The Shine Mann (U-Haul Neighborhood Dealer)

The Shine Mann (U-Haul Neighborhood Dealer)

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2007 W Georgia Rd
Simpsonville, SC 29680

(864) 963-6056

Driving directions


Standard Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed


  • 24 hour dropoff

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Customer Reviews for The Shine Mann

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Shine Mann

Overall rating: 2 out of 5 stars

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JERMEY H. on 11/23/2014
Rating: 1 out of 5 stars

Very unprofessional, handed me the work phone and told me to answer it when it rings and continued washing cars. Stood there 10 minutes waiting on phone to ring, then had to give personal information to a stranger over the phone....

JOSEPH C. on 10/29/2014
Rating: 1 out of 5 stars

This dealer is a professional car wash. U-Haul is an after-thought for them. The Owner wasn't there when I arrived, so one of his employees called and left a voicemail on his cell phone. He then handed me their cordless phone and said "Answer this when it rings." And I waited. After about 10 minutes, the owner called, I answered the phone and got a "Who's this?" He (name unknown) completed my transaction over the phone and said, "Hand the phone to one of the guys, and I'll tell them what trailer you are getting." I was then lead out to the hillside where the trailers were, in the grass and mud. One of the employees moved a 16' U-haul truck out of the way and told me "There you go!" and walked off. I have a bad back. Had I not had my 14 year old son with me, I could never have gotten that trailer onto the hitch on my Suburban. The grass was wet, the trailer is VERY heavy (1800ibs empty), and it was facing DOWNHILL!!! A moderately dangerous situation, all things considered. I am extremely disappointed in this experience. I have used U-haul multiple times over the years to rent truck, trailers and tow dollies. I have never had such a poor customer service experience. Your dealers and employees have always assisted in hooking up equipment, making a walk around inspection with me, a pre-trip light check, etc. I specifically requested to pick up my trailer from another dealer in Simpsonville,SC because The Shine Mann had such poor reviews online. I got The Shine Mann, and he lived up (or down) to the poor reviews I read. This has left a very sour taste in my mouth. I will be moving my mother form SC to FL in a few week. I am currently looking at other companies such as Penske and Budget for my truck and dollie needs. I will most definitely never use The Shine Mann again. Should I use U-haul and had to pick up equipment from The Shine Mann, I would cancel my reservation. In closing, I am a professional manager. I have managed restaurants, multi-million dollar stores for a Fortune 100 company, and now for as an Operations Manager for a construction company. If one of my employees had acted in this manner, I would have, at a minimum, sent him/her home for the day. I might have fired him/her on the spot. U-haul makes a living renting equipment to a segment of the population that my or may not be versed in towing or driving large vehicles. For one of your dealers to not assist in hooking up equipment, doing a pre-trip, and just leaving a customer to their own devices on the yard is simply inexcusable from a customer service standpoint. It is also a huge liability for U-haul, should something go wrong on the road. The complete and total lack of professionalism cannot be made up for just because they were nice enough. U-haul should vet their relationship with this dealer, and, if I were the district/regional manager in the Simpsonville SC area, I would pull The Shine Mann's dealership. He is a poor representation of U-haul, period.

roger m. on 10/29/2014
Rating: 2 out of 5 stars

I have rented U-Haul's on numerous occasions and have always had very good experiences. This time however, I was charged incorrectly and have left two messages with the facility and sent and e-mail and no one has contacted me concerning the problem. Problems: I picked up the truck @ 1:29 pm on 10/24 and returned it @ 4:00pm the same day. The bill state that I returned the truck @ 1:27am 10/25. (I live next door to the facility, so why would I return it at 1 in the morning). I was charged for 78 miles and I only traveled 31 miles in the vehicle. (from my home to the county waste facility). The truck had 1/2 tank of fuel when I picked it up, and when I returned it was actually a little above 1/2 tank. The bill states that the fuel level was between 1/4 & 3/8 full. (I fueled the truck at a station .3 miles from the rental facility). Needless to say I will never use U-Haul again unless this matter is resolved. Further, I plan to report the incident to the BBB.

Jason K. on 10/21/2014
Rating: 1 out of 5 stars

There isn't rental staff on hand. You show up to a car detailing business tell them you have a uhaul reservation and they call a guy and hand the phone to you. They didn't have the appliance dolly or blankets as indicated on my reservation. They guy on the phone just says "I don't have any of that stuff." I had to go to a different location to get those items. The other location was very helpful and apologized for the rental location not having them. They told us to have the rental location call them when we returned everything and they would clear it in their books. When I returned the truck to the original rental location I told the guy they would need to call the location we got the dolly and blankets from. He didn't write anything down and of course the place we got the dolly and blankets from called us asking if we returned the stuff. We explained what happened and they took care of it. I never signed a contract, never did a walk around of the truck for existing damage, never received confirmation of a return. Avoid this sketch place and save yourself the trouble.