Jackie which I think that was her name....she's an Alabama fan (as a reference). Incredible service! Extremely friendly and made the process quick and easy. Make sure to keep her, she is really put in effort to make the process as simple as possible. Thanks so much!
Daniel D
Customer Reviews for Self Storage USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent Service and helpful and professional staff
Henry DCustomer service was top notch
Michael PVery efficient and courteous
Anita GGreat overall experience at this storage facility. Maria is an excellent property manager, she made my move-in and moving out experience smooth and hassle free. The facility was always well maintained and secure. Highly recommend
Diego A | Overall ExperienceI am very happy with every aspect of my experience as a customer of this U Haul.
Steve HImprove the maintenance of vehicles, and/or renew the fleet. In this state it is a torture to drive a van without air conditioning.
Marcelo ANothing, the lady was amazing and also very pretty. She was easy to communicate with and understanding if times were a little off.
Darius WThe whole experience was excellent
Diltia QGreat customer service
Cheryl CVery friendly and professinal lady was at the front desk
Barbara JThe lady at the from desk made the whole experience easy and quick
Andrew MNo need for improvement. This location is managed with excellence. Great service thank you.
Francisco AVery friendly staff
Tim MMy time at self storage USA was amazing, especially Maria.the moment a larger unit opens up I’ll be back!!!
Perry D | Overall ExperienceAll good
Steven C | Overall ExperienceI was very well taken care of. The ladies were kind, professional and ensured an easy process. Best customer service ever. Thank you so much for making my move a lot easier.
Barbara SGreat and friendly service. This place is the go to place.
Graciela AExcellent advice and recommendation given. I definitely will use them again.
Maria GThe young lady that checked me in and out is outstanding! As the first person to greet you she’s an asset to Uhaul
Andrea FAwesome service. Thank you.
Brian RFriendly and quick.
ANGE SMaria was the absolute best. She greeted me at the door, opened it and welcomed me in. Took care of everything and great customer service. She was so friendly helpful and kind. I will always return to this location for my moving needs. Thanks Maria.
Kevin MNothing !
Evana BThe first reservation we had that didn’t happen the one on Dixie Highway in Wilton Manor, Fl. The Banks Rd place was much more professional and literate.
Warren PExcellent customer service.
Marquis TAll good
Antonio POur 10 year experience was great. Everything always clean and in perfect working order. Maria in office made moving out a dream. 5/5 Star
RUTH D | Overall ExperienceAbsolutely EXCELLENT customer service!!
Minerva NThe young lady at the Banks Road in Margate location is professional and provided excellent customer service. I’m very satisfied with the service received.
LEDY GMaria did a fabulous job she was very customer orientated and she was very kind and nice five stars Maria
Jeffrey LFast, easy and comfortable.
ANGE SIf I ever need storage again. I will use this facility. The staff is so very kind, honest, & professional. The storage facility is clean, spacious & well maintained. I’m grateful for the services offered & provided. Great place for storage!!!! I tell everyone about this business for storage needs!!! Thank you for being an honest place to do business 😁
Stephanie M | Overall ExperienceNo lines easy rental
ANGE SMaria, was an excellent customer service representative. She even have tips about finding help and explain everything that I need to know within the truck. Her office was immaculate. Clean. Thanks Maria!!!
Juan OVery polite
German BEverything was pleasant.
Jason BEverything excellent and 10 stars for ms Jackie my customer service at the store
Eliseo LWe didnt like that we had to sign the contract before verifying some of the info
Lance OMaria was Fantastic, she explained everything to us. Great customer service. Thank you
Eric BThe woman in charge was delightful.
David GMaria wa super helpful
GULHAN YThe entire rental experience was amazing… Marie, is great; engaging, friendly, and just a delightful. The truck did not drive well, had a severe alignment issue and the air conditioning takes a few minutes before blowing cold air.
EDWARD IClean, safe, but most importantly a wonderful staff!!!
Steve K | Overall ExperienceGreat location! Great service will will be back for sure thank you
Alan Gla señorita que ne atendió fue muy agradable y me atendio de forma extraordinaria
Carlos GMaria and her staff provide outstanding and exceptional customer service. They were all very attentive and assertive.
Andy N | Overall ExperienceMaria and Jackie are the best that U-haul has to offer!!
FRANKLIN WMoving is the worst but Maria makes it feel easy. She is the best!
