When I returned the vehicle a day earlier the gentleman in the office said he couldn’t process my return since he had to get some things done for the office. I would have to donut on line. I took pictures and went home. I downloaded the app to return the vehicle- it would have been nice to know that I needed share my location to make sure I was returning the vehicle to the right place. Since I was at home I couldn’t process the return. Eventually he processed the return. The customer service was NOT a priority, and in a world that customer service is needed to set you apart from the competition, I didn’t get that. I will go out of my way to use a competitor, and if I can’t I foresure won’t use this this location for a rental.
Robert R
Customer Reviews for Mini Storage Depot On Bethany Rd LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Being charged over $700 being told a big boss will contact you and doesn’t. Being harassed and also them not acknowledging the taking of $300 out of your account once and the repeat of said charge happening over and over again then a charge of over $600 being attempted. I will be filing a report about it
Joshua HThe dolly was broken and I didn't notice until I went to use. Rusted out at the bottom.
Chris BCheck in process was difficult at best. Nobody working that location on a Saturday...wouldn't that be like the busiest day for rentals?! Truck I was assigned wasn't even on the lot (assumed stolen they said?!) - an hour later I finally had a truck. When I finished I filled the tank back to where I started (which was what I was told to do) and upon getting the bill they charged me $25 for gas AND a $20 fee for "afterhours" something?! No idea what that would be. 100% I wouldnt' recommend this service to anyone.
Brian BMake the check on line in & out more user friendly.
Steve EKeep doing what you're doing, best rental I've ever had!
Michael CFacility and 20’ box truck were great!
Elizabeth CVery helpful staff and clean facility. Would highly recommend to everyone and a great location
Cynthia LStaff was helpful, respectful, and competent.
Paul OMy truck was almost out of gas and l spend $28 of gas for two miles service and returned the truck within two hours did not use it but the charges needs to adjust .
Sarah A