Patiently dealt with the confusion of the equipment not matching the contract.
kim holman
Customer Reviews for Sparta Hardware Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don’t lie to them and quote a price and then double it when the customer is picking up equipment. Go over with the customer any changes that might occur in pricing ahead of time.
Christopher Rankinvery nice and good service.
GIRISH PATELVery helpful
JESSICA WEEDENExcellent service -- professional & polite! Thanks for "good job - well done"!
JOHN CHRISTYNothing this was the best uhaul experience I've ever had.
Joshua GoedeNothing. Very easy and efficient
JOHN HAMNERQuick and easy check-in and good communication via the Uhaul website once the reservation made. Sure helps make moving in the winter a tiny bit easier. Will be using this location for another truck in a month.
Andrew NoackUse this member regularly and have had nothing but great service!
michael rothThe inside of the cab was a little dirty. There was a children's gum type roll up dispenser still in there. A little piece of tree in the cup holder. And it looked like some spilt soda maybe. But overall a great experience. The guy that helped me when I came to get the uhaul and drop it off (same guy) was very nice and personable. Would recommend.
Dustin HansonIt took a while to get my trailer. Store got very busy when I was getting paperwork for the trailer done.
Ronald TolkinenWe were accused of damaging the roof of tru k and we only went local from our driveway to a parking lot to m9ve daughter into apartment. No possible way we did this. We 9nly had it like 2 hours paid a lot of money only to be accused of damage we did not possibly do. I had taken insurance because I am a responsible adult but do not want to take responsibility for something we didn't do and they failed to see from previous renter
BRIAN ERNSTGreat experience!
John ChurchThe people at Sparta Hardware were very helpful and easy to work with.
byron williamsNot much to add. They were very accommodating.
MICHAEL HARRISI was asked about a dolly in the back in a dolly holder but there was no dolly when I rented the truck
Daryll JacoxI was charged for the utility dolly but didn’t use it
Bo BoldonDrop off attendent was very rude! We have photos of the uhaul we used that way the attendant at drop off location can't say it was damaged
meaghan reedQuick and easy return!
Mike HertzUhaul directed me to return this trailer to 3 different locations through out the rental period. It just made it a little time consuming when I picked the 2nd one instead of the 3rd one.
Eric SchoenfeldThe pick-up and drop-off went very smoothly.
Randall CeraJust slight miscommunication between uhaul and the hardware store.
Debra OverdahlOverall good customer service.
Roy Wylieall good,i didnt fulfill my obligation till two days later that i brought the trailer back,i am sorry for that
terry frederickWhen someone comes in to rent something without a reservation, they should be told that if someone comes in with a reservation, we will have to put yours on hold until we help the man with a reservation. We waited over1/2 hour for help with a reservation.
patricia stellflueTo check out the truck before you take it. Like check all the oils in it.
Louise Fosbindervery friendly and accommodating
Steven BiccochiFast, efficient and incredibly helpful.
Zachary MottAlways great customer service at Sparta Hardware, Sparta, WI. My go to for all Uhaul rentals.
MARK FRITSCHETell the staff not to be so snappy and rudd. We were having a rough week. It was cold !! we only had a half a day help so it took us longer then we expected. One of has arthritis and a bad knee. One of us has a hernia and a static nerve that likes to kick in and asthma. Were in our 60s. We were stressed and hurting. My husband had a heart attack 2 years ago. We can't move as fast as we use too. And when we called to get more time he snapped at me. And he snapped at me 2 days later. Were renting it were paying for it why was he so much in a hurry to get it back. Were paying customers. There rudd there. I will recommend uhaul but not those guys. I will find some where else when our house is ready.
Angie BorckyMore sizes available.
Heidi WenbergThis location rented a dirty vehicle and had no problem with it, but I was charged for it when I turned the vehicle in. I was told it has crumbs in it and was charged for crumbs.
Sandra ScottThe windshield had a crack (14-16 inches) when I received the truck.
Andrew KaftanVery helpful staff.
Michael HewittMake sure that the wheels move better that appliance dolley was terrible. And it's sad to make a reservation a week in advance and lacrosse can't even have what you needed
Tom SuhrVery helpful, knowledgeable staff(Christopher, I believe).
Brad HarperExcellent customer service by employee Ellie Kowitz.
JAMES DOEMELI would like the equipment to be at the location I rented it from. I don't feel that chasing the equipment is great customer service.
Chris FreedGuys were extremely helpful in assisting with our return. Uhaul wanted us to deliver the vehicle an hour out of our way from our original drop off point. and the Sparta hardware team was helpful in assisting us redirecting our return
christian hanstedt