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jerry jones
Customer Reviews for The Storage Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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steven matsonGreat equipment coupled with excellent customer service!!! I will use them again in the future and recommend them to anyone needing storage or truck rental.
Idris ToureI adore Wayne. He was so courteous, caring, and knowledgeable. Thank you, Wayne! From Dinah (the woman who loved those peppermints)
DINAH DIXONThey went above and beyond expectations. Thanks so much.
Nicole ElliottMy experience with this location was the best uhaul experience I've ever had. Would recommend.
Rhonda WallThe attendant that assisted me was a very pleasant man, a really nice experience. Thank you again!
Andre HaynesThere seems to be a question about whether we received any blankets with the rental. We did not, so I will take a look at that.
Mario OccenaAmazing, fast and good service
Kalki Abadgreat customer service
Kyle Smiththe online do it from your app experience was awful. You could save the customer time by handling all the pictures and odometer time by doing that ahead of time. The truck had just been sitting there and the management of the company could have covered all that before we arrived. it was not pleasant.
carrie PirtleNice place
Loretta NelsonNothing, your staff went above and beyond
Tyler JamesNothing more is needed. Wonderful customer care.
angeria carterDarrell was very friendly and professional. Dropping off the truck was a fast and easy process. I would definitely recommend this location to anyone that is in the process of moving.
Tara GambleUhaul location did not have the uhaul I reserved so I was sent to a further location where even after confirming my uhaul would be available it was not which ultimately ended up with me being sent to an even further location 3 different locations they had a uhaul at the 3rd location but it was the furthest of all 3 locations which resulted in more money spent
rachela stockmanThe service at this location is 1000 times better than the location I used early.
Suzie WatleyBest rental experience ever!!
Steven MestasFriendly experience.
Christy YoungI was very happy with the service I received!
SHARON ETCHECHURYthey were extremely helpful ⭐⭐⭐⭐⭐
GREG GRONEMANQuick and easy process.
Brad MorganService was friendly and helpful. Truck worked as advertised and no issues with return!
Christopher ThielenhausAll I was moving was a living room set, all with legs. no boxes or things that would have been on the bed of the truck. since it was not swept out and had a lot of dirt and debris in it. the cab had some sweatpants left under the middle seat and the floor mats could have been vacuumed. other than, the truck was in great condition. All the dents and scratches had been marked with location Plus stickers. it drove well. We ran into some traffic and was late picking it up in Madison, which the gentleman at the U-haul office called to confirm and said he understood and told me where the keys were going to be and how to pick up the truck. we took pictures before we drove off because no one was there. When we dropped off the truck we took pictures After we dropped off because no one was there.
Cary SizeloveFantastic experience ******
chris robinsonOUTSTANDING FACILITY **** Easy access to and from columbus/phenix city, Smith Station...fast access to 185 and JR Allen. ***** Has a wide variety of vehicle options from size to pickup and drop off. ***** Staff Is A1 in service. Knowledgeable,courteous and friendly. (Yes there is a difference between courteous and friendly) ***** I recommend this facility to All future movers. Call for an appointment, they'll hook you up. Lol W A Long US Army Ret
warren long | Overall ExperienceEverything was perfect, professional, clean and helpful
Jon OteroThe staff was some of the best I have ever delt with. Thank you for a great experience.
John Berzsenyi | Overall Experienceeverything was great! great customer service !!
Tilvana JohnsonThe truck was more than a quart low on oil. It was not running well so I checked it to see why it was making a ticking noise and was running rough. I called the office and was told they didn't have oil and if I put in a quart he couldn't reimburse me for the cost. I asked if I could swap it for another truck and was told no. I told him that it could damage the engine and it didn't matter he expected me to pay for the oil. I took it the next day and a different person was working. He checked the oil and added a quart and it still needed another half quart.
Chris Westlakeoutstanding service.
Yolanda PonderThanks so much for the availability of a rental my first call and other items on hand that I needed. The service was quick and on point. Will use this location again and will refer.
Roxane MackAwesome job.
JAMES DANIELSThank to Mr. Darrell he was wonderful and professional. It was a great experience!
Raquel Williamsconvenient, Ideal location!
JAMES HILLAlways a great experience when I rent from this location. The owner is extremely nice and helpful. I wouldn’t go anywhere else.
Linda McElroyI did mobile rental and I couldn't find my truck because it wasn't where the app showed it was. I called and the man there was very helpful, apologized that the truck wasn't where it was supposed to be and took me to it's location. He was very friendly and helpful when I returned the truck as well.
Corinne GondekBest uhaul center in Columbus!!!
Chastity ForemanIt was a pleasure shopping with y’all no waiting everything with smooth
janice AlfordNothing dropping off the truck was very easy
Mark AndersenThe gentleman that helped us was great. No issues with the in and out process. After taking off with the truck I realized I'd been taken over by ants. A previous renter had spilled coffee or soda in the center console and ants were everywhere. Later, after putting boxes in the attic of the truck, we realized there were ants inside the truck box as well. Really sucked since we were moving our belongings into our brand new, clean house. We spent the next day or so killing ants (that had attached themselves to our boxes) on our new quartz countertops. Yuck! Additionally some selfish previous renter smoked in the truck. Each time the truck sat still in the heat, the interior wreaked of cigarettes. Maybe not an issue for some, but I've got asthma. Not a good mix!
Tim PippinAndrew, Mickey and Russell are very great and helpful. Their level of customer of customer service is way above average. I’ve used U-HAUL numerous times in past year and I’m impressed with everything from top to bottom more and more each time. Thank you!
