Customer Reviews for Sparkle Car Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Sparkle Car Center
GREAT people....location of office small & space for equipment site, limited
I made a reservation the day before with Steve, presumably the owner. He said he'd be there at 9am. I was on a tight schedule. I showed up at 9 and he wasn't there. I called him 4 times during the next hour and finally got in touch with him around 10:15. He said people usually call him and he was eating breakfast. Wow! Anyhow, by the time I got the truck it was 10:30. I needed it for a day but returned it 3 hours later because he put me and my crew so far behind schedule, we had to change plans. Big waste of time and money. Terrible experience.
Took a while for the truck to arrive but it was a great experience overall.
Agent was not on premises when we arrived. We had to wait. He was not knowledgeable about uhaul policies and was unable to navigate the input screen during the process of us getting our truck. dHe tried to charge us the deposit twice......$100 cash AND $100 on credit card along with the rental charge. This took quite a bit of discussion and caused a great deal of anxiousness before this was settled. When entering the credit card info he kept telling us that the card was invalid.......he was not entering the expiration date correctly. This process took over an hour just to pick up the truck!!! Would never! go to this site again.
He was out of the building when I returned the truck. Street address was not right and the lot was a little difficult to get into.
My reservation was at Crown up the street but since the owner was out sick, they sent us to Sparkle, where we waited patiently for 20 minutes for our turn. The 20' truck we signed up for belched smoke and stalled whenever the accelerator was engaged. We waited almost half an hour at the lot for the agent to return to the office, make out new paperwork, and return to the lot with it. In the end they gave us a bigger truck for the 20' price-- which was a lovely gesture and well-appreciated-- but our reservation was for 9 am and it was after 1030 am when we finally got on the road.
Next time I'll try and reserve at a bigger Uhaul concession.
We had equipment reserved at 1 location and they didnt have it available, so we had to ride to the next town to, pick up our equipment. That towns location was poorly marked for signage, hard to get in and out of and in a rough area of town. The clerk that assisted was not educated on equipment.