Customer Reviews for Silverlake Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Silverlake Storage
was very good service and will use them again.
Not sure what happened to the spelling of my name but it is not correct!!!
The person helping me was not friendly and kept telling me to make sure I was back to return the van by 4:45 because they closed at 5. She made sure to tell me multiple times. Prior to this, I called this location directly and she told me that they were all rented out and that they wouldn't have any available. I called another number, and they told me that a van and a truck would be available at this location. Upon arrival, I told her I had a reservation and she seemed annoyed at this. When bringing the vehicle back, she didn't have change for my payment. I was so ready for this transaction to be over that I told her to keep it so I could just leave. Not a great experience.
The original vehicle we had ordered was already under a contract when we arrived due to a technical error in the main office. However, the associate accompanied a bigger vehicle for the same price as the smaller one we originally ordered. Great customer service!
Quick check in is pointless
We dealt and interacted with a nice lady.
The staff were really helpful.
Very friendly. Enjoyable experience. Nothing to improve upon.
I cannot think of another thing to improve upon, the staff was gracious and went out of their way to help me.
It was a welcome experience to do business here, the management is so customer focused-other companies should pay attention!
The location is close to Costco and Lowes two of my favorite stores it is very convenient and easy to access. I found the customer service to be exemplary Sammie goes out of her way to make sure customers are satisfied with the u haul trucks she rents. I will definitely come back to her store again.
The manager that took care of me was awesome!! Keep up
I waited for over an hour before I was able to rent the vehicle I had reserved. There was one person ahead of me that was already being helped. There was no excuse for her inability to complete a simple task.
Very friendly service, thank you so much. You made moving my friend much less stressful. I appreciate your great customer service at this location.
Very Very Friendly service, thanks so much.
Everything was great your staff is great
Always an EXCELLENT experience with Silver Lake Safe Storage U-Haul!!!!
Be sure and let the customer know that there is a holding fee so there are no surprises as i received.
Sammy was amazing and so friendly! I used U-Haul earlier in the week at the Edmonds location and was never going to use U-Haul again and this experience gave me faith again.