Customer Reviews for StorSafe Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of StorSafe Storage
The drivers window would not roll back up after we rolled it down. We were in a hurry so we did not go back to the office to tell them. Later I called the number to let them know about it. I spoke with someone who said they weren't at that location but would let the company know.
The customer service was excellent, she went above and beyond to help us. The location was very nice, clean and organized in their check in process. I would definitely recommend to others.
Traveled past several other U-Haul locations closer to home because this was the only one with the ten foot truck I needed. Could use more small trucks in this area south of Tampa.
everyone was very friendly and helpful
Have cruise control on the trucks.
nothing good service and friendly staff
Excellent!!!! Thanks Chris
nothing to do with this rental, but I wish I had a chance to comment on my previous rental (res #84339463) as that was an absolutely horrendous experience. I would score the above as poor, no, and no to the three questions above. rented equipment was not road safe.
EXCELLENT SERVICE AND GREAT CREW TO RENT TRUCKS,TRAILERS,AND STORAGE UNITS FROM.
Pick up was very smooth and experienced staff had us on our way in no time.
Very pleasant experience. The young lady who was working was very pleasant and knowledgeable. In and out quickly.
Great location very convenient, professional and friendly service... please add this location to the search under zip code 33579 as I could not locate it when i did that and it should be in a 5 mile radius of that zip search... can only locate underzip search for 33534.. which, if you've been to zip 33534, there is basically nothing there. 33579/33569 are more populated zips where people move to more often than 33534, the 2 zips border each other.
This site told me I dd not have a reservation and that it was probably moved - I then showed he email received by u Haul as he correct lotion nd he omitted oh it jut popped on my screen
Also when you see th online booking it does not I've ou an option to decline insurance coverage ths was also on my bill which and could only be changed locally and was verified it old not be declined on line. This is very deceptive as most utoswould not even know
I have she'd your company frequently over the years nd ave found this last pickup in Florida as a very poor experence
You need to check the brakes on the trailer. On a couple of occasions I had to brake hard and it seemed like the only brakes that worked were my truck brakes.
Service was excellent. Th
Excellent, informative and friendly.
Chris was very nice and accommodating.
StorSafe is a great facility, and very professional! I selected this facility specifically for my rental. However, your online system assigned a pickup location different (and further away) from the one I selected, and I was not informed of this error until the day before my rental, so I had to call both locations and customer service to correct the situation and arrange a pickup at my preferred location.
I was very frustrated with move in day. Should have 24/7 first day but 7pm locked out with 1/3 of truck to unload. I had reach the office 3 times before got a working code to finish the move.
Excellent Staff. Amazing people to work with and very accommodating. Facility was always very neat and clean.
This has been the BEST storage experience I have ever had! EXCELLENT staff Becky Chris who went above and beyond. So grateful!
Staff was excellent. Very helpful.
friendly and helpful staff, thanks for all the help
WONDERFUL FACILITY! BECKY WAS TOTALLY AWESOME!!!! CHRIS WAS ANOTHER WONDERFUL STAFF MEMBER.
Loved it to store our RV which we sold. We would have switched to an outside uncovered spot for our utility trailer, however price was not competative with other local units 30 dollars a month.
Superb assistance by the staff. Use of facility was temporary and despite the short duration all processing and support was most professional.
Very help full staff Becky made the experience pleasant and fast.
Staff was great- always helpful.
Very helpful staff and the cleanest storage unit I have ever seen !!!
Staff was the best,with all the help thy gave me.
The place was very clean and the staff were wonderful and helpful.
This has been one of the best storage facilities I`ve seen or used. It`s more like a storage hotel. With a very courteous and attentive staff plus a high-quality facility. Well worth it!
Nice facility, staff was very helpful.
I love this particular store, Becky and Chris in charge are the best, this is my second time using this facility and they are super friendly.
This facility was very clean and well maintained.
Becky Chris are the most wonderful friendly people I have ever dealt with in the business industry. They were so helpful and Becky always had a smile on her face every time I saw her.
Great place. I arrived at 10:30 but wasn`t offered to complete the Uhaul return papers. When I returned to the office, I was past the 11:00 am check-in and was charged an additional day of insurance.
Owner and staff very helpful,excellent service and experience.
One of the nicest, cleanest facilities we`ve used. Would definitely use them again. Very helpful staff.
We had a positive experience.
Vinny and Sharon Zerveskes
Very knowledgeable and friendly staff - pattient as well. Efficient sign-up and checkout experience as well.
The staff was really helpful and easy to deal with. I just wish they had later hours for storage access.
