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Danny M
Customer Reviews for The UPS Store #202
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The windshield was very dirty so difficult to see thru because of sunny day. Check engine light was on when I picked it up and eventually went off. The staff it this location were friendly and efficient
Katherine AWhat a nice experience it was renting from here! Very friendly and helpful staff, and no issues with either pick up or drop off. Perhaps a wipe down if the floors and surfaces of the vehicle could make it better, but to be fair, it was raining. Will use this location again.
Laura WHave more than 1 employee on site .
Cynthia SExcellent customer service the gentleman was unsure of the payment contacted persons at uhaul by phone all was done excellent
Myrna SWe were suppose to pick up in Lunenburg, they called 2 hours before and told us that the truck was damaged and we had to go to Bridgewater to get the same truck and they would take care of extra km. The truck was a 15" not a 10" and nobody had the 2 furniture dollies that we had in our reservation and the truck was not swept out. The lady in Bridgewater was not expecting us so this was not her fault.
Irene CMy paperwork indicated after hours drop off was possible, but no drop box for keys. Spoke with 2 people from uhaul and was told that location does not have after hours drop off - and no location in the area does. This made the whole process very difficult. Ended up having to leave the key with a friend.
Julia LWe first went to Uhaul in Oakhill, Lunenburg county, where we received excellent advice on when to book, travel to make sure we were able to get exactly the truck we required. Certainly, explaining to clients that planning early in the process and being flexible to the day you can actually move is very important info for you to share on your website.
Ian LVehicle broke down during the move and had to be towed away for repairs. Very disappointed with the quality (maintenance) of the vehicle.
Michael GIt was a UPS store, someone dropped off a trailer there.
myles wWas told the truck was charged for 2 days and it had to be dropped off by Sunday night by port side cause when I went to show them my licence Friday late afternoon, the truck was there and ready so instead of picking it up early Saturday morning I picked it up Friday late afternoon. They said the price wouldn’t change except for extra km and my gas. At around 12pm on Saturday UPS in Bridgewater called me to tell me I had to have the truck there before 3pm or I would have to wait till Monday to drop off the truck and key. I told them we didn’t make it to our destination yet but soon. I told him it didn’t give us much time. He said they didn’t have a drop box for the key. I specifically asked him if there was going to be an extra charge if I dropped the key Monday morning if we didn’t get there on time cause I was told it was good till Sunday night, he said that I would not be charged more. My boys drove passed the UPS store at 7:30 that evening and the lights were on there and a gentleman was outside talking to two gentleman in a cube van. They could have called me to let me know they were still there but they didn’t. We dropped the truck off Sunday Morning and my son dropped off the key Monday morning. I was charged $20 for after hours fee after being told I would not be charged extra. When I called UPS to ask why I was charged extra, he said cause I did. I told him he said that it would not cost extra, he said I did say that so I told him he shouldn’t have charged me extra cause I didn’t need to bring it back till Sunday and he told me to take it up with UHaul rudely.
helina gwhen I spoke to a representative in Halifax via phone I was give a 50 km radius NO CHARGE When I returned the U haul there was an email with a surcharge of %.98 taxes in on my VISA with my understanding that I exceeded the 40 km. In my opinion this should never been charged
Al CThe truck was full of snow. Couldn’t reach to clean off the top! The back wasn’t swept out. Fuel was at 5/8? Thought always start out with full tank.
MARY YAfter hours drop off that was advertised in the booking does not exist. There is no key drop off. It was ultimately frustrating and when calling for support the wait time was over one hour. This is horrific and one of the worst business practices.
Sophie ANothing. Very pleasant experience.
KEYA RAfter driving for 5 hours, I went to drop off the truck at the location my contract cited. The woman who served me told me they were not a drop off spot and was not going to accept the truck. I showed her the contract which clearly showed this was the drop off spot. She seemed to be angry & frustrated. After a very long drive, I did not need this hassle at the end of the day. I would NOT recommend the UPS Store in Bridgewater, N.S. to anyone. I asked her where I should have dropped off the truck neither she nor the man behind the counter would tell me. VERY DISAPPOINTING experience! I basically had to tell her that I was leaving the truck there!
Bridgett MGreater selection of trucks - vans, pickups.
