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JOHN M
Customer Reviews for Steves General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Steve runs a perfect U-Haul rental service. I could not ask for anything more. He was communicative, timely, accommodating and the equipment was provided in a clean and ready manner. His location is a little further from my home than others but I will always go here when I need a truck or van because of the service provided!
Stephen BReserved a trailer, but trailer was not returned so had to rent a small truck. Worked great but cost $60 more than the trailer.
William BThe location was great ut the online reservation system was bad. No confirmation of reservation was on the day before as promised.
Steve MThe store owner (Steve) is extremely rude. I did not receive any paperwork when I rented the vehicle. It appeared as though Steve has no idea what he is doing. He does not seem interested in providing good customer service. The vehicle leaked rain inside the cargo area. Extremely dissatisfied with the overall experience. I will avoid this location like the plague in the future.
Michael TCould not gas up as out of fuel. Out of way location.
robert PThey felt my pain when I arrived to find no truck.
Louis RSteve is always nice and very helpful
Rebecca MHAS WHAT YOU NEED
JOSH DVERY QUICK and easy rental.
peter sGood job!!!
william mIt is an old gas station and a bit crowded getting equipment in. But this is second time I have used, people super friendly and helpful
Gregory FI've rented three trucks at Steve's General Store recently and my experience with Steve has been that he is a great guy. He's friendly, organized and provides excellent service despite the fact that in all two (possibly three) cases I've made changes to my reservation. IN fact on my most recent reservation I changed the drop-off location four times. Quite a contrast to my experience calling the national number and also in contrast to some other U-Haul experiences. Overall though, I highly recommend Steve's for all your U-Haul. My only sadness is that in moving to Brunswick, I won't have any more opportunities to rent trucks from him!
Robert FWorking with Steve was a real pleasure.
john jGreat customer service. very polite and nice. I recommend
HAYLEE CAll went well but I was charged for an extra day due to no notice given to changed drop off location that an extra half hour was given to me because of U-Haul changing my drop off location! Extra miles were noted but not additional drop off time. I was given credit for this overcharge after calling U-Haul Maine and explaining the oversight.
John SVery efficient.
Jud KSteve was so helpful, I cannot thank him enough for his customer service!
Marie HThis best place I’ve ever worked with! He even came out and helped us! So friendly, calm, helpful, no wait, just wonderful overall experience!!!!!
LaurieAnne MGreat service vehicle ran great and had all equipment I asked for. Thanks Steve
hartley mGreat experience!
steven vFix your truck. It leaks when it rains. The truck was very dirty.
Douglas aDealer name and address not included in current GPS listings. Street address came up as "not valid" on GPS search. My GPS is made by Garmin and the maps/downloads are very current.
jackie m1. The couple at Steve's was wonderful. However, he was a bit slow due to having a new phone. Luckily the person who was driving the U-Haul helped him figure out how to take the photo of her license. I assume he will get better at it, but that was a bit discouraging. 2. The truck is in need of some maintenance. It vibrated easily, and had a loud buzz amongst other things. The driver commented that she was a bit concerned with the sounds that it made, (She used to drive a shorter school bus, and knows vehicles pretty well), but it did get her to the destination safely. 3. When she first got into it it only had 1/2 a tank of gas. I had always been taught that U-Haul expected 3/4 tank of gas. We put $120 worth of gas into it to. It had the 3/4 tank when we dropped it off.
Kennith CThank you Steve. Super helpful! See you next week!
steve mUse diesel-powered trucks, please.
james rStruggled to find whomever was in charge. When I did, he simply said, "park it over there", never leaving his seat. He did not confirm that I brought it back in the condition that I picked it up in.
james gEquipment was not there for the pick-up time requested and did not include a dolly I was still charged for.
Joy AThe drop off location was perfect in every way
Dennis BSteve was helpful, straightforward, knowledgeable, and accessible.
Richard THappy Customer.
Dave M15 more packing blankets lol
chad pReally helpful and nice people!
Elizabeth MAwesome service from Steve!! They were very helpful and easy to work with!!
Chris PExcellent customer service at Steves
Brenda PThey were very understanding when my payment didn't go through and still were able to get us a truck. Thanks.
Gilbert CGreat guy renting uhauls out. Nice store. Very helpful.
david fSteve was great. He made sure everything was as stated in the contract. He represents the best in customer service. I highly recommend him.
Gary AGreat service
steven gSteve was so friendly and pleasant.
JEFFREY LThe customer service at Steve's it 2nd to none....
mark pChecked in the day before but they had no record of doing just that. Had to do it all over again when arriving
Rick TMake sure the compartment is broom swept & that the door slides up & down easily
Delmarie CEverything was good, no complaints.
NORMAN WEasy peasy
ROBERT BTruck cab smelled like beer! Very unfriendly staff @ the store….wouldn’t recommend to anyone!
walter M