We went to drop off the truck 30 minutes before it was due and they weren't going to accept the truck because it was early. People working but no one wanted to help us. They wanted to charge us a $20 early fee. We were supposed to have credit because the tank had been siphoned before pickup and the pickup location made no note of this in contract. Drop off location said they would waive the early fee for the gas fee. Because we were given the wrong amount of blankets we had trouble checking in. Now I have to call and speak to the pickup location to try and get gas credit and credit for the blankets we did not receive.
Kathy M
Customer Reviews for Stor All of Elko
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The management and staff were very helpful, friendly and professional.
anthony sthe young lady at u-haul in Battle Mtn. NV was really nice. helpful, even with a major power outage in the area due to Tornado storms in the area and 4 " to 5" of rain wind and snow. Thankyou U-Haul for making our rental outstanding with GMC truck. What a great haul truck. Jim Mac
JAMES MGreat customer service!
Ryan BVery friendly customer service.
tYLER RI wouldn't recommend uhaul to anyone as in St. George Utah the manager loaded my car onto the trailer and tied it down. In Elko they make you completely untie and unload yourself. They say that they can't even help me guide it off due to insurance issues. They were taking the trailer out of service it was so bad. What if this would have been a lady, and she couldn't have done the work herself.
Dennis PHorrible customer service front office lady needs to be fired immediately. Super unprofessional, very rude, unhelpful and has no desire to make the process easier for the customer. She used foul language and used inappropriate name calling to her customers. Very unwelcoming and toxic environment for everyone at this U-Hual facility. It was disgusting and should never be allowed at any business. Nothing will be done because it's such a small town and small facility which is sad but I hope nobody has to encounter our experience ever.
Mitchyll BThe truck that I was given was clean and did everything I needed it to do, on my way back to the stor all facility, The truck had a check engine light come on, the engine shut off, luckily I was not far from my new address and was able to pull off the road without any issues. After turning the ignition off and taking the key out, I was able to put the key back and the truck fired up, I made it all the way back to the stor all facility with no issues, The check engine light did come back on but, the truck did not shut off. The after hours drop off was a huge pain and even with following all instructions on the app, I was still left with no clue on where to drop off the key to the truck. There was an orange box next to the front door of the facility and that is where I decided to put the key. This is the last time I will rent a truck on a weekend due to how extremely frustrating the after hours returns are. I DO NOT blame the stor all facility for any of these issues. The employees at that facility are A+ and I have nothing but good things to say about them. Even with the system being down, they still found a way to get me a rental truck so I could move. I DO blame the uhaul system and app for all of the issues I was having with the after hours return service. I am unsure what the engine issue was with the truck, truck had plenty of fuel to and from this location, I ended up putting in more fuel than I had to, and used a few more miles than I initially figured, I was charged for the extra miles and did not have an issue paying for what I used. All in all, I would recommend the stor all facility to anyone looking for equipment rentals and storage, I would avoid getting equipment unless you plan to return within business hours, just so you don't have to deal with the system issues I was having to deal with.
daniel lExcellent service!
Todd SCharged me an extra day because I was late but rushed me to return it before 4:00 pm even though I was paid for until the following morning.
Lewis CDue to an emergency health problem we did not keep the truck for the full length of the contract, we only had it for a day and a half. It would have been nice if Uhaul would have refunded a portion of our contract because of this situation .
Cathy SCharged me for after hours. Drop off when it was checked in at 906 Monday morning. Dirty deals do not use if you don't have to.
Dane AGet better service on your lot. Other than that, no issues. Very good service.
Mark BI could not return my rental online. I had to call in the return via the customer service line.
joan wStaff was amazing and very helpful. :)
Josh LImprove? How do you improve on perfection? The Elko ladies are wonderful and very efficient. Truly a pleasure to deal with.
Richard CThank you. Very. Nice experience
Manuel AThank you!!! Due to another reservation for the same truck, we had a set time to have the truck back (68.5 hours instead of 72) and it worked perfectly!! Thank you so much for working with us on it.
Lisa CStaff members very friendly and helpful. Thank you
Russell MNothing the lady’s that helped me out getting me down the road where awesome totally would recommend these folks to anybody needed in a U-Haul rental
Dusty HThe only issue was with the return, after hours. The website kept resetting after each photo upload and wouldn't let me progress. When I switched to the Ap it said I had nothing to return. I called Uhaul for assistance and the operator said the car hauler had already been checked in. Just a bit confusing.
jairus dContinue the service I have received. I feel like #1 when I rent from this location!
