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Jeryl A
Customer Reviews for Security Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazing experience! I booked a truck but had to change my reservation and they were more than accommodating! Pick up was a breeze and drop off was even easier! This is the place to rent a u haul from!
Sharrod WGreat customer service!
GWENDOLYN BFirst off, I was pissed because, I asked the young man to rent me the biggest uhaul there is, didn't realize till I got to my destination that the truck wasn't the biggest truck, nor did it have dolly. All around unsatisfied
Anthony hNot space for a 26’ truck. They told me to find somewhere street parking it in their shopping mall location (laughable idea). Doesn’t have the space for after hour drop offs and shouldn’t ever be used
Alexis DNothing. Great customer service. Everything went smoothly and quickly. The customer service representative was friendly and helpful. Will use this place again.
Cindy HService and equipment was great. Location is very accessible. This is the second time I have rented from this location. Highly recommend!
Rachael GStay in this location. Thank you 😊
SHARON LThe entire rental process went very smooth.
Kirk LRicky, the rental agent was awesome.
DAVID SMy original drop off location was U-Haul neighborhood dealer located at 1911 Guess Rd, Durham, NC 27705. The owner was unhelpful and told me that he didn’t have room in his lot to accept my rental and walked off. I was scheduled to drop off the rental at that location, however no further information followed. He was rude and could have been high on crack at the time. 0/10 would not recommend.
Zachary TThe gentleman that assisted me was very knowledgable and helpful! Will recommend this location to friends and use it if I have more moving needs.
Jasmine BN/A
Virginia BThe person handling my check in and check out was great! 5 stars!
Robin EM
Sarah CI tried the app 4 times would not work waiting till the day of at 7am to tell me I need to verify 4 ways who I am, who has a passport on them at all times, the window was left open the seat was covered in water and the door had a puddle in the handle, the truck was on E not just above but actual E I took a pic in disbelief, and the place charged me a fuel fee…..I will do all in my power to never use uhaul ever again
CORBETT SIndia was the best she made it super easy and is one of the best employees I have encountered with at u haul
Aiyanna JWhat a rip off no had truck and 300$ for 24 hours of service NEVER AGAIN
SHATAVIA WTonii was great! I needed the cargo van to haul some things and it is so easy use this location. Friendly team and highly recommend.
GINA TBetter customer service it was terrible and they try to get over on me with the mileage like I was dumb
Pedro GCierra was great! She helped me fix the online reservation and was also there the morning of my pick up. She was training Tracey (also very kind). I met with Tony in the office at drop off; super friendly and asked asked if I had a pleasant experience- I did!! Super easy rental and drop off. Highly recommend this location and great team! Gina Turner Durham, NC
Gina TOld truck, not super clean, but not really dirty. I don't think that is the fault of this location as trucks move around. The required drop of after hours app is useless. Couldn't find my u-haul location as it apparently doesn't include neighborhood locations, only the big corporate sites. Also asked me to scan something, but wasn't clear on what. The only thing I could figure was the bar code on the contract, but that didn't find my info. So after nearly 10 minutes, I just gave up and dropped the keys and contract into the box.
Josh KRoof is caved in and leaking badly. All my sofas were wet and smelled. When I reported to the office, the person in the office blamed me for not telling them when putting my stuff in it. I asked her how I could have known and she said oh yeah. Then she said she would report it after I move and that was it. She did not even say sorry or walk to the storage to look at it. I spread my sofas and some furniture in the cold to dry at home. They are still damp.
Victor BOffice was closed, no one was answering the phone, and I had to wait for 20 minutes for someone to arrive to receive the truck key from because they were not in the location they should have been.
Shanell EThe lot was small and hard to navigate a 26' ft truck. I'd recommend a return place dependent on the size truck returning. Also, it wasn't the warmest location to go to. I wouldn't have wanted to return the truck at night as this location had me feeling uneasy and on alert.
DOROTHY WGreat in all ways!!
Daniel WGreat customer service
BRANDON HThis was the FOURTH location I was sent to for this reservation as the previous three locations didn't have the truck I had reserved at the time it was supposed to be available and the customer service at those locations was crap. This location on Greer St actually called me and texted me to let me know my truck was available and on the lot ready to go.
Jessika EThe truck needed maintenance
Malissa MFriendly staff, very professional. I would recommend anyone to use this location. This was my first time there and I would not hesitate to use them in the future.
Jackie MI am being charge for fuel, employees need to check the system for actual pictures of what was uploaded to the system regarding the uhaul before charging customers unnecessary fees.
