Customer Reviews for Sensible Car & Truck Rental
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Sensible Car & Truck Rental
Very nice professional people
The workers at u haul was very friendly and helpful..I will be using this u haul company again soon. Thank you. ..
Ask for mark he is the best :)
Dear U-Haul Corporate, please check the IP addresses for these reviews because there's just NO WAY in hell that this store has received all these positive reviews. While I was at this store I was treated rudely myself but even worse, saw the front desk and (some other people who came from the back) basically accost and cancel a family's reservation for a u-haul truck (even after they begged them not to) only because they dared to place their drink on their precious glass counter. The front desk people screamed at one of the family to remove their drink very rudely at which the person responded by asking not to be spoken in such manner. The story ended with their reservation being cancelled and their being kicked out of the store in what can be described as nothing more than bullying. I couldn't help but keep quiet as I didn't want my reservation to be cancelled last minute as everybody who is in the process of moving understand how difficult it is to find a moving truck the day you're moving. This store should not be licensed to represent the UHAUL name brand. Furthermore, you should really double check who is writing these reviews because I would be very surprised if they're coming from actual members.
Not sure , everything was good tho.
Speed the process up a little. I felt it took too much time. Staff did their best and everyone there was very professional. Good overall expierience.
Recommend the gentleman that I conducted business with takes a class on Customer Relations, very rude bad attitude, doesn't care what the customer has to say , should be behind a desk dealing with customers with a smile, instead of an attitude. My next rental , or anyone I know will not be with him !!!
Best U-haul location I've used so far. Great service! Will definitely use again!
Just keep up the great work
Used this location several times and service has always been great.
Phone service was problematic in terms of getting a reply the 2nd time (I was put on hold by someone who just put the receiver down, filling my phone with office noise) but overall everyone else was attentive to detail and handled my rental well.
Everything was awesome ....! I Love the service. Thank you sooooo much for everything.
No improvement needed, everything was excellent. Only one thing which is having half tank of gas on the truck was so hard to estimate how much to fule back to get it to hlf again and I ended up fuelling more.
Check your equipment.
The battery died on me because the screws on the battery were bad, loose, and the equipment connected to the battery was loose.
Was forced to return the truck after hours...NOT EVEN A KEY DROPBOX??/ REALLY???
The service was great thank you.
You have a person working there
by the name Selena she`s was
wonderful, very helpfull.