Fast check in, truck was already inspected, brand new and in perfect condition! It drove very well and we had zero issues getting our stuff transported. Thank you so much!!
Chelsea H
Customer Reviews for Rocky's Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We did call the location the day before to ask about the app and the owner agreed to come in before the store opened and meet us to make sure everything was good. He was there when he said he would be and was very nice and efficient. Great location for sure.
Michael FJust keep being courteous
Keandrea lThere was no help we had to remove the Tow Dollie our self
Jalique BJust a typical convenience store that does U-Haul on the side. Staff was very friendly and social. Easy to get in and out!
Thomas AThe back of the truck where you put your furniture smelled like wet dog. The truck was extreme loud as if there was no muffler or maybe a hole in the muffler but it severed is purpose
Keokuk MMost locations will hook the trailer up for you. This one did not.
Francis RGood service ,but all parts were not included.
Keshawn BI was in and out within 10 minutes. They were nice and helpful. Great job!!
bennie jThe pick-up location personnel, Excellent! The drop off location personnel, Excellent! The truck itself ran subpar! Uhaul you have to do better. I’ll just have to choose another company in the future for my needs.
Yolanda FRepresentative was unconcerned
Ronald RInspect all equipment and trucks.
Jeffrey SI would not recommend this location for a U-Haul. The customer service was very poor, and I was accused of stealing a dolly. Additionally, the equipment has many mechanical issues that need to be fixed.
Dillan HVery unprofessional to say the least
Shawanda RHe kinda didn't seem to care about our questions but was overall friendly...
LEILANI DThe app is horrible and the truckshare 24/7 was not working. The app would not allow me to scan the barcode for the truck after 30 minutes. If this place were not open I would not be able to pickup or dropoff. There also seems to be a lack of training by employees I believe.
Michael BThere was no ramp in the uhaul. It was very difficult to get the heavy furniture into the truck. I had to pay someone to help me move and it cost me $75 when I could have done it on my own if I had a ramp. Other than that the truck was clean and the man that works at the store was very friendly.
Cassandra GOutstanding and professional service. Other rental companies should use your program as a model.
jacob dWe were suppose to pick the truck up on Watson boulevard but it got changed to Russell parkway. This added several extra miles that we had to pay for and I don't think this is right.
Steve RNothing wrong with the location or the truck, but I also rented an appliance dolly and I was told over the phone that the dolly will be there, when I arrived there wasn't a dolly available.I called customer service again and they asked me to go to a different location to pickup the dolly and when I arrived they told me they didn't have a dolly available either. Please make sure you don't make your customers waste their time.
pameyla hfront tires were almost bald very risky on wet roads
micheal sProvide additional disclosures of the process so the recipt reflects the initial quoted expected receipt, or have the rental location disclose prior to the rental is taken off of the location. Otherwise, it comes across as a scam.
Charlotte MHe was not nice. Claimed that the trailer was wrecked, though it wasn’t and will probably use my insurance to pay for something I didn’t do. He was a bad representative of your company and I hope I forget his arrogance and abrasiveness before I decide to use uhaul again.
Jeffrey SThis location attempted to steal my deposit. I contacted customer service and I'm waiting to hear from corporate. I do not recommend using uhaul unless you go directly to a uhaul store. I will never use this location again.
Leshanda RI feel like this location charged me way more.And I wish when I put my card on file I knew about the extra fees.
Sharise VI came in needing a Uhaul on short notice. The owner @ Rocky food mart was very helpful. Without them I would’ve had to throw my whole apartment away. Affordable & dependable.. thank you
Arnashia MNothing!