Tankya SThe customer service was outstanding. I don't recall the young man's name, but he is truly an asset to your organization.
Vinoka DThe owner was very helpful.
Shawn EVery helpful service
Howard TLocation for pickup was moved from a location close to home to 30 miles away. This created a logistics problem. However the service at Geer St. was so helpful, sweet and professional and I supposedly received a 50 mile credit that I forgave UHaul. Drop off in Myrtle Beach was super easy.
ELIZABETH LThere wasn't any designated parking for the U-HAUL.
KENDALL LEmailed bill included fuel charge for $70, which is ridiculous, sonce drove vehicle a total of 12 miles. Am disputing this blatantly illegal over charge. Supposed instant-checkin failed to work. Rentalnprocess slow and tedious. Lot extremely cramped.
CLAYTON RThere was no one at the location when we arrived. After calling the number on the locked door someone appeared about 15 minutes later. She was pleasant when arrived, but not a very good arrival experience.
JOHN SGreat customer service. Friendly and quick turnaround to get me to my move.
ROBERT CMake sure that the materials that customers request (besides the truck itself) are inside the truck or easily accessible when mobile picking up
Cole HWarm and friendly reception made the visit to pick up a truck easy.
robert sKeep current staff. Professionalism is surprrb!!
Arneta GInside the truck should be clean wipe down and spray.
Latosha MHad to wait for the U-Haul. Only one person working and they had to be called to come and help me.
Michael CThe Manager at this location was extremely helpful and friendly!
Aquica MThere needs to be better explanation about how pick up works. There were steps left out that could have saved time.
Veronica YEspecially during a pandemic, it is super important that the cab is cleaned & sanitized.
ANGELA LNeed a refund for handcart not on truck!
CAROL WThe salesperson was nice and knew her stuff. We stopped at another uhaul earlier in the day and was very misinformed by the counter person. That all changed when we went to Geer street. I cant say enough aboit the young lady at that location
OTH GIt was a self drop off no personnel was there to assist. I brought the van back clean and on 7/8 full more than I received it and was not compensated for my gas.
Kenisha MU-Haul Order # 23215817 Hello, I wanted to contact you about a very unpleasant experience I had working with U-HAUL. Around 7:00am on May 6th, I went online to the U-Haul site and ordered a truck pickup for 5:45 pm that night. Around 11:00am I called U-Haul to change my reservation from 5:45 to 8:30pm. The person on the phone informed me that they changed my reservation and that I would be having a mobile pickup. They told me that I would be receiving a confirmation email or text message soon with information on how to use mobile pick up. I never got an email or a text message, and I could not find my reservation online. An hour later, I called back multiple times and was not able to reach anyone. I then called a different U-Haul in my city, and was finally able to reach someone. I told him that the people at a different U-Haul changed my reservation, but I didn’t get a confirmation. He told me that my reservation was never changed, and it still says 5:45! No changes had been made. So, I asked him to change the reservation and to please wait on the phone to see if I get a confirmation email/text. We verified that my contact information was accurate, and he changed the reservation. However, I still did not get the confirmation. The person on the call repeatedly insisted that the reservation was in the system and that something was probably wrong on my end. He told me that I need to call someone to check my internet connection and that my data on my phone was probably full, and that’s why I wasn’t receiving confirmation. I knew that was not the case, because I’m a teacher who works from home and relies heavily on internet for my job. I had been receiving emails and text messages all day. I told him that I don’t feel comfortable arriving to the U-Haul site alone at nighttime with no confirmation. I felt very hesitant about taking his word for it that my reservation was there, but he insisted that I should. He confirmed the details with me, and he told me how to go about mobile check out when I arrive to the site. Finally, when it was time to pick up the truck, I drove to my designated pick up location (Assistive Automotive), and like I thought, there was no truck for me to pick up or reservation. I immediately called the 24 hour support number and told the person on the line what has been happening to me and asked her to help me get a truck. She said that the people at Assistive Automotive did not set the truck up, and I cannot pick it up from that location. I had this reservation since 11am and had confirmed it with multiple people throughout the day. Why would they have not set up the truck by 8:30pm? I found that very frustrating when everyone I talked to from U-Haul insisted that everything was set to go. She then, told me that I would need to go to a different U-Haul location further away to get the truck. She changed my location in the system to Security Self Storage. I then drove to that location, and when I tried to get the truck, the app
Carrie D