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Thomas Barr
Customer Reviews for Storage at Summerlin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service, great equipment! 5 stars!
RANDY LEE RICEThe workers that helped me were very nice and helpful
Justin LisI reserved a cargo van but it was not available so I had to settle for a 10 ft truck which I am sure used more gas. I was not happy but I got the job done.
Jana JohnsonI have been going to this location for a few years , and every time I needed to rent a truck the staff was always helpful and expedient in getting the truck ready.
Donald CelsoExcellent customer service.
Paul PrinceBoth ladies (when we picked up and when we returned) were friendly and nice. Good experience
Jennifer QuevedoStaff was very friendly but the truck had a blown fuse and a reverse light out. The fuse caused the lights on the auto transporter to not work. This was not found until after we loaded the truck and returned to pick up the transporter. We then had to drive to another location to get it fixed (staff was great there) and then back to pick up the transporter. This put us 2 hours behind schedule as we were moving out of state that afternoon. Cost ending up being more than my quote as well.
Jennifer RiceThe staff were very nice but the truck had a fuse and reverse light out which was not discovered until we took the truck, loaded it and then returned for the auto transport. We ended having to drive to another location to fix this and then drive back for the transporter putting up 2 hours behind schedule as we were moving out of state that afternoon.
Jennifer RiceI’m not complaining about the van not being clean. Front windshield could’ve been cleaned but LV is conservative with water. I’m upset because my credit card was left and I returned asking for it. Was told they don’t have it. Hours later received a call they have it. Well, anyone would lock/freeze the card and then go through the process of replacing. The staff must communicate better. This situation was easy to avoid. Granted I left on the counter. I’m frustrated I was correct they had it and the employee didn’t take a minute to ask other staff.
nancy mazolWe waited for hours to get this rental. The front desk was full of angry people and the employees were still trying to eat breakfast.
matthew RothVery unfriendly on site staff. The one the phone serves better service. The gal at the desk made me feel as if I was a bother. Doesn't look like she enjoys her position.
Zulma FrancoJimenezVery pleased with the truck and the service when checking out the truck and checking it back in.
Gregory WeberMobile check in. Don’t make it so hard!
Lisa ChayraI don’t think there is anything you can improve on at this location. The staff is friendly and professional. They were helpful in assisting customers and no long wait. This is everything a customer could want or need..
Diane Miner-JamesThese ladies are the best! They know how to treat a customer. I would highly recommend this location to everyone!!! 5 stars 🌟
RANDY LEE RICEQuick and friendly service
Dennis DyerThe truck had a piece on the bottom/side and I was worried it would come loose. I was a little uncomfortable with that.
Jana JohnsonA little expensive but great customer service.
Aubrey BaskinService Manager needs extensive training and hospitality and customer service. Doesn’t greet gas and made me wait till she was done Texan, a family member, or friend on her cell phone.. other than that the other associates were pleasant, very hospitable and great to talk to you and conduct business with.
Dimick elliotWe returned our truck a day early. Even though they were closing, they still ran out and helped us immediately!
Linus LitowskyQuick and easy
Robert BassettTrailer was very clean and maintained, Customer service was out standing Definitely Recommend This Location Team of All woman :)
kristine roachEverything was great. Staff very professional. Excellent service.
dyris lumpkinFirst the questions above do not speak to my experience. The place looked great and the girl was only doing her job. The gasoline charges are ridiculous. I only traveled 20 miles and they wanted to charge me $27.00 because I did not put in gas. Gas is 3.37 a gallon. I can see charging me maybe $10.00 at the most (that is including their absurd fees on top of the gas) BUT another $17.00....wow. Oh, yeah I should point out that I budgeted for maybe 10 extra dollars for gas, but not 27, so my card was declined (yep, closed my business and strapped for cash). They would not take the cash I had to pay for it because they did not have access to the safe. Since they put me on a promissory note, they would be charging me the 27 on top of a FEE for not being able to pay it. That makes perfect sense.
Christopher BorsellinoNice staff, easy to pick up and drop off
Randall GastI love this location especially
faith reyesVery pleasant and helpful
Tammy CaadI have never rented a truck at U-Haul - everyone at the Las Vegas/Lake Mead office were so helpful. A pickup truck was recommended to reserve but when I got to U-Haul and told them my situation they recommended a Van and it was perfect! The price is incredibly reasonable and the Van was perfect. I was a little nervous driving it but I had no problems and would love to own one now. I highly recommend U-Haul and this location. Everything was seamless and I will happily recommend to anyone who needs to rent a truck or van - I did not know they offered that option. So great for me.
Jane CollinsI went in to return my truck and it was packed with folks. They took my keys right away and said have a nice day, your good. Thanks.
Jerome GardnerThis customer service was not the best. You should not be on a personal Infrint of your customers. I’m not here waiting for you to finish your personal conversation. The vehicle was not in the best working condition definitely needs to be fixed and better maintained.
james hernandezNothing. Best U-Haul rental experience I've ever had.
