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Lisa Gore
Customer Reviews for Stack And Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Yes with improvements. It was not explained to us about looking at the verifying pictures. I don't think I ever received any. The truck cab was not cleaned out throughly and the windshield was peppered with bugs. It was not quite a quart low on oil and during the trip I had to add a quart. I think my concern is with u-haul in general that they rely so much on technology to do the work of customer service.
Adam Wolfgangleft mirror was completely broken. it was dangerous to drive this uhaul. I got charged 20 dollars for gas even though I filled the tank to what it was when I received the vehicle.
Taylor CravottaNothing at all. Everyone was so helpful the minute I walked in. Were very thorough going over the contract and the vehicle. I would definitely rent there again.
Gina BrownLocations and customer service was amazing . Professional and good communication. Only problem we had was that the engine had problems starting multiple times. Appears to be a weak battery. Return agent agreed that there is an issue and should not have been rented as it was. So glad we did not get stranded somewhere. Equipment was clean, but engine was not maintained.
James E BoguckiMy truck shutoff twice as I was returning it. This led me to not refuel it and sweep out the back. I panicked and just drove it to the U-Haul building. Frustrating that I got penalized for not refueling but otherwise it was great.
James Finneganeverything was great except there was food and trash all over the cab seats and floor. Not just a random french fry, but chunks of food all over the place and the glove box was full of empty drink cans and more trash With that said, the folks working there were very friendly and helpful, especially getting the trailor hooked up and my car secured, and the truck and trailor were exactly what I expected
Jon BeckmanThe location did not have AC and while there was a lot of staff only one person was working the line .
Jasmine MilesHusband was in and out quickly; arrived 10-15 mins before reservation time and truck was available. He commented that the workers were very nice. We received quite a bit of confirmation emails, including what we think is the "final" one with the correct charge (first receipt indicated 50 miles and we knew we didn't drive 50 miles, so we appreciated the corrected receipt; maybe the first one was an estimate since we returned the truck after the 3pm closing time Sat. 3/16). This was our first ever rental moving truck experience and it went well, so we will be back if we need to rent a vehicle for moving items again.
Steve MumawVery friendly staff and willing to help. Also instructions were very clear and easy to understand.
Ana KirchbergerLove this location fast friendly and professional
JAMAL D JAMESI spoke with the agent twice, first to confirm their closing time and a second time to let him know the truck I was dropping off had an extremely weak battery. The agent was polite and extremely helpful, and he met me in the parking lot to take custody of the vehicle. He was a great person.
Michael BizzellThis was the 5th U-Haul store we tried to rent a motorcycle trailer from. It was at a inconvenient location I would not have chosen. The first 4 were simply incompetent. One had nobody available and would not return calls or texts. the second one the owner had what I needed but could not figure out how to reserve it for me and suggested I reserve it online from home. I couldn't get the web site to work for me either. The third store I called and spoke to the owner. He suggested I speak with a specific employee who could handle my needs. When I arrived, the doors were locked and nobody was available. The 4th store didn't have one but claimed to process the paper work so I could pick it up from the closest store that did have one and return it to him. That store never had anybody available and had a sign on the door that read " WARNING: We don't shoot warning shots!". U-Haul contacted me via email and changed the pickup and drop off site and a different trailer than I had requested. This entire experience was extremely frustrating and inconvenient. U-Haul does not seem to have it's act together. Its a real shame. They have stores everywhere, but you can't access them. I am not sure what the alternative is but will consider looking for one the next time I need to rent something.
JAMES GARBEREasy breezy rental...truck in good shape...Service wonderful
GABRIEL MORENOEverything was great and great commutation!!!
Tami and Joe MessinaGreat and efficient service
Deborah WilliamsI would recommend the trucks get updated to include an USB charger for phones that do not require a cigarette outlet extension.
Lourdes Carasas LiranzoExcellent customer service, very efficient and effective.
Lorena SarmientoGreat staff, professional.
