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Christoper B
Customer Reviews for Storage Barns
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fix the damn self- service. It sucks. It makes you take your photos and asks the same questions multiple times. Half the time the service didn't work at all. Or, as in the past, the uhaul Strand location in Missoula doesn't even have the key in the lock box where it's supposed to be. But that location is a whole other (big) issue, due to the incompetent/unprofessional manager that was hired for some wild reason(Kayla). She shouldn't be in charge of anything more than one person and maybe a few trucks. Anything more than that she is not able to handle, as she has proven time and time again in the past.
Kale PVery friendly and honest people. Highly recommend using this location for your next uhaul needs.
Colby CVery helpfully and pleasant.
kaitlyn bYou charged me $22.17 more than the quote when the reservation was made. I thought it was locked in. I don't like hidden little fine print..that's BS.
linda wIt was closed when i arrived
Darren BDrive a 15" truck towing my car for 2,700 miles in 4 days. No issues at all.
VALENTIN VThe "self-checkout" process is a total pain. I don't like how how you are forced to download the app, involve another person to be involved as co-renter and then be called by Uhaul ot confirm, the process to set the payment is confusing in the app, etc. We wasted like 20 minutes in our car setting the app and waiting for the process, when renting the truck would have been SO easy by having a human being in a counter assisting. On top of that, the truck came with an 8th of the gas tank and I have to make calls to complain about this. Not a nice experience at all!
Chris MNo one inspected the truck for damage or gave any instructions what so ever. The windshield was filthy and when it started to rain I could barely see until I managed to find the windshield wipers.
Linda GKami is awesome I needed this really late at night and she came through and made it simple
Troy ZA+++
Shawn LThe manager of the location was super helpful and went above and beyond to make my experience a good one.
ANDREW JThe entire online no person check in process was not easy. Nobody answered when I called the number for assistance. Waited forever for someone to call to verify my identity nobody ever called the 3rd party to verify. Finally someone that worked at the location appeared he was very helpful and friendly. But by that point 45 minutes had passed the entire situation was frustrating. I expected about $70 and was charged over $100. I requested a furniture dolly. Not available. Provided a standard dolly & moving blankets I didn’t ask for but was charged for. The standard dolly did not work for what I needed to move yet I was also charged for it & didn’t use it. The final total was not what I expected
Jennifer RThe owner is always more than friendly and willing to help!
Sofronio PI liked it but barely found a place to park rig. Lady was super nice and helpful and empathetic.
Shena LNoone was there and no directions on leaving the truck. This location was in a neighborhood I would not want to live in and i felt unsafe leavingthe truck there. Drove over 1.5 hours to drop off at this location when there was one 3min from my new house. Very frustrating
MISTY RThis is a family owned and operated business that gives excellent, personalized, and friendly service. HIGHLY recommend.
Whitney MThe manager came right out and took possession of the truck in about three minutes flat. Quick and efficient. Were all U-Haul stations this efficient, I might use your services more often, rather than your competitor.
MICHAEL CThe ppl at montana street u haul were the most amazing hosts. Very personable. Made the whole u haul experience feel like family.
Darlene MWonderful.. Very quick and very friendly.
Michael MNo personnel was working when we returned the truck, but it was very clear what to do. I’m glad there was a place open for me to park the big 26’ truck.
Frank MWe dropped off the truck after hours. This office was closed. Return was very complicated. Fortunately, I called UHaul and Ruby gave excellent help over the phone. If an office is closed, the renter should have the option to return the truck to a different nearby location in the same city. Additionally, the truck screeched when driving above 60 MPH and the air-conditioner worked poorly. We were disappointed in our UHaul experience.
JOE LI rent Uhaul trucks several times a month, and the 2nd identification is redundant and unnecessary.
Sofronio PThanks for the great customer care!
Mehrdad mNot a fan of self drop location. I was charged an additional fee even though the equipment was returned on time. There was no one there to explain the fee and I didn’t have time to wait on the phone for customer service.
Mark CThe key drop off system was more difficult than I expected. It took some time to get 'scanned in' as it wasn't accepting my location. I think it would be important to tell you ahead of time that one will need your phone since I had someone else driving the truck and almost didn't bring my phone. If I hadn't gone with him he wouldn't have been able to check it back in. Otherwise I have nothing but compliments about the Storage Barns and the lady who checked us in.
Patsy LNo improvements. Kami was so helpful & patient. She helped me immensely.
Morgan WEasiest return ever! Gentleman saw me pull up and removed the equipment, checked me in and sent me on my way! I easily added an extra day to my rental on the app with a very prompt response. Great experience and very reasonable price!
jim lVery nice people and appreciate the courtesy.
Donald SGreat customer service. Super helpful and nice. If you need to rent a trailer or truck this is where to go for sure
Kenneth PWelcoming great experience
Ashley HLocal manager at the pickup location, Cami, was very diligent, and made sure my truck rental went smoothly, despite some computer snafus with U-Haul Scheduling. She was so friendly and helpful and I appreciate her so much.
Carol CThe customer service was amazing! The owner went above and beyond to ensure we were satisfied and well informed! I would highly recommend this location!
Greg Hnice people where I picked up
william kGo 2 a different location cuz these guys report there uhaul stolen when u need it more than days requested.
Ashley BQuick and easy
Adam SVery pleasant!
Douglas FOh my goodness! Such a friendly experience! So easy and quick. I would totally recommend the Storage Barns!
Stephen RBe clear about prices and rental periods. I was unaware that I was renting for two periods and would be charged.
Jaclyn RCouldn’t find the return. No Documentation. No discount t for delays. Texted us over and over where returns were when they were on the lot.
Lisa BNothing, they were amazing. So helpful and extremely knowledgeable
Randy NAnother top-notch U-Haul location, complete with friendly and professional staff.
PHILIP DNo issues
Chris FThe 24/7 no contact pickup did not work properly, it kept telling me I didn't have a reservation even though I did, so I had to get help from an employee.
Oliver SThe truck kept getting stuck in the snow. Not uhauls fault, but still frustrating. The better went dead on me after using the hazard lights for only 30 min. When I called "roadside assistance" they told me it would be 264 dollars for them to come out and jump the truck. I got the insurance, but apparently I got the wrong one. The one I needed I was not even offered. This was a all around frustrating experience for me. I have used uhaul many times in the past it is a great company, but your rates for help are ridiculous. Fix your trucks or lower your rates for help!
Diana ZCustomer relations are friendly and professional without the corporate feel. They are real hardworking Montanans that treat you with respect. I would recommend them to anyone in need of their services.
Brian O | Overall ExperiencePromote in person pick up over signing in on the app. I did in person pick up this time with the agent/owner who works this location. She was great. Previous time I did the online pick up from the app and they were problems not with the franchise, but with the app running smoothly to do in efficient check-in.
Kathleen OGood experience
Donna MThe truck was returned on time but we were charged for miles that should have been included. Plus when we got stuck we were left to handle this on our own causing us to add miles that should have been needed.
Vickie KGas was below half full, melted chocolate in cup holder, dog toys left inside cabin from previous user and it did not come with a dolly or moving blankets that we originally asked for. Basically the base base line of service was not met.
Kurt KWe will return to this sight only. And would recommend it to anyone. We were very impressed with the service that we received. Thank you Kammi
ruth bPrompt service, and very accommodating and friendly. Answered all questions and was very professional.
Heidi HPerfect trailer for what I needed it for. Heavy duty and towed great.
Jesse DLeft my RX sunglasses in the truck - very helpful in getting them back. Thanks!
Kent MAbsolutely nothing. Perfect!
Jeff M