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Deven J
Customer Reviews for Storagemax Boat & RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazing location and amazing staff and equipment
Jay RYou placed a hold on my card and then charged my card, so there were two transactions on my card. You need to fix this.
Jimmie BI want to comment that the 24/7 truck share service must improve. I lost time in the morning because I didn't let myself do anything online and at moment dropping off was to slow and to much to do
Angel MThe location rep is the Best! He's knowledgeable & very helpful. Nice to do business with a Real Person with a customer service personality!! Thx!
SYLVIA MThe staff is very friendly and helpful. I would recommend this location any time.
Maria HOur experience was great!! We loved everything about it. Thanks so much for making it simple and painless!
Rachel DCustomer Service was an excellent, too.
Vilma FThe check in process was confusing and the charges weren’t clear it was hard to navigate all the pages to figure out what was happening
Taylor WThe best Uhaul experience I have ever had!
JARED DMake sure truck is in good condition before renting it out.
Tierra FKeep up the good work! Brian, thank you for all of your help. You were great to work with!
Candra MNothing
Rosalinda MThe owner is super helpful and friendly, a great experience pick-up the truck here
Robson DThe lot is very small and very crowded. The lot is not lit very well either.
Anthony EEverything was top notch. Brian Jordan was excellent to work with.
Blaine JEnsure when customers complete request online they are able to go in a pick keys up as said online skip line and grab keys. We were told to wait and informed it's no as easy as online states. However it was just that easy if we were listened to in the first place.
LUISANA KI wasn't sure where to leave the vehicle for the self drop off, so I guessed. If there was a sign with instructions, it could help do away with any potential confusion.
Bradford ESee above notes.
Erika WNothing, my experience was excellent
Ronnette WHad to go to 2 different locations because they were not open regardless of it letting me make a reservation for that time slot
Ryan F5 stars across the board!!!! Great customer service the gentleman went above and beyond!
KIM PThe office blended in with the background to where we didn't see it when we arrived. Fortunately, the manager (?) saw us leave on the camera, and called me on the phone to come on back so he could help us. Everything went smoothly after that. But when we tried to check in over the phone, Jenna decided she didn't want to stay on the phone with me to help me check in online and kept putting me on mute and eventually hung up on me.
ALICIA DKind and helpful service. Whole process could not have gone smoother!
LORI KThe man who helped me was excellent… He was very helpful… I will return because of him. Thanks for a GREAT experience.
Laura GThe representative that checked me in was fantastic and prompt. Made the whole experience smooth and easy. I would recommend people rent from that location because of him.
Kenneth TMake it more clear the items needed to verify the driver in order to pick up the vehicle thru your mobile
Jordan PNo internet connection. Took 40 minutes with no help. Finally called for support to get approval for drop off. Did not like online experience.
Bryan HStorage Max has the nicest most helpful staff of any U-HAUL store.
DEBORAH GDropped off at 11 pm. No place to park the large 26f van. Very dark, and the QR code in the sign was not working.
Mollie RThe truck was in horrible condition, the location was supposed to be open but no one was there when I tried getting assistance.
Daniel VNo improvements needed. The place was clean, the customer service was amazing. And I would definitely use this place again
Lorrell BGreat communication and service. I was treated with professionalism, honesty, clarity, and friendliness. Great experience overall.
Eduardo SBrian was super friendly, the pick up and drop off were super easy. 10/10 recommend.
Michelle TExcellent customer support
Fred KThe gentleman who runs this location is so friendly and professional. It was such a smooth easy rental process with no issues at all. The truck was clean and ran great. I will rent again from this location!
Jessica JHe was awesome! Very friendly and informative. Will definitely use this location again.
Henry GThe agent was polite, Nice and extremely awesome. He make sure I had a truck.
Deborah RSo fast and easy. The man helping there was also very friendly and knowledgeable and helpful.
EMILY SQuick and easy process from pick up to drop off.
Richard UVery reliable and very satisfied with this experience
Silvia SGreat place and management
Lucas PGet the rental location correct and do not change it!
Patty MEXCELLENT SERVICE!!
Aaliyah GThe truck floor was not cleaned prior to drive off from the property; there was a sticky sauce/substance on the floor that my movers and I cleaned up that could have ended up on boxes and furniture and customers’ shoes and houses. The newer cab was appreciated by driver and passenger. I am still thankful to U-Haul for usage of truck and reservation staff for overseeing the reservation process for customers.
Adele AUHaul customer service was HORRIBLE. My Leander, TX reservation didn’t happen because they didn’t have my truck ready on time and didn’t call me to tell me that until 10 mins before my reservation. Then I was sent to the Round Rock location which took over an hour to get to and another hour to reserve from a lock box location. When I called customer service asking if I could return the truck to the Leander location where I should’ve had my reservation in the first place they said yes absolutely. Once I got to the location I gave the man my keys and he said BYE and I was good to go. 1 entire hour later after returning the truck customer service calls me back and yells at me to return the truck to the Round Rock location after they already told me (and the front desk clerk) told me it was totally fine to drop it off at the Leander location. Piss poor customer service all the way around. I will NEVER recommend U-Haul and I am never using this company again. You’ve lost so many customers by treating them like absolute shit and screwing up reservations left and right. This company needs a huge customer service professional development training to learn how to treat people with respect and get your facts straight before yelling at paying customers and inconveniencing them.
Heather HStop switching our reservations to non uhaul locations!!! All of this could’ve been prevented had my original reservation remained the SAME! This location was of no help, truck was dirty.
ALEXIS SThe customer service was 5 star. I will definitly refer all my friends and family to Storagemax Boat & RV Storage.
Joshua PExcellent customer service
GUSTAVO MThe service was great.
Kimberly PGood spot, good access, secure, convenient, reasonable prices
Jack M | Overall Experiencethey were great!
Erin K | Overall Experienceyou guys helped me when no one else would due to my lack of certain documents. Thank you Duane!!! You are the best.🙃
Kimberly V | Overall ExperienceVery pleased with the site and the price. We may be back - just don't know when we will be returning from Colorado as our daughter is having shoulder replacement and we will be helping her.
Tom N | Overall ExperiencePolite and friendly. Very respectful
JOYCE J | Overall Experience