Customer Reviews for Move It Self Storage South Austin
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Move It Self Storage South Austin
Michael was fantastic, friendly and fun, but he was too large to crawl under the transporter to remove the axel chains. I, a 54 yr old woman did it. Good thing I paid attention when it was being done in Indy.
The poor guy needed more help!
The dollies that are used for appliances need to be re-thought. The wheels should be larger to better use for stairs. Other than that the people and locatuon are wonderful!
Great service! Great location! The only thing I would say is the $19.99 /per day prices online are very misleading. I wasn't expecting to be charged by the mile. But other than that, everything was fine.
When I pulled in and parked the truck a girl came out to help before I even went inside. She asked how the truck was. I told her and she wrote it all down and said she would send the truck for an overhaul. She was very nice.
Tiffany was wonderful! She was extremely easygoing, thorough, and friendly. I would definitely give her a 10!
Tiffanyis great I've rented at her location before. Outstanding service
All went great and the Manager was very helpful and had me in and out in no time.
She was excellent. Thanks!
Nothing. Nice clean restroom and she said she would notify that the trailer needed work. She said her other two dolly was in good shape if we needed to rent that one later on.
No one was there when I tried to drop off the truck at 2:00 in the afternoon.
I have my storage at this and am happy with this location
great pick-up location, a little out of the way, but quiet. staff there was fantastic!
Bad experience. I picked up the truck for an in-town move and was told I had less than six hours to return it because somebody else needed to pick it up at that time. I did not have time to put gas before I returned the truck. I only used 1/8th of a tank, but I was charged for 1/4th. Still, the biggest problem was that I reserved the truck for 24 hours and was only given 6.
Great folks here -- very helpful and professional.
Nothing. Staff was helpful & accommodating
No suggestions for staff or equipment, I was well taken care of.
Did have to pay a wrong ($50.00) destination charge for a auto trailer because I had to deliver my broken down auto to a different shop and there was a U-Haul dealer just a mile away from this shop. I could understand if it were a truck and went farther than I said I would...
All in all well satisfied even with the extra charge.
Returning the truck was fast and easy!!! The lady that helped us was very helpful and professional.
Everything great including Tiffany the rep st the location
Tiffany was very helpful and made our moving experience easy and she was very helpful in giving us directions in getting around Austin, TX. I would highly recommend U-Haul TP South Austin Self Storage @5405 Wasson Rd, Austin, TX 78745. Very impressed with this U-Haul location and the personnel working there.
Not charge outrageous prices for gasoline
The young lady running this office is an exceptional business person and an asset to the company!
The address I was given and name was wrong the company has changed and the address I was given was 5404 not 5405. It is also on a backroad that is intimidating to drive in a 20ft truck.
I think their company name has changed, as the address matched, but the name on the building did not. The location was a tiny bit off the beaten path, but worth it since I did not have to wait at all and the rep was super friendly.
My experience was great. The lady who assisted me was incredibly kind and explained everything I needed to know. I was pretty nervous, as this was my first time driving a U-Haul, but she made me feel confident and relaxed. Thanks!
The manager was very friendly. They offered a choice of unit locations on site, and were accomodating to my needs.