The remote check in was SLOW! Took over 15 mins!
MARVINH T
Customer Reviews for Miguels Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Miguel is super nice and very communicative, he made everything he could to help me. This guy deserves a 5thousand stars review! I definitely recommend him
LUCAS BMiguel was incredibly helpful. I would definitely come back to this location when I need a truck rental.
Adam GThe location didn’t have a store front. It was a guy sitting in his trunk. He was abrupt and kinda of rude. I got there 15 minutes early just to be safe and he reprimanded me for not waiting until 2 to get there. The wheels of the dolly he provided were caked with mud. You couldn’t reach him after picking up the truck. Plus the surrounding area appeared unsafe. He may be living in a camper on the property where his supposed “business” is. It all felt very uncomfortable
Preston WWe had an appointment to pick up the truck at 7:30am on 3/16/24. We arrived about 10 minutes early and called the number provided for the location with no response. Then Miguel calls back about 5 minutes later asking if we had an appointment to which the answer was “yes.” Miguel acknowledged he saw our appointment on his end and said he would head over to the location to meet us which according to him would take about 5 minutes which would have him arriving to the location just after 7:30am. After 20 minutes had passed, we called him back inquiring on when he would be at the location to which he stated he would be there in about 5 minutes again. Miguel finally arrived around 7:50am and proceed to say his location does not open until 9am even though the website stated we could pick up the truck at 7:30am. He was not apologetic nor helpful as he stated we needed a “truck number.” We have used uHauls many times in the past and have never been asked to provide a truck number. I then proceeded to give him our appointment number to which he said it was not the right information. He finally pulled up his reservations and saw our appointment. There was another gentleman who was there to pick up a truck at 8am to which Miguel was not helpful in the slightest and we helped him out as we were a bit more familiar with the process. Miguel also told him his location does not open until 9am. Overall, Miguel was rude, unapologetic, and the language barrier only complicated the matter more. We would have rather walked our stuff over to our new place than work with Miguel again.
Madison SReceived truck with empty gas tank. Miguel was very rude.
Robert SIt was very upsetting. we were told to bring back anytime and then when we did an hour later we were charged an extra day. there was no gas in the uhaul and then we were charged for more of the safe move which we didn't want but the owner put in. Terrible experience.
William BGood Location. Underutilized really & right downtown, been here several times & always on point. Si habla
Wesley WThe gentleman that met me for pick up was very nice and considerate and very helpful. I think people on here are giving him too much flack and unfair reviews. Would 100% rent from him again.
Aidan DAvoid at all costs please. Dude is running a scam. Charged me the next day for a u haul I never used and manually put my card info in then cursed me out on the phone
Matthew TGreat experience! Would definitely recommend, the Uhaul was clean and the owner met us at the location and was super nice and friendly!
Annah RIt would've been nice to know ahead of time that it wasn't a brick and mortar location. I didn't know to look for someone on the street, although he was very nice.
Erin JI rated average because Miguels Auto is 'trucks parked along a street'. Miguel was helpful and efficient.
Richard AMiguel was amazing. He is kind and genuine. I have read other reviews and I don’t find them to be very fair. This is a sincere, humble man who does a great job. Yes he will meet you in his truck, but that’s ok. He is thorough and does great work. After less than ten minutes I was finished with insurance, keys and even learned a bit about Miguel’s family. He works hard for what he does and to me it showed. This location is not a very large space, but it’s organized and easily accessible. The neighborhood is not that bad at all either (I know, I lived right next to it for three years - on 3rd and Galapago) it’s an old residential neighborhood close to some industrial, working class spaces. Don’t be hesitant to book your next U-Haul equipment from this location. It’s great!
Hunter LConvenient
Trina SOver charged got a bigger truck then I asked for an charged me for the truck I didn’t want. An the truck I wanted wasn’t
Chavez TWhen I reserved a truck. I was emailed to download the U-haul app, I was supposed to retrieve the truck via the app. Instead, we were met by an customer rep on the street. We were told he waited for us for hours. We were unable to complete the transaction via the u-haul app on his phone, ultimately instead of getting the truck in the expected 5 minutes it took probably 45 or more.
Edward MI signed up for a 24/7 truck share U-Haul- which I assumed would be a quick and seamless experience after an already stressful moving process. Prior to arrival I had completed the necessary check in steps including uploading my license and photo as well as paying for the truck. When I arrived to Miguels Auto after business hours, a worker was waiting for me and refused to allow me to take the truck until I showed him the truck and lock number. I showed him my confirmation number from the U-Haul app and payment confirmation. He still would not allow me to proceed with the truck. I tried calling U-Haul (no answer) and using the live chat (not helpful) and the man and I sat arguing about it for 45 minutes with no solution. I became very impatient and frustrated as I had people waiting on me to arrive with the U-Haul. He then called his manager and finally confirmed my payment and handed over the keys. This process was way more stressful than I anticipated it to be and I will NOT be returning to this U-Haul location next time.
Lindsay CThe dolly and furniture dolly I requested and paid for were not in the truck. Also, the owner of the UHaul location was overly involved in my "mobile" check in and check out. He was waiting behind the UHaul truck when I arrived to pickup my rental and was still there when I returned, 2 hrs early, to return the truck.
Clarissa SThis location was really a cluster… it’s hard to even tell where the location is? When we arrived, I called and was told they didn’t take trailers. FORTUNATELY, a man (Dave, I think) was driving by (he works for Uhaul) and was able to clear that up and take the trailer for return. But all in all, I would not recommend this location.
Meeri KIt was a sketchy neighborhood and I was approached by a random guy who claimed to be with Uhaul but didn't seem to know anything about the check-in process. He also decided he should tell me that moving to Denver was not a good idea right now for a number of reasons. He was also offended that I put the keys in the drop box instead of handing them to him directly.
Jarod CThis man was so kind and helpful. He is new to the business and still learning so the check in will go quicker soon. Truck was very clean.
kay mThey had a truck that was in good condition, welcoming and friendly. Not the cleanest area, probably not where you would want to be late at night. Otherwise would use again.
Todd M