Customer Reviews for Texas RV Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Texas RV Center
Waited over 30 min for someone to help me. Will not rent from here again.
The Cleburne location was the 3rd site visited in order to obtain a trailer. My first scheduled pick-up site was in Hillsboro, TX, only a few miles from my destination in West, TX. I received a call on Friday afternoon from the U-Haul location in Rio Vista, TX, confirming my reservation. I questioned why I was not picking up in Hillsboro and was told they had received my reservation notice and weren't sure why it had moved. When I arrived at Rio Vista at 12:00 noon, the trailer had not been returned to their site by the previous client. They were very helpful and located another trailer in Cleburne and also requested a $50 discount for my trouble. I drove to Cleburne and successfully received a trailer. While in the Cleburne office, the manager contacted U-Haul to receive instruction on how to input my discount. We were on speaker phone with Brandon in the Houston regional office. I spoke to Brandon, so he knew the client was listening. At no time did Brandon offer an apology, an explanation, or any form of customer service to ensure my satisfaction. I would suggest that Brandon receive training in customer relations and be bumped back to hooking up trailers. He has no skills in customer service! I will seriously consider other carriers the next time I need to move anything.
They tried to help me after being gouged by U-Haul, but it didn't help.