The gentleman that helped me get the U-Haul was awesome! Very knowledgeable and professional!
Nicholas J
Customer Reviews for The Cap Stop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience went very well. It was very easy to rent and return the van. I will use this location again.
SUZANNE CGENTLEMAN WAS VERY KIND AND HELPFUL
Sophia SDefinitely send enough emails.
Dannie HHeat didn't work, blows cold air
Gregg HI truly have no suggestions. This is a well oiled machine. Larry was friendly and down to earth. Everything was well documented and explained. It took allot of stress off our moving experience. Thank you so much. We will be back and recommend to others!
Tina WThe trailer wiring was corroded and had to be cleaned to get the trailer lights to work. The trailer itself was pretty dirty and had peeling graphics and did not look good. One of the D rings to tie things down was broken. This is not the cap stops fault as this was not part of their normal rental fleet and had to be brought in from somewhere since it was a longer term rental.
Jason KVery helpful in loading my vehicle onto the car transport trailer.
JAMES KI have rented from this facility and I have always received quick and excellent customer service.
MELANIE DThat was the Best consumer transaction of any kind that I’ve experienced anywhere in years. Very knowledgeable manager, very functional and streamlined process including the mobile app reservation platform, well kept trailer equipment with working lights and safety chains… great job!!
Dave KLarry was friendly and gave easy to follow and thorough instructions for the rental. I would highly recommend this location for any UHaul rentals.
Christian BI received the truck with less than 1/4 tank of gas. The first thing I had to do was fill-up. Not cool! But the man who leased it to me was very kind.
Joshua HEverything was awes , the gentlemen that helped us was awesome , very kind and personable …. He’s a keeper
Beth CThe gentleman who took care of the paperwork was very courteous and easy to deal with. However, I feel that UHaul fell short in giving me a vehicle with just over 1/4 tank of gas. So, I immediately had to fill up and then fill up at the end and try to match the amount of gas. This puts more work on the customer. When I rent a car, it is full of gas, and I fill it up at the end, very easy. I don't have any problem with purchasing the gas that I need to use, I just feel that you make it harder and more inconvenient than it needs to be.
Brian MExcellent service, the gentleman who helped me were great. Highly recommend.
Chadric OLarry did a great job! Thanks!
Dave LRoof of the truck leaked water all over my belongings, would not refund any money for it and over filled the gas meter & was not refunded for over due money added to gas tank. Steering wheel shook like crazy as soon as I hit 70mph on highway as well.
Dylana MI dropped off the van after hours so only saw the parking lot.
Jason CThis is the WORST experience I’ve ever had with U-Haul. Although the staff were friendly while picking up and dropping off the truck, the truck was disgusting, never cleaned, windshield had so many bugs on it you could barely see out of it. Once we were on the road we noticed the drivers side rear tire was almost flat, it took us 45 mins to get air into it which made the 11 hour trip even longer. When the truck was dropped off the employee looked at the drivers side inside dual tire and informed me that was completely flat.
Jeramie BDrive was barely wide enough to drop off UHAUL. Could not properly park UAHUL due to small lot size
Jacqueline AService was exceptional and friendly. We will definitely use in the future!
Lou KNothing! This location is stellar in customer service and in equipment!
James JStaff extremely polite and helpful pleasant experience I will definitely use again thank you
Wendy EIt was mostly clean, but there was a spoon, plate, and cup discarded in the cab. Other than that strangeness, everything else was great. Check in and check out were very easy. The man who waited on us was personable, friendly and very easy to work with. All in all, a great experience. I will definitely use them again.
Sharon TEVERYTHING WAS PERFECT. LARRY IS A GREAT PERSON TO DO BUSINESS WITH!
BRIAN Severything was quick and easy ok
terry sExcellent help from Larry!
Stephen NLarry was amazing! He called before our pick up day to make sure we had directions to the location. Larry does an incredible job! He makes the task of moving more bearable. Thank you, Larry!
Max ULarry was very customer friendly and informative.
Mike ULarry was very thorough and answered all my questions. Thank you!
Dan SEverything was excellent...staff was excellent. It was our first time renting a trailer and we were pleasantly surprised how smooth and seemless everything went. 5 stars across the board.
Mary FLarry was great!
joe dLarry was very easy to work with.
MARK ZI received excellent service. Everything was clearly explained to me. The rental process was easy.
DAVID D24/7 location with easy access. Have also rented here and helpful staff.
BLAKE SLarry is the best! I have given him my business for 13 years.
GREGG MThe Cap Stop is great to work with. Highly recommend.
Mark NLarry is great!
jonh MLarry was incredible, can’t say enough good things. He made this experience easy and quick. Best U-Haul facility I’ve ever been too. Great job.
Victoria PLarry was incredible, I was in the midst of a meltdown & his kindness and compassion is unmatched. He was thorough, precise, knowledgeable and oh so kind. He made this experience easy and quick. Can’t say enough good things about this facility. Great job.
Victoria PThe location at Cap Stop in North Canton, Ohio, runs like a well oiled machine.
David KLarry does a great job and is friendly and efficient. I've rented from here on several occasions and it's nice to know that I can rely on their consistent service.
Robert EThe staff had problems with the U-Haul software, resulting in a protracted wait time. Either the software needs reviewed, or the users need a lot more training….or both!
Jeffrey CEverything was great
jesus rThe U-Haul representative was professional, caring, very helpful and I received great service.
DAVID DVery friendly staff. The rental went very smoothly and the price was great! Returning UHaul was also extremely easy.
Debra RI always have a wonderful experience here! Thank you for all you do!
Lydia BFriendly and helpful. Couldn’t ask for more!
Joseph CWas given a trailer that had a bald tire with a ridge in it. Was not safe to drive and needed to have roadside assistance replace it before I could use the trailer. This resulted in over a 3hr delay.
Adam MGreat service and well maintained equipment! Very professional and knowledgeable. Highly recommend this location!
David NLarry is always personable and friendly. He is great to work with!
Mike BIt's always a pleasure dealing with The Cap Stop location. The person there is VERY friendly, polite, professional, and courteous!!
John DVery good customer service
Dan SBest UHAUL Storage center in Stark County because the staff there are genuine, friendly people and the location is solid with close to proximity to 77. Would most def rent again.
Michael F | Overall ExperienceVery friendly service. Excellent facilities.
Andrea S | Overall ExperienceThanks alot!
MARK H | Overall ExperienceLarry is very professional and is a pleasure to work with.
AmBROSE P | Overall Experience