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Nicole Paulat
Customer Reviews for Star Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner/operator was very friendly and personable. He provided me with excellent service and attention.
Glen BlevinsConvenient location close to the university. Trailer was ready and in great condition. Owner is friendly and had us on our way as soon as possible.
Jason HeltonI was overcharged for things I did not rent. I have already emailed Uhaul regarding this matter and have not heard back. It ended up costing me 30 or $40 more than it should have. The only reason I’m getting a good rating is because the old man that worked at the facility was a sweetheart.
corren morganStar Garage is one of the older "Mom and Pop" shops and the owner (Steven) was warm and welcoming. Getting to meet and visit with him was a highlight of the trip.
TIM HASSELBACHThis location is super janky and I would not recommend going here to anyone. FYI they do not honor 24/7 reservations and will forcibly reschedule your pickup to be within their office hours. The truck was super dirty and had much more damage than their "before" pictures showed in the check in process.
JON TURNEYThe gentleman was exceptionally polite. However, he is a hoarder and the office was piled high with garbage and it reeked. It’s a health hazzard. It would require several large dumpsters to throw away the trash. The truck was filled with dog hair.
Robert TurnerSteven greeted me at the door and welcomed me in. He was very nice and wanted to make sure he did a good job. He showed me the equipment and was fair about the transaction. I would rent from him again.
Chris GramsI got great customer service!! Everything scheduled went as planned!! Thank you!!
judith middleweekThe gentleman who runs this location was very kind and treated us like family. The trailer we reserved was not available, but this gentleman found us another one on the lot that would fit our needs. I would recommend this location.
Trilogy HendleyIt was self service and the man would not hand me the keys until he “verified” on his computer, which was very outdated, ran very slow and froze up. Finally after almost an hour I was very irritated and had to meet the landlord for my new place. He called U-Haul and I provided my case # in which they told him to hand me the keys.
Laura GonzalezVery helpful people!
Glenn BurtonGreat customer service!!!
Elizabeth Bernic VillarrealThe man was a very nice man he helped us alot
Michael PettyThe gentleman who received me, was so welcoming , very professional. Extremely helpful. I cannot say enough positive things about this man.
Steven LunaEverything was wonderful. Great job!
joe PIXLERThe truck itself was sluggish to drive and super slow to switch gears. Not to mention that the whole mobile app check in was horrible as I had to go inside and get the paperwork done and the uhaul website was extremely slow. The guy, Steven, was a very friendly person and who made me feel like part of the family.
Gregory FisherThe location manager was super nice! Easy access to and from location. Stephen went the extra mile to get us a transporter late in the day. Looking forward to seeing him again!
enrique rodregezEveryone was very helpful and I recommend both locations
Bradley DoughertyVery pleasant, polite and friendly gentleman who assisted me. Has been there for 36 years now. He was just like an old and trusted friend.
Ricardo L PerezYou did an amazing job and you treated me like family, this will be my go to place for U-Haul for now on!!!!
Austin BrownThe staff were friendly helpful and professional. Great job
Isaac GarciaOne of the sweetest people I have ever met and gave such excellent service. Will for sure use this pick up location again!!
Tatum LeeExcellent customer service.
Daisy GarciaSteven was super friendly and made sure I had all of the supplies I needed for my move as well as a clean and operational truck. I would highly recommend him to all of my family and friends
Clifford BreauxNo one was there when my husband & son dropped off the UHaul and it was not a very clean place.
kelsi CarlsonI am giving the excellent rating based on the operator's personality. He's a great guy that wants to treat people right. Honestly, it wouldn't hurt a bit if his place was cleaned up A LOT, even if it was just at the main entrance of the building, but the gentleman was very easy going and obviously wants and needs the business. I'd be happy to come back to him.
Matthew DolleThis is the only location I rent from. Great service.
MATTHEW VerityThe gentleman was prompt and quicky turned in the truck online. Please to do business with this small self storage location.
Robert UrrutiaYour rental agent, Steven, went above and beyond to make sure everything we needed was supplied, the equipment was in perfect condition, and that we had all the information we needed to use the equipment. He was amazing! So grateful for all his help! Such a great experience!
kATRINA SmithNothing I can add. The gentleman who checked me in was very helpful.
Craig Carrillo-PerkinsGentlemen working was excellent. People needs to give him a break.
Gabriel OrtegonGreat service
theodore smithIstvan was an amazing help to my wife and I getting an U-Haul. I could not recommend him highly enough. He was very kind and accommodating.
Chase WatsonThe only uhaul place i'll go in town! nicest man ever and the process was so easy!
Ashleigh ClarkNicest man ever!! I will only go to this u-haul location from now on!
Ashleigh ClarkSteven was terrific. He was so helpful throughout the entire process. I would definitely recommend him to anyone looking to rent a U-Haul. I will be renting another in a couple months and will be returning to Star Garage to do so. His dogs are also great, and so sweet. Thank you Steven!!
Kristopher HarrisonNothing. Steven was super sweet and I would go drop by and see him and his dogs. He is truly a gem.
Dana HarperIt was great service
aeshia malloryGreat customer service. Thank you..
Israel MarquezTo be able to get equipment from the dealer we requested. With that said this was the kindest most professional Owner we ever met
Diana PaszkowskiThe gentleman that runs this location was kind and friendly. Very welcoming and made me feel at home. 5 STARS all across the board in my opinion.
Kyle AmosWe were made very welcome and appreciate this U-Haul provider. If we have a need for your services again in the future, we will gladly use this location again
Benito LugoOwner is a wonderful, friendly man. Equipment was spotless.
Thomas MosleyGood service
Danny BautistaThe dealer was very polite and very easy to work with. I enjoyed working with Starr garage. A friend for life. Scott Mullins
Scott MullinsThe gentleman who owns the place was so nice and very personal. I enjoyed the conversation and personal attention. I highly recommend this place if you want service with a smile. Such a genuine man and dedicated to his business for over 36 years.
terry mauphinSteve, the owner was very helpful, explained the operation of the big truck to me and made sure I knew how to operate it and was comfortable with it. Fascinating man who immigrated to the USA from Hungary and speaks 5 languages fluently. Great person and businessman.
Clifford StewartThe owner is a very nice man and was very helpful.
Michelle AlvarezOwner was very friendly. Very nice and helpfully. I wasn’t sure which hitch to buy so I called the facility and talked to the owner and he told me what I needed to buy. Great help!! His dogs were also very friendly. Will return here.
Tony GarciaGreat customer service! The friendliest and most helpful uhaul location I have ever rented from! This locations owner went above and beyond with his customer service! He was kind, extremely helpful and very understanding! I could not have asked for a better experience. No location I don’t think in my opinion can top this small location. I will be looking forward to booking with this man and will recommend him to any person who is moving! Thank you sir for your military service, kindness, and understanding!
fabian perezAmazing experience, the owner is super helpful and knowledgeable. Clean and reliable truck. Best U-Haul rental experience! Thank you!
James CoatesGot charged for 3 days and I returned on 2
MATTHEW Verity