ROBERT WILSONVery friendly and helpful people.
ROBERT WILSONPeople don’t have to be nice but you must appreciate the ones that are and who go above and beyond to help others. The gentleman at this location was amazing and very precessional. He had many trucks options available. This will be my go to location if I need storage, boxes or another truck! Highly recommend!
Talencia PachecoThe man who helped us with our rental was very kind and helpful.
Matthew PickettNot much at the moment,everything went well.
Willie PorterExcellent customer service
Laura LubinExceptional experience
KENNETH WILCOXVery Satisfied!
Brenda BicknellThe attendant was very nice and explained everything to me in detail. Was a great experience and I do highly recommend this place.
Melissa WilliamsThis was a last minute situation and the guy there was so nice and helpful! Went over and beyond to help me even stayed a little late due an accident I got behind delaying me to get to the store. I was moving my sister and her kids to INdiana and this really made the move easier! I really recommend him and uhaul to help you move.
Dawndra PaulExcellent service.
William LambethDaryl {hope spelling is correct} was friendly, helpful with directions since I am new to the area, welcoming and such a gentleman. Thank you
Leslie CatheyStaff Very friendly and welcoming 😊
ANGELA THOMAS | Overall ExperienceThank you very much, I am very satisfied, keep up the good job.
ELSIE PIERRE | Overall ExperienceI was very satisfied with the service and my unit upkeep. Very good customer service when I had to leave after my payment was due, did not have to pay for the entire month. Well pleased!
Eugene Jones | Overall ExperienceIf I have to rent again I would definitely use this location...
LaTonya Moxie | Overall ExperienceThe staff is very rude and steal your property if you do not have insurance. My items was stored at this facility for almost 3 years without issues. I get a call recently from the rude individual that works at the front desk that says my lock is missing off of my unit. How, I haven't been there in almost 2 years and I'm the only one that has a key and has had the key since moving in. Then he goes on to say that he checks the locks twice daily and it was on the day before he left. He said he didn't see any forced entry at all. Then he sent pictures of what was inside the storage unit and all of my items are missing exceot a few miscellaneous things. I went down to the storage to check things out myself. The items that were left in the storage were neatly there so this was an inside job. What thieves you know is going to place things neatly and there was no forced entry, no shavings on the grounds no lock cut off the front gate. He said he usually cut the locks off if need be and that's exactly what I believe he did. He seen that I did not have insurance when he looked up my lease and took it upon himself or had someone else do it. He said the owner will look back on the cameras. I spoke with the owner and he said the cameras don't cover my unit....how ironic lol but I tell you what this is not going away. I have spoken with my lawyer and WE ARE TAKING ACTION!!! The owner may have been in on it because he acts as if I'm lying and has no concerns to try to figure out what's going on and how to resolve the issue. I will also be contacting the BBB and WTVN. I can not wait until this unfolds. You can not steal ones property that is not yours and think you can get away with it and have no consequences behind your actions. Like I was advised you don't need cameras to just see my unit you check all cameras for people coming in and out! STAY AWAY FROM THIS FACILITY!!! Your items are not safe here and no one cares. Store your belongings somewhere else!!!!
Latonia Huguley | Overall ExperienceGreat friendly people and I would certainly use them again should I need them.
gregory moseley | Overall ExperienceI’ve been using Storage Place since I first moved to Columbus and through my many mishaps and years of growing, I always made sure I paid…and kept being a customer…well my items were auctioned off that I wanted to have but I will just have to choke it as a lost. I do hope that whomever acquires those items understand that everything there was purchased with blood sweat and tears. But things happen. Oh well.
JULANE FLEMING | Overall ExperienceThe storage place was clean and ready for me to move in.
Scottie Grimes | ReservationWas a very easy process. The associate was very helpful.
Brandon Janus | ReservationThe gentleman managing the facility is very nice and helpful. The process was quick and easy. The grounds are clean and appear to be well maintained. I feel safe with my items being stored there
Kenneth Johnson | ReservationGreat experience. We had the storage unit for years!
SAMUEL BASSETT | Overall ExperienceVery clean.and friendly faces.had no problems with the area and the services provided.
Yvette Betancourt | Overall ExperienceI had a great experience with The Storage Place. The facility was well-taken care of. They had everything needed to make my move easier. Aaron was friendly and efficient. Five stars for him.
Tracy Autry | Overall ExperienceThe customer service you receive from Aaron is second to none. If I ever find myself in need of a storage facility, I will 100 percent use The Storage Place again.
Shane Urquidez | Overall ExperienceLocation was very convenient.
Zandra Nelson | Overall ExperienceAaron has always went out of his way to help us and we definitely will use it again and recommend The Storage Place!
BETTY JO CASEY | Overall ExperienceThe staff is very nice im pleased with the size of the unit and the location
Privacy Request | First ImpressionsService was great!
Privacy Request | First ImpressionsThe lady helping me was so nice and made this such an easy transaction!
Privacy Request | First ImpressionsTerry called me the next day and we moving in on the 14th instead of the 17th.Terry was very nice,unit was clean,I just had to oil the door so my wife could close it.Great place
Privacy Request | First ImpressionsThe woman was very helpful and made my move a pleasant one.
THOMAS VILAYTHONG | First ImpressionsWas greeted warmly and shown around premises. Area was clean
Privacy Request | First ImpressionsExcellant and very helpful staff
Privacy Request | First Impressions