Customer Reviews for Sunbrook Secure Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Sunbrook Secure Storage
I had to turn the trailer in at another location.
They didn't open until 9:00 a.m., which seemed late. I would have preferred to have been there earlier.
Everyone was very helpful!
In a word this place is horrible!!! After searching for the location and calling (a different location than listed on the contract) I finally located the place by trial and error. There was a motorcycle parked in front of the miniature sign "UHaul"
When I approached the girl behind the desk and asked her if this is UHaul she replied "Could be". Then took a phone call and ignored me. After clicking on the computer for a couple of minutes she informed me, I'll have to take it to another location several miles away because she has too many of those already. The contract listed her location for the drop off.
I then proceeded to the other location and the gal there was very nice and helpful. Doug her helper unhooked the trailer and checked me in. I asked the staff if I could get a discount or partial refund for my labor in transferring the trailer for UHaul and they said they would check if that were possible.
Easy no-hassle quick return.
Dropped the truck off on Saturday afternoon after the location was closed, so while 2 days were authorized, we had it turned in after 6 hours...however, we got charged $2.32 cents for 5.8 extra miles. Really...I'm sure it is Uhaul policy, but we rented from the closest location, got the truck back 2 days early and they do that...maybe should stay open during normal hours on saturday instead of closing at 1pm.
No improvement necessary. Very nice, friendly and helpful people. Thank you!
Customer service was awesome, fast and efficient. I loved the lady that helped me!
It was very convenient that we could drop it off after hours.
I didn`t need the storage unit right now but in a couple months I may need it. The facility seems nice and convenient to get to. Thank you so much
Friendly check in, fast service. Easy drop off. Thank you.
put a jack on the 6 x 12 trailer or have someone on duty to help with it. It was impossible for me to disconnect and I had to have a man help me. There was no one at the drop off location. Closed for a holiday or something.
Excellent service, very friendly, competant employees.
Truck had body damage that had been previously noted. Had to wait for person to finish phone call before getting to me. An acknowledgement of "be with you in a few minutes" would have been helpful.
I was very pleased w/ the results. Excellent facility and staff
These folks are so customer friendly, I felt super taken care of.
Several phone conversations answered immediately.
Very helpful when experiencing a new moving by box environment .
very nice, friendly and helpful
I was pleased to have a covered facility in which my goods would be kept until they are shipped to their final destination.
The staff provided great customer service. Reservation handled quickly.
Easy pickup ready on arrival. Called to confirm reservation of Ubox.
Very helpful, and quick with getting everything we needed.