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Lorne W
Customer Reviews for Osprey Storage Hwy 47
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They assisted me with some issues around extending my rental. Appreciate the service!
Joshua AMake sure the tires aren't about to blow out on the trailer hitched to the truck carrying your customers car
Brandy WThey were closed when should be open the app wouldn't read was there when was rude people
CHRIS LLady was very nice and helped me fond a uhaul in grants
Regina SVery friendly folks
Patrick AGreat people!
Jeremy OVery professional and friendly staff.
John WOsprey was awesome to work with !!!!!! Extremely informative and so so nice !!!! Went beyond expectations!!!!!!! They have my business anytime !!!!!!!
Alfonso JVery professional, friendly and helpful
Rudy SProfessional, courteous an example for others to learn from, thank you!
Rick MIt sucked because everything was thru computer and then so very high next time will go through a cheaper route and I didn't even get a dolly nothing not even some money back that I paid for it
Caleb PExelentes servisce
Alma AThe process of checking in and checking out were the issue. All done without any human interaction and took way longer than it should have. You have to take pictures of everything and submit. For some people that may be okay, but the check in/out was certainly lacking in customer service. Getting access to the key in the lock-box was problematic and more difficult than it should be. This issues are the responsibility of U-Haul. Not sure I'd rent again due to the above reasons.
Brenda HI called to check on the trailer since I dropped it off before open hours. The person I spoke to was very nice and wasn’t annoyed with my call. They had gotten the trailer checked in and squared away.
Danielle GMario,was very friendly, helpful,good spirits knowledge wonderful customer service I would definitely rent again from Mario thank you Mario
Paula RVery friendly people. Quick and easy for the rental process.
Tammie GThe staff was very friendly and efficient.However I used the mobile check in to save time and the feature did not work. It was mentioned the GPS system doesn’t pick up the rental location well. Maybe something can be done. Then when I was at the home improvement store the truck took three tries to turn on. I was afraid to turn off the truck at my home so I left it on while I unloaded my stuff.
Jesse BNot charge for an extra day when it was returned on the return day, just 3 hours late. I think it's just robbery doing that.
Aaron CThe person who helped me at the location was extremely rude and tried to charge me extra for things.
Brittny Hgreat customer service. very helpful with booking and payment. would definitely rent from Osprey Storage again.
Stephen KCustomer service was excellent
Kirk CQuick & courteous staff
Eloise DExtremely friendpy. Very helpful and nice.
Joseph MThe people here are very nice and the communication is great! Thank you for an excellent experience. I won’t hesitate to rent again from this location. Matt
matthew sElenor was very helpful
Gerome ABest customer service!
David CGreat location!
Jennifer GVery nice and helpful people. Would definitely use again.
Kim CAwesome people great conversations
Gary Sgreat employees
Fernando TVery helpful and responsive. We had an issue with our first truck and management ensured we received a new truck immediately. Will use again.
Steven BThe location was 40 miles away from where I made my reservation which caused a lot of problems and delays. UHaul didn’t do anything to compensate for it.
Erik GEverything was just fine. Thank you.
Thelma DThere was confusion on drop-off point as there were 2 locations on hwy 47 and we followed the email sent to us.
WANDA LVery friendly young lady helped us out.
Thomas WNothing, very nice and friendly young lady.
Thomas WVery helpful and courteous staff.
Regina DQuick and easy transaction.
Robert SWorst experience ever
amber mInitially I was not able to drop off the uhaul, but once I was able to get ahold of the staff, they were extremely friendly and helpful. Will recommend to others.
sean aCouldn't have been any easier A+++
Joe GI was improperly charged for mileage that I didn't use. I only used 16 miles and was charged for 35. I only used it to go to a few places in the city and returned it in a few hours. Also, the location I had to go to was out of my way and had no place to park.
David TClerical errors on rental location side ended up having to pay more than originally understood...did I not fully read through contract yes that's my fault but the understanding from rental individual and myself was clear and noone wants to take responsibility and make it right.
Aaron WThe folks at this location were amazing!! I won’t rent from another location if I don’t have to. They were so pleasant.
Brandi BThe service at this location is OUTSTANDING. GREAT PEOPLE.
ERIC J