Customer Reviews for Shell Cumming
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Shell Cumming
Kind of slow at pickup but ok. Did not like the way U-haul changed equipment, location, and price, the day before pickup. Had to spend 1/2 hour on phone to finalize the day before. Not at all what I was looking for when I reserved more than a week ahead of time and got a confirmation.
I was told to drive behind the building, look for the trailers and "drop it off in the open spot". The clerk didn't leave the desk nor did he offer to assist in any way. Very poor customer experience. The clerk didn't even come out to look over the trailer upon its return.
this is a convenience store, gas station. the clerk had no idea what to do. My sister & I unhooked the auto transport ourselves. Then we went next door to ask the mechanic at the oil change business if they would help us drive the car off the transport. The mechanic directed me as I drove off the transport. I gave him $20 for his assistance. The guy at the U-Haul drop off location was no help and had no idea how to deal with us returning the transport nor did he know that we had to then take the truck to unload.& return it later in the day. Their franchise should be revoked!
Very satisfied with my local gas station rental location.
They have more trucks and trailers available now, and I was able to get the size I wanted...rather that just what was left.
- North Eastern Georgia Client
Excellent customer service!!
Thank you u haul , you always have truck available and ready
I was charged $29.95 instead of $19.95 for the smallest vehicle though it was advertised with a banner for $19.95 outside of the gas station
The owner was totally unhelpful, unknowledgeable and lazy.
Just interested in getting your money. No customer service. Did not even know how the equipment worked.