Customer Reviews for Store More Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Store More Self Storage
You have to go through so many to get to talk to anyone!
My wife first went to the location to buy some boxes. When she first went in to look they said they were out of almost everything and all they had were 5 large boxes and she could buy those along with 10 extra large boxes with a 10 % discount, which came out to 62 dollars. The man took almost 20 mins to cash her out and then when they went to pick up the boxes outside they said sorry they don't actually have the 5 large boxes. So she had to go back in and wait another 30 mins while the man is complaining about having to give her a refund for the five boxes. Finally after almost an hour she is able to leave. The boxes we're to too large to fit packed in our vehicles so we went back to refund them. The same lady and man were there this time and they said no they couldn't refund them, when none of them explained this to my wife the first time and it doesn't state this anywhere on the receipt and also does not state that any place in the actual store. We ended up having to leave all ten boxes at the store without getting our money back. When you can clearly see we never opened the boxes or used them once. Worst customer service I have ever experienced. Never coming back to this place ever.
This is an excellent facility in every manner. A very knowledgeable and professional staff. Security in and around the units is perfect. I am well pleased with this storage facility.
The system scheduled two storages for me and I only needed one.
Office staff was great. The storage space I ordered online was too small and they were able to get me a larger space with no issues.
Unfortunately, I had a delay in my move and therefor will not be using the storage unit yet.
We had to cancel this reservation on 11/9/13 due to a change in our moving arrangements. The management was courteous in our cancellation.
Helpful staff and great location for my needs.
They did not have my reservation in their system. They did not have the size unit I reserved. I had to get the next size up and pay more. They were very nice though.
Really love the service and I love all the safety features, but a little pricey. Kinda to be expected because there is an alarm on each unit
Staff was very knowlegeable and courteous. Orientation was thorough. Storage area was absolutely spotless. Never had that happen before with other storage facilities.
Facility was fine. Staff very helpful.
Very friendly and helpful staff. Assisted me in every way during my move in.
Clean, friendly, courteous and quick service
Renis and her coworker were very friendly and helpful, they took care of us.
I couldn`t be more satisfied. The facility is huge and clean. The staff is very friendly and accomodating. The monthly rate is very reasonable.
Very nice facility and people. They have a truck you can use for free to move your stuff in. While that was not needed by me, I`m sure others would find it pretty convenient.
Very friendly and helpful
Clean facility, great people, security is a top priority for them, and a military discount! I'd recommend this facility to anyone, especially retirees/PCSing.
The facility is fairly new and very well kept. My unit was clean. The manager was very helpful and it all went great.
very nice facility and personnnel everything went smoothly i would recomend them to anyone
Move in was very smooth, the units were clean.