Edward richardsonSpend some time with customer re how truck controls/settings work in cabin
Robert MurrahThe staff at the location was fantastic! Friendly, helpful and efficient.
Michael GardineerThe agents over the phone can be more professional and not have an attitude and the they also need to communicate with each after they have spoken with me
falicia caldwellNone
LUIS OLIVAI went back-and-forth, whether or not to hire a moving company or do it myself. After doing an adequate amount of research and comparing the numbers, I moved forward with my gut. I rented a U-Haul with a trailer to tote my car, from Las Vegas to Texas, although the Truck was a little nerve-racking to drive it first, I adjusted easily. I recommend driving around your area before committing to a long trip. this will allow you to trade in the vehicle if necessary. Other than that, I highly recommend this location. They were very helpful and communicated perfectly.
Cierra BattleNothing. Everything was above satisfactory!!!!
Bryon WatkinsI don't really understand the charges but they assured me I could come after the holiday for a detailed explanation.
Derek WashingtonNothing needs improvement
Aaron GuerreroAwesome crew at that location.
Scott DelGiudiceHow was the uhaul 140$ when it’s advertised for 19$. It’s a scam
Shaylee RolonZERO.. Everybody at U-HAUL was Wonderful 😊 9
Kevin KayMake you feel welcome.
Jose GarciaNothing
Danny BreseeI received cleanest Uhaul truck ever!
Maxim MatisEvery body I was so nice and attentive🙏
Paula L Diaz VelazquezTotally satisfied.
PAULA MARSDENFive stars great service friendly well operating truck. Everybody at U-Haul in Summerlin were very friendly and helpful. Well done U-Haul.
Troy LaneOne concerned the truck that I rented the accelerator gets stuck. I almost crashed twice by running into someone thank God I didn’t hit anyone.
Michael lazarovery nice employees!
Roxana SaezThe place and the people were outstanding. The only issue, and I don't know if it can be changed for this location, is the very limited space at the entrance. I had to park several businesses down from the U-Haul because there was no room to park or even drive through the gate. It was difficult to get into and out of the business.
Nathan DeHoyosIt was a fine stay
JOBEAR DUMAS | Overall ExperienceMy unit was broken into and they called my disconnect phone and when couldn’t reach me they stopped. No attempt to email. When I went in a week after the u it had been vandalized they told me that it was my fault I was not contacted because my phone number was wrong. Their behavior was completely rude and unprofessional. When I asked when it had been broken into no one could tell me, but they did say they weren’t reporting it to police that this was my responsibility. I got a truck and moved my remaining things out that same day. Completely lacking in all aspects and not a place to ever consider trusting with your items.
Janet Moore | Overall ExperienceEverything went smoothly except for the accident in the street in front of the facility.
Dale Wilder | Overall ExperienceWorst Storage facilityI have ever used, never got a gate code so could only go in during hours the office was open, staff gave excuses every time I asked for the code. Cancelled after one month, easier to use higher price storage down the road with better staff
Jason sorrell | Overall ExperienceOnly had a few problems over many years. Dumb customers parked Uhaul trucks when returning at night that blocked gate. Maybe put up signs or paint yellow stripes. Second, something should be done about the stray cats. There are a lot of them running around and I see them every time I went to the facility. They broke into my boat and destroyed the interior.
GREGORY WILDE | Overall ExperienceThank you for your services.
JAY R SOWLES | Overall ExperienceIt was a good experience
HRUDHAY DOMMARAJU | Overall ExperienceIn the past, I have worked with a few big companies as a Continuous Improvement Manager. Here is my improvement advice to Sr. Management. 1. There should be an online payment system instead of calling on the phone for the payment. 2. Employees were not dressed well as compared to other storage. 3. Lighting is not very good. 4. There should be a restroom. I saw a few people looking for the restroom. 5. There are not many pallets. I saw only 1 pallet in my area. Once I saw a few people just waiting for the pallets.
Ansul Singh | Overall ExperienceVery happy with the staff, upkeep, and climate control of the facility.
JOSEPH MILTON BROWN | Overall ExperienceBesides prices going up unexpectedly, I have no complaints about thw service offered. It was the most reasonably priced facility in May 2021, and it's in a fairly good neighborhood and location.
Alex Holtz | Overall ExperienceThe only complaint i have is. When calling i almost never got a live person,then when i left a detail message to call me back , i got no response. I always ended up calling back until i got someone, then it was to late i got late fees added.
Regina Stephen | Overall ExperienceThe staff is very customer service oriented. They’re very professional.
lisa groft | Overall ExperienceExcellent service
Connie DeLaCruz | Overall ExperienceMade all transactions fast and friendly. People were kind and helpful.
