Customer Reviews for South Potomac Service Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of South Potomac Service Center
Comments about me being a woman driving the truck were insulting. I see no reason that a man would drive any differently then a woman. I actually had to go to my car and get my male friend to come in and stand by me and he gave them his phone number to ensure the truck would be safe. The man at the register looked at my friend, looked at another man in behind the counter and they laughed together. I felt humiliated and embarrassed for my friend. I will never go to this location again.
The staff at the Hagerstown location was awesome. They really helped us out and did a great job explaining all we needed to know. a very friendly and safe location. I had my wife and children with me at the time of pick up and the staff made us feel at home. Top location!
The guy working who claimed to be the owner was absolutely horrible. He refused to move things so we could get a trailer out until my husband got very angry when our brand new truck almost got damaged. He also broke our brand new light wire hook up we bought because he wouldn't let my husband do it himself. It was awful. He was rude and refused to get anyone else to help us stating over and over he was the manager/owner. We will NEVER use this business again and have already spread the word on how awful it is.
Very nice center and great customer service.
Great customer service and the shop was super friendly. Made my experience of moving that much better!
Our first truck of moving day broke down this delayed our moving helpers and our schedule the general manager said he would credit my card for the two and a half hours my helpers lost
Very good management team at this location.... BIG PLUS they care....
I have used this location before and have always received great service and very clean trucks. They definitely take pride in their U-Haul service.
Jim did an excellent job and made my move successful. I would highly recommend this service center.
The owner of this location was super friendly and so helpful. I had an emergency situation that I felt no one was going to help me with and he stayed open and went above and beyond to help me out. His truck was extremely clean and well maintained, I would highly recommend this location to any one in the area looking for a uhaul.
The two people me we met on the day of our pick up were very kind and professional. Our truck was ready and clean and they made sure that any equipment we needed was available.
Very accommodating staff. Have used them before and will do so again.
they didn't say anything about the insurance..i complant about it and they still didn't take it off... which cost me an extra 14 dollars.. I only drove 12 miles... I have rental U-Haul about 4 times this year and the first time from this place..i never gotten insurance in the past...I will never rent here again..
Was treated like I was stupid, not friendly once the process was done and money taken. I will NOT be using this location again
U-Haul did not have my equipment ready (different location) as promised. The owner of this location drove 2 hours each way to get a truck for me. When I came in to get it, he carefully went over the whole truck, and pointed out damage that should be indicated on the form so that I would not be charged. Highy, highly recommend!!
Provided excellent customer service. Jim even stayed past closing to ensure I would receive my U-Haul reservation. I was very impressed with the service received, and I would recommend this location to anyone needed a U-Haul rental.
Pleasant experience, good customer service!
Very accommodating and helpful.
Uhaul was not checked out, steering box bolts were loose causing steering to go out and almost kill people, half of our furniture was damaged and destroyed, this experience ruin my life, the truck should have never been rented...
1st, the truck door was messed up when I got it. It wouldn't close after I packed all of my things in. Tried to call, of course got no answer. So I had to move my things in a truck whos door wouldn't close. (Of course I lost some things along the way.) 2nd, I returned the truck (late night drop off) with the same amount of gas, but yet was charged $40 for gas saying it wasn't returned the way it left. I left with the tank almost at full, returned it literally in the same exact spot. I drove a total of 13miles, I lived less than 2miles from the uhaul, & moved 3miles from my new place (about 5miles from Uhaul). Only made 1 trip, plus stopped to return the gas & grab a bite to eat on the way back. They claimed the truck was returned on a 1/2 a tank. Complete nonsense!
The customer service there was absolutely horrible! I definitely will NEVER choose this location again. This is the 1st time, I actually will consider using a different truck rental company, & I have used Uhaul for over 10yrs.
The person at this location was on top of the whole process. It was crowded but he keep the process moving.
Service at this location was very courteous and patient when a piece of equipment need to be exchanged.
Faster response from roadside assistance.
They were wonderfully kind and efficient from the first phone call to when I picked up the truck up. 10 minutes in and out of there with the truck exactly as ordered. Highly recommended.
This location is only open until 4 pm and yet the truck wasn't ready until 3:45 pm
It was an afterhours dropoff. Good location. Decent space. Looked as if they were expecting a dropoff late at night.