Customer Reviews for South Potomac Service Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of South Potomac Service Center
I was charged an extra $30 because they claimed I did not leave it at a quarter tank. I have a receipt for the gas I put in the van. The owner is a liar and I will never rent from him again.
I usually do not write reviews but the people running this service center deserve to be mentioned. In a world where customer service is long gone, they were perfect examples of what it should be. Friendly, eager to please and making sure my needs were met. Great representatives for U-haul.
One way local rental. Very nice experience.
overall experience first class i dont think they could improve anything better than they already do for customer 5 stars Jerry Black once again thank you .
Service center manager/owner was very friendly, pleasant and polite. I really appreciated his understanding of us missing a day of use with the truck due to the snow and he credited us for that loss of day. He went above and beyond my expectations.
Jim worked with me several times and he was always very helpful, friendly and thorough. I really appreciated his customer service.
The staff is very friendly and I will defiantly recommend this particular location.
I was charge for a Dolly that I did not ask for and did not use. I was told I only needed 100 dollars to rent one but once I returned it got an email saying I owed money when I wasn't informed about anything before I rented it even after asking plenty of questions. I called in to speak to a representative last week and filed a complaint . I was supposed to here back from someone in 3 days but I've heard nothing
Make sure they don't get charged for cleaning when the truck is clean. The truck barely ran..did not go over 35 miles per hour.
this is a NO MESS NO FUSS location. we were helped with all we needed. vehicle was clean. return was easy. i would definitely take a uhaul vehicle from this location in future when needed.
We requested blankets with the trailer and had to return for them, for both we and they had forgotten them. It is an awkward place to maneuver a car-and-trailer.
Be up front about all the costs involved
I had a one way trip to Martinsburg and when I needed to return the truck they sent me all the way towards inwood wv and when I got there then they said I was over my mileage I passed plenty of U Haul places on the way there why they sent me so far to return it is beyond me I paid a lot of money for this truck and I don't think I should have been charged anymore
Great service , thanks will tell people to try this company.
They saved my skin. I had ordered the wrong size truck - thinking it had a ramp to move our piano. When I realized it didn't, Jim switched me over to the next size up with a very generous discount. He turned what could have been a disaster into a good experience.
Nothing, The uhaul facility was closed on Sunday, but when I called he answered and rented me a truck.