Harold Lyons | Overall ExperienceStaff was friendly and property was clean
VINCENT CABANO | Overall ExperienceWill never deal with these asshats again!!! Especially after running my credit card AFTER I moved out without my authorization.
JAMES SLOANE | Overall ExperienceAmazing thank you all for your help
Sharon Norfleet | Overall ExperienceThe girls are great!
Heather Miller | Overall ExperienceBrandy is amazing...
KEVIN THOMAS WINTERS | Overall ExperienceHad both a storage unit and a covered RV spot. Access was convenient and staff was always friendly and accommodating. Would recommend to anyone that has storage needs.
Joseph Carelli | Overall ExperienceThis was my first time storing items. The staff was amazing. Walked me thru everything. They have great teamwork and run the whole place very efficiently. It is a very busy place! I would go to no other place in vegas to store my items, they are the best .
Vicki Agao | Overall ExperienceLove eveyone ar this Uhaul!!!
Claudia Montero | Overall ExperienceWe were customers 10 years--first Martin and now current staff. Both terrific. Thank you for all your help!
WILLIAM LADONNA ROBSON | Overall ExperienceThis staff is on it from start to finish 8/27/2020-4/8/2021 Extremely accommodating with all my needs! Everyone needs a staff like this.Way beyond 5 stars in every category!!!
RICHARD HAGOOD | Overall ExperienceThe staff went out of their way to accommodate my storage and moving needs. I highly recommend this delightful team. Denise M
Denise McGrath | Overall ExperienceGreat experience! would recommend to a friend!
micheal mikesell | Overall ExperienceI have used storage here before. I will be back. Thank you
Donna Catalfamo | Overall ExperienceIt also was well located
MALCOLM BEARE | Overall ExperienceAlthough we did not ultimately use the storage, my experience with UHaul representatives was nothing short of exemplary customer service.
Douglas Brill | ReservationThe manager or young lady was nasty and uninviting. I rented from another location.
Yvette Moore | ReservationMy belongings were in the same condition as when I first started services with you all..no water damage, no mice, no mold.. KEEP UP THE GOOD WORK GUYS..AND A SPECIAL THANKS TO BRANDY AND MARTIN..
KEISHNA L BUNN | Overall ExperienceVery nice people. Always helpful when it’s someth they control. Have used the facility twice now as well as our sons family so yes we will use them again if the need arises
THEODORE KARLETTA WILLIAMS II | Overall ExperienceI was happy with my storage unit and you have a great team support.
NORA PENA | Overall ExperienceI wasn't happy with the firing of Martin. Owner needs to understand that he had been very loyal to them. He was protecting "Their" property as well as others. That's what he was employed to do!
PLUMING PROS | Overall ExperienceMy motorhome was broken into 2 times over a 2 year period of time. This is the reason I left and moved my RV to a different storage location. I am not the only one who has had this problem.
BLAIR DIANNE CHRISTENSEN | Overall ExperienceThis is my second time doing business with this location and my in-laws have stored here as well. Staff is friendly and accommodating, facility feels safe and secure.
James Riley | Overall ExperienceNeeded 24 hour access. Rates were raised by notice in the mail. Other than that the place is very well kept good staff and good security. If you can pay their rate and deal with 6-9 access it’s great
steven krief | Overall ExperienceI recently sent in an email explaining how I've been trying to get a larger unit closer to my home every since I opened the storage. The storage is located at 1650 Crestdale Lane Las Vegas. Respond!!
CHARLENE DAVIS | Overall Experiencethe girls and carl do a great job!!!! Brandy and Cristie are the best!!!!
RAYMOND P PUHALSKI | Overall ExperienceThe staff was very friendly!
John Zarian | Overall ExperienceI went to move out of there storage and thought I had an extra day before rent was due .. they told me it was due that day but gave me an extra day to empty it and still didn’t charge me for the month
anthony RUNYON | Overall ExperienceThe entrance was often block by u haul trucks and private vehicles. One time I had to ask 3 people to move their cars to get out!
JAMES ORVILLE DART | Overall ExperienceThe storage unit we payed for and reserved online wasn`t available when we arrived which was a big inconvenience.
Privacy Request | First ImpressionsVERY friendly staff. Initially planning to rent just storage unit, but after meeting the folks decided to move our RV to this location too. Clean and well organized place.
Privacy Request | First ImpressionsThe service was excellent. Both of the staff members were very polite and helpful.
Privacy Request | First ImpressionsI wasn`t aware that the $6.95 fee was a handling fee. When I complete the form I didn`t read the fine print. I should be highlighted in red. And, the Storage Facility should offer promotions???
Privacy Request | First ImpressionsWe had the storage unit reserved, but had to cancel due to a date change for our move.
Privacy Request | First ImpressionsThe employees at Storage at Summerlin were very helpful. If they weren't aware of a policy, they asked other associates who might know the answer. They were polite and prompt.
Privacy Request | First Impressionsgood location. they don't provide locks.
Privacy Request | First Impressions