Customer Reviews for Strong Box Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Strong Box Storage
Cancelled the reservation, but customer service was very helpful.
The vehicle was brand new, only 21 miles on the speedometer. It handled our items with no problem. We parked our car at the location and felt comfortable doing so since they had security cameras monitoring the area.
Amber is awesome and is the reason I keep coming back to this location. I've used U-Haul equipment from this location 4 or 5 times now, and I've never been disappointed. If you want good customer service and quality equipment, choose Strong Box storage.
Aly was great to work with!
Rep took a 10 min phone call during my check out -- should have told the caller she was with a customer.
First trailer I was issued had a flat tire. Took 45 min to get out of there.
Staff was helpful to get checked in. Storage unit very clean.
Great people at this location - knowledgable, friendly and helpful.
Used the 24 hour drop off and was contacted first thing the next morning by very polite and helpful manager that made sure everything was acceptable and that we were happy with the service
I have rented the U-Haul van from this location at least four times in the past year & have been very impressed with the service & price. I will continue to rent from here.
Great customer service! Very responsive. They run a quality operation and so glad to be in this storage facility.
This drop off was stressful and unnecessarily harsh.
I come in the door to ask where I should have my husband park the truck and she jumps me over blocking her gates for her customers. We didn't have any gates blocked. How are we to know where to park the 26' truck when we see no spots. She rudely points out how stupid we are for not seeing unpainted curb blocks in front of her door. Then proceeds to antagonize my husband.
She told me if I didn't like her rudeness I could take my truck and drop it off elsewhere. I said fine and went to leave but my husband couldn't run around all day dropping off My truck. So I went back in and said she'd have to take the truck. She was so hostile I started to get chest pains before I got out of there. I made it clear I was reporting her and she smiled and said go ahead. She made it clear to me that it didn't matter at all if I reported her. She made sure I had the right business card with her name on it to report this. I've never been so badly treated by anyone in the service industry. I will not recommend this U-Haul to anyone. I'll happily give my opinion of it if asked. And of her treatment and arrogance towards me and my husband.
This was the first using this location and the personnel was very helpful getting the equipmentg I needed and di a great job when hooking it up for me.
Thanks for your flexibility with the return due to the weather conditions! We appreciate it!!
amazing service and facility!The owner is very friendly and helpful!
Very clean unit. People very friendly and helpful! Smooth transaction! Very satisfied!
Very friendly service, and the facility is clean and well-lighted. Only complaint is very limited customer parking, and tight turning radius getting through the gate.
Exceptional facilities and professional, but friendly, owners! Would strongly recommend to family and friends.
I was very impressed with my experience with Strong Box Storage!! Very friendly helpful staff! Exceptional facility! Was able to get my storage unit set up quickly easily!
Extremely nice owner. Neat and clean facility that is well lit and functioning security gates. Would recommend to friends.
Making the reservation was easy. Move in / check in was straight forward--everything was as advertised.
Terrific service! Paperwork was ready to go...military discount...even helped out with an oversized item that didn`t fit! Highly recommend!
Amber is taking very good care of us in Papillion
Very helpful, no complaints.