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Harlen W
Customer Reviews for Guthries Self Storage County Line
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very Professional and very knowledgeable
Stephen FMy truck wasn’t ready at the reservation time. Had to go to different location to get truck, had to pay the extra mileage plus the inconvenience. Think you should charge from where the reservation was.
Randy CLet the customers know they need to complete an equipment assessment at the UHaul location before they depart. I wasn't informed and could not complete this as requested. I first noticed the text message when I had already arrived at my home. I couldn't get it to work from there as it needed to be done at the rental location.
Dennis UEverything was great! Just no longer need that unit. Would definitely use again
Barry R | Overall ExperienceNothing. Facility was clean, the employee was very helpful and professional.
Jarius PVery satisfied
Jim TExceptional customer service!
David MExcellent help from staff.
David MNA
Phillip GVery nice people running this local business!
Mark Kmadison drop off was easy, very nice people
JENNIFER MTires on the trailer on had 30 psi instead of 65 psi. Didn’t know until I filled the trailer and noticed the tires bulging. It is easy for office to ensure proper tire inflation before dispatching to me. Not sure why they didn’t do it.
Richard MGreat service! Friendly &. Very helpful. Thank you!!
Dennis LGood
Julio AThe lady's there where so nice and friendly the uhaul app glitches out on me I had to call them and they where very patient and helpful in fixing it and helping me reserve my uhaul the location was very clean and organized
Stephanie PNothing, everything was perfect
CHUCK BKeep up; the good work guys!!
Rodney PExcepcional personnel
Dagna PWe returned the trailer after hours and no difficulty doing so. We spoke to the return site prior to returning it, and they told us how to return it.
Amy AThe ladies working at the location were very nice and knowledgeable. I was in and out checking in very quickly. Will definitely rent again in that location.
Rakanem MEverything was fine… the only part that is really aggravating is when the city or county installed the orange cone thing at main entrance only allowing you to turn right when exiting or having to turn in only from one direction. Having a boat the water is left out of the property and I don’t want to have to turn right and then find a place to u turn.. county line road is to busy for all of that.
JEFFREY C | Overall ExperienceGreat location. Truck was clean and the people are friendly and helpful.
Victoria HStaff was extremely friendly and helpful. Location was clean and offered everything I needed.
Griffin DThey were great and very helpful
Beverly WGreat customer service
NICHELLE MNothing! Service was great! Very easy pickup and return process. Store attendant was friendly and helpful.
Van WVest fast and curteous staff. 5 stars all the way.
JOHN MI was able to drop off the trailer on their off day and it was a seamless hand off even with them not being there. Excellent team here and will continue doing business with them.
Dennis LDrop off equipment after hours. Person I spoke to on phone very nice and helpfull.
Gregory CBest storage facility I have ever rented... the staff was absolutely amazing..
Rob K | Overall ExperienceThe office staff was very helpful both ladies were knowledgeable and quick. I was in and out.
Michelle NNothing everything was great
Jarius PThe lady’s in the office were great !! The van I rented was great !! If I ever need one again I am going to them ! They made it very easy .
Sara TPave the parking area where trailers are kept
William PEase of access of this location was awesome.
Tyson WBest experience we have had renting a Uhaul. Excellent customer service, professional and helpful. We will definitely use this location again. Highly recommend!!
STEPHANIE MThere is not a turn lane when heading South on County Line Rs and it is difficult to see North on County Line Rs because of the bridge over the Rr tracks. Further I ordered 12 moving blankets and a furniture roller. Neither were available when I picked up my trailer. That would have been good information ahead of time. The ladies at the desk were very friendly and helpful.
Michael MEverything was excellent here
Thomas AI don't understand why I have to rehash everything at pickup that did with the app.
Avery LTiffany is great to work with!!
Dale L | Overall ExperienceTiffany was great, she was very helpful with the auto transporter when I arrived.
Curtis Ggreat experience, helpful, clean, professional
David TTiffany did a great job with check-out and return. Made the experience really smooth.
CHARLES JPlace was great. The moving service is terrible. Everyone reserved cancelled! And my credit card was still charged… will never use again
Leslie S