I`ve been using this RV storage facility off and on since 2010, about a total of 18 months combined. It a premier facility. I`ll be back in August again.
I have rented space from this facility before and have always been impressed by the excellent service and the facility itself. Thanks so much.
Very nice employees especially a lady inamed Becky
Always helpful and willing to go the extra to make sure you are a happy guest
Very helpful and friendly staff!
Price increased 50% in less than a year. Would recommend to friend for short term storage.
I have been to this location many times. The staff is always pleasant, helpful, and accommodating. Highly recommended!
Price is very high. Only used it because it was close an a emergency
I would definitively recommend this facility to anyone who is needing a storage place. I am very pleased with the cleanliness and friendliness of the staff!
I was very impressed by the facilities and the knowledgeable, friendly staff.
Our move to Florida turned horible when we got here and had no place to live thanks to a awful realtor. The first friendly person we met here was Becky. She was super helpful and nice. Thanks
the storage facility was very well maintained and clean the staff was the best.
Becky is a huge asset to your facility on Rte 41 in Apollo Beach, extremely accomodating!
The staff was very helpful during this stressful process of moving from another state. I just wish the outdoor units had lighting inside or more lighting near the units.
Could not afford the constant increase-I am paying $ 60 for covered storage. Would certainly come back if the price is matched
well maintained, but limited access to electrical outlets. Outlet next to my site was capped after selecting the site. While others have electric cords all over the ground.
Very helpful and accommodating staff
Lela and Chris were excellent and very helpful and very friendly!
Professional and helpful staff
The staff was terrific! The staff was helpful and courteous making my experience so pleasant and easy
Very GOOD People and a great facility!
Everything was excellent. The staff was friendly. It was very clean.
very friendly and professional
service was excellent and staff was very accomodating
The individual assisting me was outstanding.
Hopefully we will do business again after we get a new motorhome!
Good facility overall. Nice staff, clean facility, and safe. No issues with vandalism or theft.
It would be nice if lights can be installed in each outside storage unit.
Chris and the entire staff there are just fantastic. KUDOS to them all.
Nice facility. Great service. A little pricy for the area.
Thanks for working with me and setting aside the space I needed in advance.
I enjoyed my stay with the facility and I will use it again when I need it
Excelllent experience. Will use them again in the near future.
The service was stellar and the employees were very professional and kind.
Your assistant Lela was very helpful
service is very good thank you
I had excellent service. I would like to see the prices a bit lower for the storage units.
Nice facility, easy access. Really worked well for us.
Id diffently recommend this storage facility to everyone .Make sure ur aware of the hours there open it resulted in some difficulties but very well mantained and a clean and friendly safe environment.
The staff of Chris and Becky are awesome! I`m not a U haul fan, I respect their success, but Chris and Becky make it a place I would recommend to everyone.
Chris and Lela were very helpful with everything I needed.
Bob was extremely helpful and gave me piece of mind for choosing this facility. I look forward to being a long term customer.
Very helpful courtesy and business
Nicest, very customer driven. Mgr and his staff, we couldn`t say enough good things about them. It`s nice to do business with a Co and Staff that still believes, Customer Service, is most important!
I don`t think I should have to pay extra to get extend hours to access my stuff it should be open 24 hrs for anyone with a unit there I`ve never done that before with other storage companies
Rented covered storage for RV. Becky was extremely helpful. This is my 4th season in this facility and I highly recomment it.
I was very impressed with the professionalism and customer service.
The facility was always well maintained and immaculate. I was very pleased and would highly recommend it to thers.
Chris and Becky are the Best because of there great customer service skills and hospitality.
I am a return customer and appreciate the great of service. There are units much closer to my home, but I choose to use the Gibsonton facility based mainly on the staff and great customer service.
MANAGER CHRIS PUGH WAS VERY HELPFUL AND COURTEOUS. I WILL DEFINITELY RECOMMEND THIS STORAGE FACILITY TO OTHERS.
I think my rating tells it all
Employees wre friendly and very helpful with suggestions on fulfilling our personal needs.
Chris did an excellent job fixing a credit card mix up
Everyone I dealt with did a great job and was very helpful.
I was able to down size our unit with no problem. The staff made the transition very smooth. I feel safe going to the unit on my own, very secured.
VERY helpful staff. Thanks!
All the employees were outstanding.
Great location for our needs. Friendly staff. Easy access to our inside unit.
Some of my furniture got heat damages on them.
Please fix the RV window level access pad. It does not work, which makes you get out and use the lower access pad.