RONALD DAbsolutely, this is why I am a continually return customer
RONALD DI didn't get a paper contract so I could check the unit's out. Started out with 3/4 of a tank of gas, contract said it was full. Drove to my storage to load up my stuff and drove to my new house then back to the drop off location, I still get charged for going over my allowed millage. filled up the van on the way to drop it off and got charged because the needle wasn't exactly on the full line. I have two more trips to make, I WILL NOT USE UHAUL AGAIN!! The lady at the desk where I turned it in pretty much said to bad for the problem.
Kevin HGreat customer service, best yet
Kyle LStor all has always been a good location to do business with. Drop off was really easy and quick. Keep up the good work.
Zach SOverall the equipment and everything was excellent, the cost was very low for having such a big sized truck!
Ricky RDrop off was easy and all employees were helpful and friendly.
Karen BI got there at after hours but I’ve used them before and I’m never disappointed.
SHANICE REasy check in and out. Courtesy staff.
vickie nThe lady I worked with at the front desk was amazingly kind
MIKAYLA MNothing. If all your employees were as good as this group of people. I don't believe you could make it any better. Best experience I've ever had with uhaul. You should let these folks train the rest.
Ken ZStaff was very helpful
Glenn RFANTASTIC service location! Really excellent service and staff.
Julie CIt takes a while to return the service equipment. It freezes at times.
brittany jNothing. Great place to rent from.
Joshua MHands free drop off no review
Trisha MThey were very helpful, and amazing to work with. Saved us in a real pinch by getting a Uhaul fast. Will definitely rent from them again!
Kevin KThe truck got 4 miles per gallon. I complained waiting for a refund on the gas. WENT 16 miles and had to replace 4.2 gallons. Complained and they told me nothing could be done LAME
Donna AAfter previous bad experiences with U Haul, I was please to find the staff at this location to be friendly, professional, well-organized, and helpful.
Andrew CGregory is such an amazing asset! Great customer service in making you feel like you’re important in your moving experience! Would definitely recommend to anyone!
Rafael LI put the parasol (protector of sun) in that back of the driver seat...everything was good...the app is excellent thanks
Leonardo CI'm disabled from osteoarthritis. I couldn't open the back to take the photo. I had people helping me yesterday and when I returned it, they had all gone home. One thing I'd like to ask UHAUL to do is add running boards to all the trucks or at least to a couple of them at each location for people like myself. I somehow managed to get up the first time but it was a huge effort. When I got home I got my handicap step to use on the return trip and that way I was able to lift it up into the cab so I could use it to step down. Also I had a hard time adjusting the mirrors. The man I hired yesterday had a hard time too. And I had no idea how to unlock the passenger door without squishing myself in the cab and leaning over. I was very pleased with myself that I'm going to be 69 at the end of the month and I remembered how to drive a vehicle without all the bells and whistles of today. I wonder how many drivers under 30 have ever seen a roll up window! Truck ran fine. Gas guzzler but fine.
Barbara Cthe truck was dirty when i got it and not well maintained. The entire process to get the truck took me over an hour and multiple trips back to the location. The pad lock that i had to open to get the key to the truck was so old and rusty and huge that i couldn't even open it, luckily i had hired movers and they came to help me open the lock. The customer service here locally was horrible and no help and when i called the 1-800 number they hung up on me. Very unprofessional.
Hope SNone
JOSHUA MSuper nice, and knowledgeable, very helpful. Great people on both ends of journey
thomas lThe staff at Storall Uhaul is always very helpful. We love doing business there!
Cynthia AEven if you submit a clean unit, before the deadline, and within business hours, they sock it to you for an after hours fee. Will turn in my next unit elsewhere or just borrow a free trailer on my next run. Too bad.
Stephanie SVery satisfied. Excellent customer service. Clear on explaining. Helpful and friendly.
Stephanie FVery friendly, very helpful, they did everything to make it easy to pick up.
Anthony BVery polite and helpful. Good people.
kenneth dThey went above and beyond for us. Everyone there was so helpful and nice. I have not seen customer service like that at a u-haul rental in a long time. They made the move a dream.
jaqulynn cSame as above
David N