Jamie ZMaria is an exceptional person to work with, she made the transaction painless and actually enjoyable!
Nod JExcellent customer service ! Very clean facility. Very professional.
LISA YExcellent customer service
Sanjay WGreat location
Ricardo PExcellent
Hugo BStraight forward customer service
Laquetta BThis is best location to do business always warn and friendly make the process easy .
JERMIN CGreat customer service. They go above and beyond for anything you need, from truck to storage rental. This is my second time coming here to rent a truck and the service is always wonderful! I will continue to come here!
GARCIELA TThe management team is top shelf, always willing to assist with any questions or concerns I may have. The facility itself is clean and well-lit, making it easy to access my storage unit at any time. I have never had a problem with security or cleanliness during my time as a tenant. Highly recommend this storage facility.
VIRGINIA F | Overall ExperienceStaff was wonderful
RODERICK HGreat customer service!
Vanessa BThere is nothing more to improve except upgrading the system/ better internet. The woman (believe she is the manager) was phenomenal and as helpful as could be.
Brandon CThey are always very professional, efficient, and helpful!
Eric FTop notch Professial service.
Douglas SMaria was great. Made the rental process easy and clear.
Derek ABest uhaul in the state of FL
ANTHONY LAwesome support. Maria is the best!
Margaret GGreat customer service. Very helpful.
Joseph PWere it not for a 27% increase in price. We would have stayed
Terry J | Overall ExperienceI love this place Maria is the best customer service is great I looking for a storage I recommend this very clean and the office always smells good that what caught my attention the cleanliness of the property
RENATA B | Overall ExperienceHad a horrible experience with them never again. Next time I hire professional moving company.
Jasmine S | Overall ExperienceMaria is a wonderful representative of U-Haul Storage! I could not have asked for a better experience or more helpful associate! I would never hesitate utilizing your storage facility in the future because she has created trust and confidence!!! She made everything easy and added a smile!
Terry H | Overall ExperienceMaria is very good, she got me in & out very quickly. I recommend her highly.
JOHN M | Overall ExperienceI had black mold on some of my things I had to throw away. There is no reasonable sized or commercial trash BIN ON SITE that would benefit clients. Maria had us take the trash out not only that it was pouring rain our car was filled to capacity she gave us no empathy on our situation knowing that we drove 12 hours to clear out the storage unit even after buying a van JUST to dump furniture. I WOULD NEVER RECOMMEND THIS SITE OR COMPANY TO MY PEERS.
Shawnta W | Overall ExperienceStaff was always extremely friendly and helpful.
John L | Overall ExperienceAmazing team… so refreshing to find excellence in customer service these days! Thank you!
Raymond S | Overall ExperienceExcellent facility!!! It’s always clean and the staff are very friendly and helpful. Thank you Maria for always been the best!!!!
Daphnee D | Overall ExperienceMaria always professional, helpful and informative!
Jeanne Z | Overall ExperienceMaria was super and friendly. Thank you for years of great service
ALEX P | Overall ExperienceWe are very pleased with the facility. Maria is great - always there to help with a smile. The facility is clean and neat. We could not have had a better experience.
Barbara S | Overall ExperienceExcellent facility and management - five stars!
Daniel M | Overall ExperienceMarie in the office was the greates to deal with. You should give her a raise
GEORGE S | Overall ExperienceWe have used storage facilities in the past and Self Storage USA is by far the best. The facility is spotless, there is always carts available and a lady can feel safe going to her unit. Also the layout is simple, not a crazy maze that you can get lost in. Maria in the office is amazing and loaded with information for all your needs.
LINDA S | Overall ExperienceExcellent service thank you
ANTONIO C | Overall ExperienceRates are getting far too expensive. I started out what should’ve been $80 -$90 something dollars a month when I signed the contract quickly became $150 within six months. It was too much especially during these times. My rate was changed twice within a short period of time that I had the storage unit.
Monique S | Overall ExperienceEverything was perfect, in fact the unit was cleaner than my own garage! My only complaint is the rent kept rising which made it difficult to my budget. If I use the facility in the future I think it would be a benefit to have an option for a committed rent for a year with no changes. The final 40.00 increase was the reason I vacated. I loved working with Maria, she was very friendly and understanding when I fussed about the rising prices almost every 3 months!
Gayle P | Overall ExperienceThe unit was nice and wonderful staff. The issue was 4 price increases in 1 year that is why we left.