Erin RThey had a flat tire on the car trailer but got help there in about 30 minutes!! Awesome
JANICE JThe owner is a complete ass
Kimberely KEverything was great and professional
Reginald LNot a problem with the rental location. Was condition of the equipment. Both auto transport trailers at the rental location were broken. One with a broken wheel strap. The other one had a broken/bent coupler. I swapped the wheel strap myself to make one trailer usable so I didn't have to find another trailer. When I reserved the trailer it was quoted at $125 with a return date of 09/18/23. I turned it in and my rental fee went up to $165. No explanation. And we also had a blow out on the way home and we were told someone would be out to change the tire in 30 min. 2 hours later someone finally showed up. I know these are rental trailers and things happen. But with all I went thru there is no reason to increase the quoted price just because you feel like it
JOHN CKeep up the good work and the young man that waited on us was extremely helpful 👍🏼
Joel BThe u haul website and app is a mess. When I went to reserve a truck, the only pick up time it allowed me to choose was 12 am (midnight) well of course no one is there at that time, so I had to wait till 9am when the location opened. I had reserved it for 20 hours. So I lost 9 hrs of my reservation time. Once I got to the location, it was smooth and couldn't have been easier.my only complaint is with the website/app
Erik TCharged me 20$ more to rent then what I was told
Kyle JThe U-Haul steering wheel wouldn’t stay straight and when I drop the U-Haul back off they tired to charge me $222 more.
Keria RThe customer service was great and quick. Very good manners and polite.
DeondraandMarcus WThe u-haul i rented from this location was roach infested and they acted as if i made the whole thing up. there were baby roaches in every inch of the u-haul.
Taylor PEasy check in and professional.
brenda sExcellent Customer Service, it was a pleasure.
Duane MVery rude guy at this location. And is someone looking to get extra money out of customers.
Niefiesta LIt said it was a half a tank and the. I returned it with a half of tank and the guy in Warner Robins said he going to charge me $14 Made me move the truck around where he wanted and made me unhook the trailer so the people waiting could get hooked up
Samuel DThe shocks on the cargo trailer we're bad.
Linda FCharged me $93.00 for wrong drop off location and l specified that the rental was rented in Fitzgerald ga returned in Warner Robins ga at the time of rental I want a full refund please
Asya LI had an AMAZING check-in process from the guy who checked me in 5* rating! As well as the young man that processed me out. I would recommend a Rocky's Food Mart.
Shirley RVery nice place and the service was very nice.
Martha CNothing
Jay HSuper easy. Great service. Highly recommended.
Burton GThis particular location was easy to find and the equipment was clean. I normally use the U-Haul store off of Watson Blvd, and I would say that they're customer service is about average sometimes below depending on I guess what day you go there and who's working. The place that I used was at Rocky's Food Mart off of Russell Pkwy and the customer service was excellent and the young man that was working there is super nice and helpful. I don't remember his name but he deserves some recognition for how well he interacts with customers. I normally don't do these reviews but I wanted to do this one in hopes that my response will be read it and that someone at uhaul would recognize him for his great customer service.
NATE REverything good
JAMES SThank You
Shontonia BLoved the ease of access the store owner and his employees provided. Austin was the person who helped me the first time and he was on it. Superb job. And the store owner explained everything perfectly when it came to pricing. Highly recommended.
David SI WAS HAPPY WITH THE SERVICE, THANK YOU!
Juana RMake sure that the equipment that is ordered is available at the location. I ordered a dolly that was not available.
Janelle AI can’t think of anything that needs to be improved with the service. The young man that took care of the transaction was polite and very likable. I appreciate that.
David M1st the location I reserved the truck and accessories claimed they had no record of my reservations. 2nd they had to call corporate and locate a truck approximately 30 miles or more away. Then after obtaining the truck they notified me that they didn't had but o e of the accessories I had reserved. The truck was below empty so I had to chance it to the first gas Station available. 3rd. The front end bounced so bad I thought it was gonna fall out. The bouncing would not let me get over 30 miles an hr.
Steven BLimited moving supplies. No blankets were available
Allan SThe guy who did our paperwork was very nice, personable and customer oriented.
Marshel GThe seatbelt on the passenger side was not usable. The passenger had to ride without a seatbelt. Thas was dangerous for anyone riding on the passenger side. I say make sure that everything is working with the uhaul equipment. Otherwise everything else was good.
Carol AThank You Very Much Rocky Food Mart for having truck Available for rent..
dianne Oclean out inside of truck and back part of truck. It had boards, beer caps and wine cooler tops in it.
Lyn HThe rental location does not apparently support cell phone pickup. The check out process was a thirty minute endeavor.
Shannon OMost of the trouble stemmed from a language barrier. I have a difficult time understanding foreign accents. I think it lead to frustration for both of us.
David S