Customer Reviews for Spare Room Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Spare Room Self Storage
I HATE the "preferred" but not guaranteed location when I make a reservation. I select my locations based on what the reservation screen says is available, the location, and the hours of operation. But then only to have it changed when and if UHaul calls me back to confirm the reservation which they never did with this rental.
Since we were told drop off after hours was ok, we went there (Hwy 1417) and it was closed. Called Uhaul# and got 525 W Lamar.. here is where the problem starts. That guy we talked to at Uhaul phone# didn't tell EITHER PLACE what we did!! So, the next day Hwy 1417 calls looking for it, and I told them where I left it. No prob with them.. Now, TODAY, 5 days later, I get an extra charge from Lamar St saying I had the trailer an extra 3 days!! They had no idea I dropped it off there, and it was sitting in their lot the whole time! Because, again, your phone rep, who otherwise did a great job too, didn't inform either lot what the new plan was.. Lamar reversed the charge, but because of moving and budget being so tight, I now have an OVERDRAFT FEE to deal with. Other than that, it was a great move and I will work with you again, I just need to make sure the lot is 24/7 first I guess. Thanks.
I don't see anything wrong with your service
Thank you! Made my transition smooth and convenient.
Nothing they are great people.
Excellent customer service. Very professional and overall wonderful experience.
nothing-service was great!
This location was farther for us to return truck than three other locations which added unnecessary miles. None of the other locations had trucks available.