Blair FI rented a 2019 GMC Savanna cargo van. I was very satisfied with how the van worked, and especially the backup camera, which is very useful. The side door latch did not work properly. Plus I'm pretty sure the van had not been cleaned in any way. Certainly the cargo area had not been cleaned by the previous renter. During Covid-19 that isn't really acceptable.
Paul SPost prices in Canadian units. I.e. kilometers instead of miles.
Gordon PEverything was great, called up and with in a half hour I had the truck. Thank you
Anna DFind outlets with employees who have integrity. The store we went with was amazing. Every other experience I've had with uhaul has been a kick in the teeth. This was such a pleasant experience. Thank you and keep up the good work.
MICHAEL AMake sure that your guy's link is working. Called you customer service hotline but no one can help me. If i get penalize because of our guys' fault because of that link not working i will get pissed . I have all the necessary proof to back this up. So you guys make sure to check it!
Knol KWe had to go to Bridgewater to collect the truck, somewhat inconvenient in the middle of a busy move. But all the staff were very helpful.
Todd CKim at the UPS Store was outstanding. Walked in with no reservation needing a truck immediately and she was very helpful.
Michael CLocation was good service, getting a call a few hours before my scheduled pick up to be told my truck wasn't available was poor service... My vehicle was originally booked in green st. Halifax, for a move from Halifax to Brooklyn, Queens co. but hours before I was informed there was no truck available and ended up paying to drive a truck from high st Bridgewater empty to Halifax to load, then to Brooklyn to unload and returned truck to Bridgewater. The excessive mileage cost way over what it should have. Very disappointed in the service I received up to the point the Bridgewater location got involved.
Steven WRenting a van was so easy. Staff was friendly and very helpful. We will be using the service again.
BERNIE MThe top latch of the left, side entry door on the gmc van I used today was not working I had to use my finger to release it up top maybe get that fixed for the next person luckily I knew what to do someone might have issues with it though.
Michael CSupply a drop box for returning keys after hours.
JIM RVery courteous and polite personnel in the location. Would definitely recommend this location to anyone
Angela RStaff were very pleasant and helpful from when i collected the vehicle to when i dropped it back off...very pleased with the service!
CHERYL LYou should have the upholstery cleaned it smelled like URINE and that's my only complaint!!! 100% on the service and vehicle handling and mileage!
Kevin SExcellent service. The van was there when we requested it, and we had no difficulties.
David SThere was garbage and spilled drink in between the two fronts seats when i picked up the van. The service representative at the UPS store # 202 (Kim?) was wonderful. Polite, knowledgeable and very engaging - she could give a seminar on how to properly treat customers.
karla gwe'll be back
PEARL AHi, I was dealing with Ellen when i called uhaul. I booked a 26 footer on June 29 for my move the last week of July pick up/drop off Hubbards, NS. July 24 I received a phone call and reservation for a 26 footer pick up and drop off 71km one way, 142kms total 2 hours driving. When I was on the phone with Ellen as she was looking for a closer truck that truck that I was booked to have became unavailable and the only other vehicles that were available were 10 foot vechicles. Ellen said she would throw in a trailer if one was available. I picked the closer van and was told I would me contact closer to my pickup date if something else came available. No call. I picked up my uhaul van last tuesday in Bridgewater and the guy didn't know anything about a trailer and the van is not equipped to haul a trailer. I ended up renting a 16 footer from a different rental company along with the uhaul van having to make multiple trips to my inlaws house to store my items in there garage to get everything out of my house before closing date. My moving costs increased to more than expected, more kms and now having to move twice when the 26 footer i originally booked would have done me one trip and pickup and drop off was right in Hubbards. I am just moving 15 mins down the road and the uhaul location I picked originally was in my area I live in. When you book a month in advance and have deadlines to met and depend on the truck that you book than you call and say its unavailable for my move with the stress of selling our home and buying a new one. I did not need this added curdle. If it wasn't for friends and family helping me move twice! I don't know what I would of done.
TYLER Vrental is a bit pricey compared to car rental companies for similar vehicles and rental periods.
kelvin bExtremely helpful and informative staff. The van I rented was in impeccable shape and a joy to drive. I would definitely deal with them again. :)
Carla WGreat service. Fast check in and out.
Douglas Rcould not ask for anything better very happy with service
JOHN R