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Kayla C
Customer Reviews for Thompson Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was a shit hole, not inviting, had no idea she was an employee wearing sweats flip flops and ear buds with zero personality, only stating “I’ll park it” and I didn’t need to do anything, not even a walk around to check the condition or ask if the dolly was in the truck, she backed it in to a bunch of brush and parked it, didn’t have any answers except “not sure”, didn’t know how the credit worked for returning with more fuel,
Eric CWe did not receive our dolly.
BETHANY MThe provided lock to secure the tailgate was missing the key
michael jEverything was great with the rental. Very nice and helpful people made the experience even better. I will be back!
Smiley BThe people at this location were extremely helpful I did not have to lift a finger to do anything. I ended up going over a day and they were very nice about it. No problems whatsoever I definitely will use this location again
William RMake this the preffered location in columbus. The owner has been the most helpful u-haul provider i have ever used.
Luke TEverything went well. I have rented from this location before and likely will again. The agent was friendly and helpful.
Scott RJoey was great to work with on pickup
james jAgain, no one was there at drop off and the uhaul app to return the vehicle was not working….no customer service and no follow to apologize
Sarah HThe location closed before advertised hours on the day of reservation, and didn’t make arrangements for after-hours key delivery, so customer care rescheduled my reservation to next day. On next day, they charged me $30+$16.2 additional in the final receipt (for fuel service fee), without stating those charges in the initial quote.
AJINKYA AThe agent made out all the paperwork for a trailer that it turns out he couldn't get to. So, he told me to take another trailer that was handy but not cleaned out yet. I do appreciate the quick thinking and substituting another trailer so I could get on my way.
Scott EVery friendly, no problems got me on my way fast.
david tAdded equipment items were not available.
Louis ECheck engine light was on the whole time from beginning.
Kaushik AYour app and web
ROBERT HEverything went well. They worked with us to get us in the truck we needed.
billy sGreat service, easy check-out and check-in.
Brad KAsked for a dolly with the truck and was charged $7 for the dolly. Got back to the house to start loading and there was no dolly. Thankfully a neighbor had one for us to borrow. Uhaul was not at the location we requested so had to drive extra mileage to get it and was charged for that mileage on the truck.
Laura BYou can start by quoting the correct price that will be withdrawn from bank upon rental. Then you can better explain drop off procedures to ensure on time return and avoidance of extra day charge. Then you can not charge an additional charge on my card while leaving the original authorization pending on my card causing me to lose 250 dollars of spending power out my accounts unnecessarily. Money still has not returned to account and a complete inconvenience has occurred in this matter now.
Nathanial TFriendly and quick service
Jean AThere were cigarette ashes all over the inside of the truck, including a pack of cigarettes it smelled terrible. The back of the truck had to be swept out before we put anything on the inside. And then we were overcharged over top of everything I would never ever use U-haul again or advice anyone else.
Edward EOwner does all the work and he makes things fast and easy. No stress and no issues
James GVery quick and easy drop-off. No worries here!
Brian IThe place to go in Columbus Indiana! Good people.
Rick FOnly problem I have is that the rental agreement says 4 days but I was aske to return the trailer 2 hrs before the end of my agreement. I rented the equipment at 10 am cst and was asked to return it at 9 am est which was 2 hrs prior to my agreement and it was not the drop off locations request it was U-Haul in general
daniel mThey were excellent.
JEFFREYMARTIN NJoey Thompson was the complete opposite of the gentleman who assisted us with the pick-up of the truck. Was a very pleasant surprise. Mr. Thompson was very kind. The system was down at the time we were there, but he was patient and talked to us until the system came back up so he could complete the transaction. Excellent customer service.
Lori CThe price I had gotten on line was different than when I went to pickup my truck and trailer. Still a good deal but just of when the prices were different.
Chad CThis location needs to update the office phone number with a working number.
ZACHARY MProvide better trucks. Truck I got was in extremely poor condition and not in working state. This caused delay and inconvenience in my move. Very bad experience
Swapnil DNo complaints. Everything worked fine, which is exactly what one would expect.
LEE SClean van, only issue was the check engine light was on
NOAH SThe only issue we had with the rental was that I also paid to rent an appliance dolly and it wasn't in the truck when we picked it up and nobody was at the location to talk to about it.
Brian Lnothing.
George Hthere was no one in the office at the time of pick up so instead of picking up at 2 (like we reserved we didn't leave the place till 230 the office was a mess the man handed us a key to an unclean truck and didn't even check the truck for preexisting damages
Kamakshi Jfix the car dolly
JAMIE BGreat service and friendly.
Mike CThe process was a bit frustrating - none of the items I wanted were given - dolly, pads, etc. I wasn’t told until the day of. I had to give everything but a blood sample to get the truck rented and take it back. Just a bit frustrating, if I’m being 100% honest. That said, I’m sure people have returned trucks in terrible condition before and some of that is necessary. It would have been nice to know ahead of time about the dolly and furniture pads so I could have gotten them elsewhere. Thank you though! Much appreciated!
Kaylan MI was over charged for two day rental and can't get anyone live on the phone. it cost me 300 to drive 20 total miles
bruce GCustomer service was poor. They did not walk me thru anything. They did not tell me I needed to go online and upload pictures of how much gas it showed in it and mileage before I left. The tow button was on & I had to figure out how to turn it off. She just handed me the keys and said I was good to go. Will not go to that location ever again.
Tina SFast excellent service, great availability, very professional, will use them again
David PAdvance info for getting the proper hitch height.
Mike FThe only complaint is I had originally scheduled onlime my pickup to be in my home town several days prior to pickup date. I had confirmation from online but on day to pickup I was informed the Local location had no information of my reservation. It had changed to a location 25 miles away. Fortunately I was able to get there before they closed. The gentleman was very helpful and very professional. I had not received any call or email prior to scheduled pickup informing me of the change.
John A