Staff very helpful great attitude
Becky helped us decide to come there from our telephone calls and once there Lela completed the job first class. Thanks Ladies- highly recommend this location.
The best place in florida to store anything.
Becky is very professional.
Chris Becky were awesome! I had the best experiences since moving to Florida. They were kind, helpful professional. Thank-you may God bless. Stanley S.
Answered in questions above - would recommend to everyone!
I was coming from out of town with my truck and need storage and Becky stayed late to make sure that I got there and was taken care of. Because of her I will be sure to do business with you again.
The service was excellent.
This was my first experience with an indoor storage unit and it was nice to load and unload the unit in the cool climate.
Friendly staff, nice facilities and helpful.
Loaner carts were necessary and limited in number and quality.
Elevators were painful closing too fast.
The staff is very friendly, professional, and helpful. I want to especially thank Becky for her help.
Rebecca was very nice and very informative. After the tour, I know this was the best choice.
Great service, great location
as a female moving, and needing access to my things for a slower move, i found the facility to be safe and clean. the manager Chris even made me laugh! Thanks Again!
Need to develop a proration policy on cancellations. Cancelling half way through the month should yield a 50% refund of rental.
The wash stand and dump station are a plus for RVer`s. PLan to be back in the fall.
Much better access than most of the storage units nearby...and better security too. Bonus. Moving carts so no carrying heavy items.
The only issue we had was the lighting within the storage unit itself. Otherwise, it has been a wonderful experience all the way around! Staff have been extremely helpful, the facility is spotless!!
Apollo Beach RV Storage is the best and the cleanest storage I have ever dealt with. Thanks, for letting me use your storage.
Very nice place. Employee was very nice and helpful.
Chris Pugh went out of his way to be helpful and accommodating. Great location, great staff!
Chris and his team was always helpful with our storage and moving needs. It was a great pleasure to have used this facility. Excellent customer service. Keep up the good work.
Office Staff is very nice and helpful. The facility does need better fencing to secure the outer perimeter.
Chris the General Manager was very helpful
The gate stuck in the wind, but the office came out and told us how to take care of the problem. They were very nice.
The service and staff are excellent
The staff is wonderful and extremely helpful!!!
Very helpful in selecting the right solution.
I was extremely pleased with how clean it was there. Also, the online billing reminders and the ability to pay online was excellent!
Becky had excellent customer service
It`s a great place and Chris and Becky have been excellent Both of them have always been very helpful. Retain these two they make your business successful.
Mike Garry. 813 967 7338
It was very pleasant and helpful !
I as shown several option and felt I was accommadated for my initial needs.
Could not have ask for a nicer facility, everyone was helpful and friendly, unit and grounds very clean and I was extremely satisfied.
Chris Pugh displayed excellent people skills. I he definitely was very helpful and open minded about my needs. I would recommend this U-Haul facility to any and ever one.
The staff was always friendly and helpful. I hope to find another facility like this one if I ever need to store my stuff again.
Management and employees at this location are awesome. They went out of their way several times to assist my mom. They were kind to her and treated her very well.
We left only because we sold our motorhome. We will keep your facility in mind should we or friends have a future need.
Staff very knowledgeable, friendly and helpful.
Chris and his staff were fantastic. I expect to be back after some travels.
Great service and facility!! Will highly recommend!!
Eddy was excellent. Both with the storage and renting of the truck. Will definitely recommend, and come back there. Thank you for a great service.
very nice facility. jerry wood
I want to thank Becky who was there for me whenever I needed help. She is a great employee and always willing to help in any situation that would come up.
The gentleman behind the counter was EXCELLENT.....
Chris was very helpful like always
Everyone I have been in contact with at the Gibsonton location has always been very helpful.
Can`t say enough about this place, clean, organized, safet, convenient, etc. Chris was fantastic to work with, great customer service ethic. Thanks! Tiffany Grint
excellent service, great experience
We think Apollo Beach RV Storage is top rate. We especially value the RV specific facilities. In fact we did recommend you to friends yesterday, in fact. Thanks for great service.
Chris Pugh was excellent and made the transaction effortless. Thanks Chris!
The GM Chris was EXCELLENT! Great guy, fantastic service.
Good experience, the paperwork took little time and the storage facility clean and convenient. Ed and Chris helpful.
Very happy with the service
Nice secure and people are helpful
They exceeded my expectations.
Nothing bad to say, it was a great place to keep my boat while I had it. Friendly staff, clean environment, nothing was ever missing from my boat. I will use this place again for sure.