Customer Reviews for Move It Self Storage South Austin
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Move It Self Storage South Austin
The carrying area of the van was still wet and a little muddy. Other than that the experience we had was excellent overall
Tiffany was a pleasure to work with. She helped customize a rental package thatc worked amazingly for me
Dolly wheels were a little flat and made rolling difficult. Ast manager was extremely helpful.
The trailer was not explained and I was overcharged and when the person at the drop off location tried to contact the manager to verify the reimbursement they could not be reached.
Dropped the vehicle off after hours.
The staff were very polite and and generous. I really felt like they did everything they could to deliver an excellent customer service experience!
need a truck in kyle, had to get the truck from austin which is 20 miles each way, I passed a lot of other uhaul locations on the way to this one, apparently no 26's at those locations. It would seem only fair to give some free mileage considering the distance I had to go to get the truck and to return it.
I am renting another truck next weekend and it will not be from Uhaul....
Customer service was excellent.
This place is a joke! I picked up a trailer on Saturday and returned it not 2 hours later and here we are 4 days later and I'm still getting emails and texts from uhaul saying I did not return it!! How inconvenient for me to be having to call, wait on hold, email, and do everything so that these people can do their job right. I will NOT be using them again.
Very personable and attentive customer service
Michael was fantastic, friendly and fun, but he was too large to crawl under the transporter to remove the axel chains. I, a 54 yr old woman did it. Good thing I paid attention when it was being done in Indy.
The manager was very friendly. They offered a choice of unit locations on site, and were accomodating to my needs.