2o dollars extra for return the equipment after hours, I’ll never use uhaul again.
Sherri Rhuge thank you to the staff at this location and we will return because of them, I felt good with everything during a stressful move yet accomplished easily and we greatly appreciate it!
Leah FFrom beginning to end this was the most frustrating and inconvenient transaction for a truck rental I have ever experienced. I will not use or recommend anyone else to use uhaul in the future. I feel bad for the employees also, they are dealing with all the issues that the website creates. The whole process was very frustrating. Communication is lacking heavily.
Valerie TThe clock started running on my contract as soon as it got filled out - NOT when the equipment left the site, due to a malfunctioning Uhaul lights connector. It was repaired -by Uhaul- six hours later. This ran my contract into penalty time. Nonsense!
ROBERT EIrma and Nancy both went above and beyond to insure we had the equipment needed for our long move from Sparks, Nv to Calera, Oklahoma. She was always available to speak to us if we needed something. I would definitely recommend this Uhaul facility to everyone!
Phyllis VThere was someone sleeping in front of the office...I dropped off early so I didn't meet anyone
Diane CN/A
Irma CNothing! Customer service was excellent and very helpful!
BRANDON EVery fast and efficient drop off location. Staff was friendly and helpful even though I was dropping off virtually at closing time
Steven MClean the truck. Be honest about the gasoline. I drove 10.5 miles, put in 1 1/2 gallons of gasoline before returning the truck. I did not have a check-in. I left the keys at the office. Next day, after calling and inquiring about a final receipt, it was emailed to me. I was charged $17.50 for gasoline. I DROVE 10 1/2 MILES. I consider this dishonest!
Jeffrey CDriver side windshield wiper was shot other than that everything was well
William CPoor customer service. Absolutely no help. Never cleaned , or inspected trailer for damage.
Michael FTruck was filthy inside and out, I hope I won’t be charged for any cleaning fees when I was rented this uhaul very dirty from some one obviously taking it to burning man, and it not being cleaned or swept whatsoever.
Angela HThe truck was clean enough… the excessive amount of bugs on the windshield was annoying.
Taylor KSign that tells customer where to park returned trucks
Stephen WNo problem here. Recommendations above mentioned.
Zelmon MThey were confused that I was returning a truck! Finally opened the gate and said to park it in back and bring then the keys. Had no interest in checking in the moving blankets or dolly. Odd situation.
Doug RIt is a storage unit first and a u-haul location second. So there are better locations in the city
Ryan GI love this place
Ismael CInitially, I spoke to a representative by phone to set up my reservation. I stopped by the location a few days before the trip to make sure it was all good. The day of the trip, they did not have a truck for us. We were sent to another location, and they took care of us. Thats where I will go from now on. The truck was good. The trip was good.
CHERYL RVery helpful, great customer service.
Cristina WDidn’t look at the rental wen arrive to drop off and they charging me for clean the rental . There’s was no trash at all .
Ruben CManager was very friendly and knowledgeable. Helped to make our experience very pleasant!
Anna CThere was no place to drop the truck keys @ this location another reason for my having the truck one extra day and be charged for it.
Angelo SThe reason for the average rating for drop off location is because it was very difficult to find the entrance to the (gate)facility. The young lady was very pleasant and courteous.
John AThe trailer was pretty beat up. Right fender was barely attached. Had bias ply tires on the front axle and radial tires on the rear axle. Staff was friendly. Random crackheads walking through the property or riding their back through lot to get to 7-eleven
cy mI can’t think of any improvements. These gals are professional, polite and give excellent customer service. This facility is clean and well organized
Suzie G