The mobile app for pick-up/after hours is very poor. It has a problem with device location. I experienced it twice in the same day. When I dropped off the truck, there was a person on site who said he was a "U-Haul person." He told me all I had to do was put the key in the drop box. He said that was all I needed to do. I left the site and later looked at the app to be sure I didn't need to do anything more. I realized there was a process to return the truck and it required me to return to the site, which I did (now after business hours). This is when I encountered a problem with the device location again and was not able to complete the check in. After two phone calls, the "U-Haul person" returned to the site and completed the check in manually. Not a smooth experience.
Charles T
Customer Reviews for Cornejo Properties LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was some confusion with a prior quote at a different pick up location, and the system made me change to this location. After picking it up, the other location called me to say I didn’t pay, but for some reason they also had a reservation, which was not showing for me. it must have been from my original quote.
Brad WThe equipment was modern, clean and well maintained. Instruction stickers were printed everywhere on the truck and tow dolly, plus the videos were very instructional. I was very happy with the condition of the equipment, and how it performed. The pickup process was very easy and quick. I did the on-line check-in, then called when I picked up the truck and tow dolly. The other positive that went into selecting U-Haul was their extensive network of locations! I picked up the truck two miles from the apartment drove 1,000 miles and doped the truck off at a location 1 mile from my destination.
Christopher MBoth Jeff and Adrian were awesome. Jeff helped me rearrange a rental and also called around to see if equipment was available elsewhere. Excellent customer service.
Donald HNothing. Everything was easy to use and in great shape!
David HI was told I had to go inside to pick up the keys and not given a code for the lock box but there is no inside of this location. I had to contact customer service and we were able to get the core but the lock barely worked and was very difficult to open. This process took 20 minutes of our paid for time delayed us.
Lauren E