Mario M | Overall ExperienceMaria and Jackie are great. very helpful. self storage is very clean. loved being there. except there rates are to expensive.
WENDY M | Overall ExperienceMaria is Awesome
Emilio G | Overall ExperienceBest storage facility in Fort Lauderdale...Margate wherever IN FL
Kashia C | Overall ExperienceI don’t recommend people To do a business with the storage they are bad people
Worldwide T | Overall Experiencemanagement was cordial and professional. premises was clean and easily accessible.
Valerie V | Overall ExperienceGreat storage facility clean spacious and temperature controled The lady in the office is superb best customer service experience ever.
ANDREW T | Overall ExperienceNice staffing there!!! Thanks you guys
Deldrin K | Overall ExperienceThe service at your facility was excellent. We were very happy .
Charmaine S | Overall ExperienceService was excellent- Maria very helpful and was able to find me the unit that fits my needs. Would definitely be using this facility in the future. Thanks
DEV G | Overall ExperienceMaria was a great help and gave great customer service!!!
Ben P | Overall ExperienceI really did love the staff but I think that it sucks that they don't pro-rate you when you move out of the storage unit early. I learned a valuable lesson ask that question before moving in. I'm almost positive the company rented the unit instantly. So they have my $50 plus the new customer that rented the unit most likely it was rented the same day. Nothing against you ladies you were the best.
MARCIA C | Overall ExperienceJackie and Maria were always friendly and helpful. I'll be back there again when I need storage. Thank you.
Keith L | Overall ExperienceIf we need the storage again we would use them again. Friendly and helpful staff.
Harvest C | Overall ExperienceI highly recommend Self Storage USA. I had a storage unit with them for almost 3 years, and the place is extremely clean. The front office staff were always very helpful and friendly. If you need a good storge place, you should definitely use Self Storage USA.
Amber R | Overall ExperienceGood
HONG L | Overall ExperienceMaria is the best, she was always super friendly and helpful
JOSHUA T | Overall ExperienceI was completely satisfied with my stay at your facility. Your manager, Maria, is a gem. Not only was she attentive and responded immediately to the few questions that I had, but her warm demeanor made the stay that much more enjoyable. Thank you.
William " | Overall ExperienceI highly recommend this facility. The staff is pleasant, friendly, knowledgeable and helpful. Thank you.
Gloria G | Overall ExperienceGreat customer service!!! The staff was always accessible, super friendly, and helpful. The units were well lit, clean, and easy to access. I definitely recommend
ANDREA A | Overall ExperienceFacility was VERY clean and well maintained. Well lit. Office staff were extremely friendly and helpful.
Craig N | Overall ExperienceVery clean and organized unit but the price was very expensive..Sale man act like he did not care or try to find something the would work in my budget.
detries c | ReservationThe unit is great selection with detail information of the building from the staff. Enjoy the check-in. My stuff feel safe in the unit I have selected. Thanks self storage for the great experience.
Simone H | ReservationMia was wonderfully energetic, an absolute delight.
Vincent F | ReservationGreat facility the best that I’ve seen and I would use you guys if you had a place in Boca great job
JOHN C | Overall ExperienceMs, MIA and JACKY, thank you very much for your excelent service.
ANTHONY R | Overall ExperienceMia was always very helpful!
ERIC S | Overall ExperienceNeeds new management.
JASMINE J | Overall ExperienceMia (in the office, “Is Great”). Gave my notice well in advance. Ending date ( and was out) 11/30. You charged my account for December !?!? Not happy at all with that ! Just moved into a new house.
JAMES J | Overall ExperienceI need a better rate for the storage this is why it didn`t work out
Privacy R | First ImpressionsEverything was good
Privacy R | First ImpressionsThe staff was very nice and helpful. However I did not rent there because I found a place closer to my house for less. The facility was nice and clean
Privacy R | First ImpressionsThe process is smooth sailing, facility is nice and clean and the associate who assisted us was very friendly and helpful.
Privacy R | First ImpressionsExcellent location abs brand new facility. Staff very friendly!
Privacy R | First ImpressionsGood service
Privacy R | First ImpressionsClean Unit however move in costs were higher than the competition, so I ultimately chose another facility.
Privacy R | First ImpressionsThis facility is the best. Always clean and always air conditioned. The carts are very easy to push and pull!! The people are very nice and helpful. I would use them anytime!!!!!
Privacy R | First Impressions