Customer Reviews for Best 4 Less
(U-Haul Neighborhood Dealer)

Rating:

1.0

I doubt I will use uhaul again after this experience

Rating:

3.0

Elongated pickup process

Rating:

1.0

This was the worst u-haul experience I've ever had. The app works terribly. I kept getting "internal errors" and it took forever to load anytime I clicked a button. It didn't make things easier when the convenience store guy had no way to help me. It took 3 times longer to pick up AND return than it should have. I almost walked away from the reservation. I will not be using this app again.

Rating:

1.0

Uhaul messed up my reservation and sent me to the wrong location where I ended up dealing a complete jerk and that set us back about 3 hours and we ended up having to drive through what felt like a hurricane and we could have easily have lost our lives driving in that condition and weather. Negative stars from me.

Rating:

2.0

The person working the building did not know how to check in the U-Haul, so they called somebody. They then told me to just use the mobile app to check in. The inside of the building smells like cigarette smoke because there's some kind of gaming area in the back and there were multiple people smoking in the building. I had to hold my breath while I was inside the building, and my wife commented that I smell like cigarettes after I got back in the car.

Rating:

1.0

This location should not be a drop-off location. Very disturbing part of town and felt incredibly uncomfortable. People asking for money, someone taking their clothes off, etc. Apparently, it's a U-Haul dealership however it's a convenience store.

Rating:

1.0

Avoid this place like the plague. The guy working the counter seemed to not have any knowledge of Uhaul or how to work one. Taking the truck in during business hours I have never had to check in Uhauls or find a place to park them as the worker should know how to do all of that. This guy made me park in the spot he desired, didn't know how to take off the tow trailer so I had to do that for him too, then he made me do mobile check out taking all the pictures and submitting it cause he didn't know how to. If you are going to be Uhaul certified at least put someone with a lick of knowledge behind the counter.

Rating:

3.0

I did not receive an email telling me to use a different location and there was no way to “chock” the trailer wheel and it kept wanting to roll down the lot. I finally hooked it back up until I found a large rock to chock the wheel.

Rating:

1.0

The guy who works at the store was very rude and unprofessional. He actually throw the key the date I pick it up, I was asking how I can do with the app because was my 1st time and he didn’t even make an eyes contact with me. Very rude!

Rating:

1.0

1. provide notification if the location of the u-haul changes 2. please provide the requested furniture moving items. i didn’t have pads a furniture dolly or anything requested, which caused me to strain myself or in the move, move more slowly, and upset my new neighbors. 3. make it clear where key access is. i had to call multiple people to figure it out and the person who ultimately gave my key told me he didn’t have it at first which was very confusing. 4. fixx your tech. my photos didn’t upload , the app was slow, didn’t work, and didn’t provide the services i needed