Customer Reviews for Silverlake Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Silverlake Storage
Associate was pleasant friendly and quick but at the same time was able to inform me where and what to expect when I return the rental. I would recommend this place to my friends!
We had initially made a reservation to pick up a 10' truck from the Sultan, WA location but they had no 10' trucks available. The UHAUL phone reservation contacted us since no 10' trucks were available at this location. They offered a 10' truck to be picked up from Silverlake and dropped off in Sultan with a $50 credit to cover the additional miles. We were told the truck would be $19.95/day and mileage would be $0.99/mile. When we arrived to pick up the truck the rental agent was exceedingly rude and stated that she refused to allow us to return "her" truck to the Sultan location but that we would have to make a second trip out of our way to return it there at additional cost to us. Seeing as I needed to move that day I didn't have time to get a truck somewhere else so I had no choice but to take the truck. The rental agent also set the mileage rate to $1.09/mile. To add even more insult they didn't apply the $50 credit. The truck itself had damage all over it (including the roof which led to my belongings getting wet inside of the truck), smelled horribly of cigarette smoke and had ashes still in the ash tray. What a pleasure loading all of my stuff into such a horrible smelling vehicle and getting water damage on it only to have UHAUL steal from me at the end of the deal. What a bunch of crooks!
Everything went well. I was surprised at how easy it was.
They are shady and are trying to say that I used 4 gallons of gas to go 7 miles and yet I brought it back at the exact same level. They didn't even have the right information on the truck when they rented. Don't go there, they don't know what they're doing and they will over charge you!!
The truck had an overwhelming cigarette smell in the cab. Had I not been pressed for time I would of rescheduled . The good news is the lady I worked with was nice.
More inventory to choose from. Of course I went on a Saturday!
No complaints. Sign in/out went pretty quick.
I received excellent customer service. Good people, straight forward answers with no surprises, I would definitely use the same location again.
Everything was great, Sammie at the front desk was very nice and made the process quick and easy. I would definitely recommend this location to anyone I know who is moving.
I didn't know the truck didn't come with a ramp. It would have been nice to have a loading ramp.