Customer Reviews for Southern Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Southern Self Storage
Get my first name right :)
Ensure equipment is operational priior to customer arrival.
Participating companies should be aware of operating hrs;My paper work indicated this location would close at 6 p.m. on Sun but when arrived, hrs on door listed Sun as being closed. I had to call to get instructions for turning vehicle in. Would recommend location to others w/caviat of calling to see if hrs on paper work are valid.
The staff at this location were so pleasant and helpful in my experience. Kudo's the this staff !!!
UHaul repeatedly changed my location pickup and times even after sending me a text confirmation. They also misinformed me of the closing time of the drop off location. Horrible
communication because it was incorrect. Although they tried to fix by adding more miles (which I didn't need) and the price was great, I would strongly consider another company - it was a very stressful experience. Only will use again if desperate.
Prompt and courteous service, always
Make sure that the brake light work on ALL U-Haul vehicles.
Friendly and thorough check-out
Fantastic Service, Rick was friendly, professional, and very knowledgeable. I really appreciate good customer service!!!!!! Thanks
keep doing what you are doing.
The young lady (so sorry that I forgot her name) who referred me to this location from the Tower location was very friendly, pleasant, and accommodating. She went the extra mile to ensure my last minute needs were met, despite the odds. In addition, Rick from the Old Washington Road location was very pleasant and accommodating as well. Such excellent customer service makes me more apt to share my experience with others and do business with them in the future. Please ensure that these individuals are recognized for their excellent workmanship!
Nothing. The customer service representative who helped me was excellent. He explained everything in detail and I was out and on my way quickly. Checking the vehicle back was quick and smooth as well.
I was a little concerned regarding the cost and the distance that I had to drive. The person who assisted me offered me an option that gave me 600 miles, built into the cost of the rental. I just left there feeling like had had received a great deal and that they were looking out for me. If I even need to rent a vehicle for hauling. They will be my first stop.
Talmadge M. Smith
The person help me was excellent. He was the best.