Customer Reviews for The Shine Mann
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of The Shine Mann
There isn't rental staff on hand. You show up to a car detailing business tell them you have a uhaul reservation and they call a guy and hand the phone to you. They didn't have the appliance dolly or blankets as indicated on my reservation. They guy on the phone just says "I don't have any of that stuff." I had to go to a different location to get those items. The other location was very helpful and apologized for the rental location not having them. They told us to have the rental location call them when we returned everything and they would clear it in their books. When I returned the truck to the original rental location I told the guy they would need to call the location we got the dolly and blankets from. He didn't write anything down and of course the place we got the dolly and blankets from called us asking if we returned the stuff. We explained what happened and they took care of it. I never signed a contract, never did a walk around of the truck for existing damage, never received confirmation of a return. Avoid this sketch place and save yourself the trouble.
Very easy pickup and drop off process.
There was no inspection of truck when returned, no verification of mileage or gas quantity. Drop & go.
Original reservation was at a location closer to my home and it got changed at the last minute. Did not like that, but that is not the Shine Man's fault. That is the reservation system.
No compliants whatsoever about shine man. My complaint is with uhaul the company. I reserved a 26 ft truck it was changed to 20 ft without consultation and them again to 17 ft again without consultation. I will never use your services again and I will share my story to everyone that will listen!!