James HillGreat service
srinivas reddy kesireddyExcellent service as expected. Very professional and courteous team! Thank you for your services! 👍
Joseph MurrillGreat customer service and great prices
Asley LopazThe staff were very helpful and friendly.
Hipolito GonzalezJenny was a delight to work with. Very knowledgeable about the product and explained the after hours return procedures.
John MontaldoI had to change my return time multiple times, the staff was helpful and supportive in helping me to do so.
Kristen BanaszakThanks and God bless you
William OrdonezSuperior customer service. They are very helpful and knowledgeable.
Wesley Chapel SDA ChurchExcellent service
Mike DwyerEverything was great. The people were very nice and knowledgeable. However, the bed of the uhaul was very nasty and muddy with footprints everywhere. I attempted to hose it out but had to get the power washer to cut through the dirt. It looked as if the previous user may have hauled garbage because there was a garbage smell as well.
Russell ToddThe trailer did have a lot of dirt and a couple clumps of dust and debris in it other than that good sturdy trailer and great staff
Sam LauRear tire was leaking air.
Donald HicksI told them the address I was moving items too.A u-haul rental and storage was wright across the street.Had to take truck 17 miles away to return.Passed three other u-haul truck rentals.Not happy since you pay for miles.
Jim GlassEverything was good
Pierre OrraoThe people who served us were super friendly.
Cesar Augusto PaubliniOverall a very pleasant experience. Very knowledgeable and helpful. Would recommend to anyone needing a rental.
MICHAEL EHRATGreat seamless experience!
La Von MadisonSad to see they gave me a truck with a broken front tire. There was a large “front tire low on air” indicator on dash when they drove the truck to me. I drove off and immediately felt the car pulling. I found that the front right tire has a large bulge in it. I drove it back and they gave me another truck. This Uhaul needs to do a better job in inspecting trucks. If I was driving that in the highway and the tire blew out, I could have been seriously injured
jeff tillmanVery nice and easy return
David ButlerGreat job
LESLIE BUSIGO SOSAAlways have good service when I rent trailers from this location just great experience and employees
brian grovesThank you for a great experience! There is nothing to improve for the next customer. We have used your U-Haul company a number of times and your service is outstanding. Thank you again.
Rodney WardVery polite and helpful staff.
Shibu PhilipsGreat customer service
Sebastian GodoyCheck outside door looks had a very hard time opening the door on the drivers side also maybe not have people smoke in the trucks the smelled horrible from the cigarettes otherwise no problems with the truck. And the lady was very very nice, great customer service skills. Much appreciated
yolanda parntherIt was very easy to change equipment for a 5x8 to 6x12.
Sidney JohnsonSeemed to take longer than expected. Takes at least 15-20 minutes before you can hook up to your rental. The staff was friendly and helpful but too much paperwork etc. I have rented from U-Haul before so they had all my information but still had to collect every piece of information from scratch.
William Timmerthe truck got the job done for us.There was plastic wrap on the right side smaller rear view mirror that blocked your view some but it was doable. The seatbelt light keep dinging but only when there wasn't a passenger. Overall the people and the truck were fine. Thank you for your help
Edward BerrothThe staff were so helpful with the questions and changes in my reservation, they set a standard on how to treat customers!
Richard SchriederFix your app. It wasted sooo much of my time
Donald WilcoxThe staff inside was fantastic, very professional, fun and pleasant.
Rudy PiljaGreat experience with the staff . Great customer service , friendly and very respectable.. this is my go to place for any truck rental. Thank you guys for the great experience.
Raymond McAnuffNice staff, excellent service
Vijay MiriyalaEasy pick up of the truck and the staff was very helpful.
George LancosStaff is great and it was easy to get in and out.
Tia AllenI have rented from this location multiple times. The staff is very friendly and explain everything.
Cynthia LarsonExcellent service, fast! Truck in great condition! Thank you!
william seely