Do not rent for this guy he is an a liar and will put bogus charges on your account
deirdre f
Customer Reviews for RJ3 Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your website was terrible. Quirky, painfully slow and cost me a LOT of time. Live chat saved the day on both pick up and drop off. Please, PLEASE fix your website for pick up and drop off.
Kent M0/10 would not recommend.
Aaron GThe owner was overwhelmed with no more room for Haul trucks but he graciously accommodated me.
Dale DNice rental
Don FI rented a dolly with the truck but did not recieve one when I picked the truck up
JOSEPH FThe guy at RJ3 was very helpful and made my rental experience painless.
Kristofer BInside of vehicle was not clean used masks thrown on dash and vehicle dirty. App did not work properly for checkout would not accept picture or go beyond that point when registering the fuel and odometer.
Steven BRented moving pads. Arrived at location to find out there were no pads. Location representative stated on several occasions they notified uhual they do not have pads. Why does uhaul allow rental of equipment that the representative has stated several times they do not have?
Mark DSo kind and friendly!
Rebecca CIt was a great experience renting. I will definitely recommend and rent again. Staff was exceptional.
Jeannie nRented from a different location and was not told until pick up day that it was to be picked up at a different location.
Monica SI originally wanted to rent uhaul in sandwich where we live. I was disappointed after I made the reservation to be told we couldn't get there. The man was very rude when he called.
Michael MVery friendly. Owner recommended buying the insurance for my peace of mind - so glad he did so I'd not have any worries.
Betsy FEverything went well, start to finish, I will definitely use this location again!
Joan TI was able to book a no-contact appointment for a ten foot truck days in advance. I showed up right on time for my booking, go through the approval process, only to find out that this location is only equipped for face to face handoffs. I spent thirty minutes on the phone and on a live chat trying to figure out how to come to a solution. Very disappointed.
John CVery friendly and welcoming service for the pick-up.
Christopher MJosh, was so helpful! I felt he was kind and explained everything very well. I would recommend Josh to my friends and family any day!
Denise ZJosh was very profound courteous. He knows what he’s doing and he was a great help to me; he went above and beyond to identify a problem with my Quick Connect Module for the trailer. He helped me locate a replaced and he replaced it at no charge for all the extra time he gave me. Very nice guy! And I made my 1400 mile trip with trailer in tow smoothly and safely. Thank you so much Josh!
Ljubinka SLight out on trailer
Jacquelyn MThe only negative feedback I can provide is that we were suppose to pick up at a different location! Everyone was very helpful and kind from start to finish! Thank you all!
melissa lYour online chat and wait time for approval process was horrible! I waited 45 minutes from time of arrival to keys in truck. That situation through off our schedule and plan to meet volunteers to help move.
David SMake all locations as smooth and easy to get in and out as this one.
Cory C