Customer Reviews for Shoulders Auto Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Shoulders Auto Inc
Customer service was great and the two wheel dolly was in excellent shape
The truck was nasty. Dog hair all in the cab, dirty and damp inside the box. I scheduled the pickup to be done .5 miles from my new home and the confirmation was in a City several miles in the opposite direction. I called and got the pickup location changed to a location close to the old home. When I got there they had only a 15 ft truck instead of the 26 ft. truck and 6x12 trailer I scheduled. The truck was very very rough riding and seemed to have some type of issue with the front end. I was told to unhook the trailer from the truck when I returned it and back it up etc. I wasn't about to do it with such low light in the parking lot thats not big enought to back up a trailer in. I would have hurt myself trying to manually move the trailer without some type of tool to put the tongue on to move it around.
Over all this was a horrible experience and I may never use UHAUL again so I can avoid all this mess.