Customer Reviews for Shell Cumming
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Shell Cumming
Broken equipment making it difficult and treacherous to transport car. Had to stop multiple times during the trip to secure car on transporter. Very disappointed.
The representative was very friendly and helpful!
i only used 7miles and the Indian guy told me to fill up the tank and i have to fill the tank for 5 gallons, i felt i've been cheated. there is no way i could use more that 5 gallons for 7 miles . i only have this truck for 3hours. the guy told me that i've probably turn on the key at all time which is absolutely not true. i will never use this uhaul service anymore , i felt so bad coz i know for sure i've been cheated. disgusted and angry.
The cab and the truck interior need to be cleaned after each use.
The previous user had transported chicken in the truck and there was the mild stench of chicken in the truck and feathers. But the worst part was, this person had a dog in the cabin that shed like there was no tomorrow.
There was dog hair all over the cabin.
I was able to air out the smell of the chicken, not the smell of the dog in the cabin nor the fur.
Only one guy there and he was not helpful at all. I requested pick up at location closer to me and was given this Shell station for pick up. There were several other locations closer to me. Trailer was old and did not handle well. Very disappointing experience.
I will NEVER rent from this location again and it even makes me reconsider ever renting trucks from Uhaul in the future. It is never ok to scream at a customer in front of a large group of people when the uhaul center does not have the equipment that was reserved. UNACCEPTABLE!!!
The people at the Shell station were very helpful. Would definitely recommend.
This location was horrible. I was not shown where the rental equipment was located (was told around back) and was not helped in hooking up the trailer to my car. I am a female and would have liked the peace of mind knowing I hooked it up securely and correctly. I went next door to a oil change place to ask for help and was thankful I did as I had not tightened the bolt as tight as it should have been done. I would never recommend this location to anyone.
renting from uhaul online was extremely easy.
Excellent customer service. Very fast and convenient express check out and return. Fuel is right there so no worries on filling up. I will be back. Thanks!!!!
The friendliness of the staff at this location was not there. They were pushy and rude.
Upon renting the 36-foot truck, the rental agent did not perform a walk around with me to inspect the truck or go through any specifics. Before leaving the lot, I noticed the fuel gauge was in the red zone (almost out of gas). The contract indicated the fuel was 3/4 full - which it clearly was not. I immediately went back in to speak to the agent on duty. He looked at the fuel gauge and crossed it out and signed it with his signature and said if I had any problems when I return the truck to call. I then filled the truck up with over $146 of fuel before leaving the lot!
After I loaded the truck and headed for my one-way trip, I noticed the oil gauge was pegged at "0" pressure. I figured it may be a sensor, bad gauge or lose wire and continued my trip. The steering had entirely TOO MUCH play in it to the point it was difficult to drive. (In a previous job, I drove large fuel trucks for BWI Airport, so I know the truck should not have been in service). The headlights were out of alignment and could barely see the road. (high-beams worked good, but could not run the entire time from Atlanta to Charleston,SC with high beam on).
Upon returning the truck, the attendant could not verify the crossed out signature of the renting agent to verify fuel. (I actually returned the truck with over a 1/4 tank - much more than what I rented). It took nearly 45 minutes for the drop off agent (and three phone calls) to the renting agent at which the renting agent could not verify his own (or his employees) signature for fuel adjustment. The process took long enough whereby the time I was supposed to have the rental returned lapsed by 45 minutes thereby charging an extra days rental plus insurance - totalling over $61 which I should not be responsible for.
The truck was a hazard and should not have been rented.
Please call me to discuss further details.
The clerk couldn't speak or understand English. He made me come behind the checkout counter to type in my personal information into the computer. He didn't even walk us out to the trailer, he just gave us a number and told us to find it in the parking lot. When we did find it, we had to go back in to get the correct cable to hook the brakes up. Wouldn't recommend this placed due to poor service.
We returned a day early and no help was offered to credit the bill. We reported the difficulties with the truck and no concern noted by attendant. No receipt with final amount provided.
Uhaul was a very disappointing experience.
This was my 3rd rental of a truck over the past couple of months. This truck had the bumper sticking out in front of the truck, drivers doors would not open at times and the truck had insurance stickers all over it. Needed to be repaired before being sent out. Will probably look at other options next time.
The guy we rented from was amazing. The truck was clean and the cab much nicer than expected. We even ran a few minutes late on the return because our movers didn't show up, and the gentleman was very gracious. The low deck really helped with the big furniture and made the move go quicker.
This uhaul location made my truck rental easy.
Everything was fine, as it should be.