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Stacey H
Customer Reviews for Storage Sense Clarksville Tiny Town
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was great went in got right out and she was awesome
Brad TI was quite upset that I was charged for a cleaning fee when I have photos of the back of the van prior to us taking it and it was returned in the same condition.
samantha HThis location is awesome thank you
ROBIN DLady was nice, fast, and efficient!
Brandon TGood people to work with!
Terry CPoor customer service. Vehicle was dirty and smelled of smoke.
BRIAN WKelly was very friendly and nice to deal with.
George MMiserable experience
Pierce QEven though I checked in and out with the app the gentlemen working the desk the day before was extremely helpful on helping me navigate the process. He also came in early to ensure that if I had any problems he could help resolve them. To me that was first class customer service!!!
Robert kVery helpful!!
Co AStraight forward no improvements needed
Gavin CJust keep being friendly to people
BARBARA DGreat customer services and reliable services are the two best characteristics of this site. Paul and his staff are great to everyone but most special to our nations Soldiers at Ft. Campbell. Well done!!!! Kept the good work!!! V/r Felix De Jesus
Felix DGood
vida aI’ve been over charged at this location dropping off twice now.
shawn rAt night in the rain it was hard to see the driveway. reflectors on both sides of the drive would help alot. Thanks for being open when everyone else was closed.
Robert SFriendly staff, everything explained well, easy drop off and pick up location.
Kristine FAwesome 😎
Natalie Srented several trucks from storage sense, i love these guys, very friendly, and truck is always topped off and clean, and waiting for me. used other uhaul locations, but no one compares to storage sense location. awesome keep it up.
charles gVery Helpful customer service!!
Robert PSuper helpful professional staff on site. Couldn’t have had a better experience than I did. We are a military family and have used so many uhaul places through out the years and this was the best experience I’ve had ever hands down.
Michelle BThe equipment that I needed for my rental wasn’t available. I had to end up finding dolly ti rent from somewhere else but wasn’t told till the day before I was due to pick the truck up. The overall experience just wasn’t that great for me. I’ve used U-Haul many times in the past and never had issues. What really did it for me, was when they said they didn’t have any dollys and they didn’t know where to find me one. At least 48 hours notice would’ve been nice ti know they instead of waiting till the weekend and then I was limited on where to fine one. That wasn’t at all respectful of my time or what we requested
Shelly BMr. Paul the manager and other young lady who works there are very helpful, and can help with any moving questions.
Jovette LNo communication or assistance to get dolly's that were requested with Uhaul truck. Customer service stated the location had dolly's available and had to wait for them to open which put my move behind schedule. Was informed at the office they didn't have any and to call around. Without any assistance from them found a dolly to rent at another location by calling around to multiple locations.
Kirby BVer professional and helpful.
Martin HGreat experience, reservation took only 2 minutes, picking up the vehicle was quick and easy, staff was awesome, would recommend this location for renting U-haul trucks
Charles GEverything was great
GERARD WQuick, easy, and great customer service.
Bryan TProbably won’t trailer to Tenn. again, but the agent was very helpful.
lloyd rStore charged me an extra 100$ for being 1 hour late. I had the uhaul for 25 hours and watch charged 177 total. You guys advertise 39.95 per day. This is wrong. You deserve to be reported to the BBB
Latisha BThe truck we rented shut off on the freeway multiple times. Apparently it has a speed governor that we were not made aware of. When we accelerated to pass a vehicle, even though we were not going the speed of the shut off box, it would shut down. It was terrifying as you had to coast to the side of the freeway to restart the truck. I was terrified and at first had no idea what was going on. It was very unsafe. It made for a few dangerous moments. When it was mentioned to the representative at the pick up place, he had no idea about the speed governor. I will not be renting from uhaul ever again.
Michael DSee above
Sydney BAwesome staff ! Very nice and friendly.
Natalie SN/A
Marcedda ON/A
James KGreat experience
Derek SNa
Jeffery JThe app/uhaul website did not work and I did not get the dolly I ordered.
Sydni WCustomer service was fantastic!!
Kathy CEverything went pretty smooth, fast and easy. Nothing to improve.
Leticia RCustomer service was accommodating.
Jennifer GSome trucks need to be fixed or retired the truck that I had drove horrible
Charles H