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PAUL M
Customer Reviews for Towne Storage Gateway LC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager was super accomodating and very helpful.
john sThe vehicle smelled like urine I waited almost 2 hours for the clerk to arrive to the location I received the U-Haul with a little over of a quarter of a tank of gas I returned it with a full tank I will never ever use U-Haul services again.
Yarleniz REverything was great!
Laurie ZThis company is amazing 👏 However, with the self check in/out, my truck was left dirty and in empty. Thankfully, I did not get charged for their laziness. Make sure to take pix before taking g possession.
Elizabeth LEmployee was very helpful, no problems at all.
Dave BLoved the people in the office. They are keepers!
Cheryl SIt's a good place but not very obvious from the road so it's easy to miss. Other than that it's easy
Stephanie PKeep amazing people like Mark. He made the experience so easy. I felt very well taken care of.
Asa MYour prices of gas is too high. I had the truck for 5 hours, I got charged for a after hours fee? Why? No one was there. Why should I be charged that fee? This location, was no where near a gastation to fill it where it needed to be. The truck was what I needed, but the amount paid for 5 hours, is rediculous.
Jeffrey SRental was great, I was able to book just a couple days beforehand. I opted for mobile pickup which is a nice option, but the mobile website is not easily navigable. Booking and editing rentals, logging back into the website take some time.
SETH CGreat experience!
George Sonly the car had some gap in its steering, this is a bit scary when trqffic is peak.
Mohammed AThe Uhaul I used had very poor suspension, non-functional a/c, and damage to the side of the vehicle.
Marcus UMark is always a pleasure to do business with and the main reason for my returning business. Additionally, the storage facility is always well maintained and clean. Overall a well run business that I am happy to refer to others.
timothy qdon't change my pick up location at the last minute
Christopher KI had a great experience with this location. The owner was friendly and accommodating. He went out of his way to help me find a safe spot to park my bike while I was away with the van. Will definitely rent through this location again!
Matthew HWhen I called the number for uhaul I was quoted the wrong price and ended up paying way more than expected. I’d rented a dolly but when I went to pick up the truck no dolly was available.so I hauled everything by hand. Also when I went to pick up the truck I went to the location I’d phoned. Turns out it’s a generic number. I’d taken an Uber. Well it left. I then had to walk to the other location. It was that or spend yet more money. And when I dropped off my keys I wasn’t told about needing to go online at the actual site. I understood I could just go online and fill out what ever was required. Nope. Because I’d dropped the keys off and left thinking that’s what I could do, and go online at home, which I chose to do as it was dark out and cold and my phone battery had died. I was charged an extra $20.00. So yet more money. The cost to rent this vehicle for a few hours was really much more than it should have been. The customer service was fine. Everyone was polite. I was just very misled on price. Which was unfortunate because I’m very tight on money.
LAURA MThe man behind the counter - I've forgotten his name - is one of your greatest assets...he made the entire process easy, was exceptionally welcoming, helpful and efficient.
Kile OMgr. dug cargo van out of snow for me and warmed van for me to drive. Was an excellent experience. Would highly recommend this location and staff.
ADELL VI was charged $100 for about two hours of driving. I can rent a truck from Home Depot for a flat $20. I don't think I'll ever use U-Haul again. Quadrupling the price with mileage fees just feels deceptive.
Blake MI was Charged for 2 gallons gas despite putting gas in the vehicle (and only driving 7 miles total) and I was also charged a cleaning fee despite sweeping out the truck before I returned it, leaving it more clean than when I actually rented it. Not impressed with the sneaky fees or charges here so I will Not be using this location again. Such a disappointment.
Lindsay ROne of the headlights didn't work.
TOMAS PThe mandatory self check in procedure using the cell phone app is tedious and frustrating. I strongly prefer the simpler, more user friendly process with the agent!
John CEverything was great I was very pleased with their service and how convenient it is thanks guys
JORDAN RThe online process was smooth and seamless - Picking up the truck was just as seamless - Drop-Off was a breeze, as long as you review the Drop-Off instructions and proceedure prior to dropping the keys in the afterhours key-drop-box...like I made the mistake of doing ;-)
Thomas MTruck had only recently been returned and had soda spill in both cab and storage area behind cab. The worker cleaned out the cab but had not yet had time to get to the back, as I had made the reservation on a short notice. I forgot to grab a dolly in the whole rush of things but they were willing to extend the reservation. I did get my task done, and was happy with services rendered.
KADEN SCustomer service was excellent! Very helpful
Craig WThe approval process onsite was awful via the app. Waited and waited after I uploaded my ID. Not sure what the issue was as I’ve rented many times via the app before.
Katerina TGreat service by the rental agent.
MARK PThe only dealership I would recommend!
Mark DThe guy was nice after I had gone to another close-by shop who was not nice. Office was clean and he was cheerful and it was quick
Steven JI had to buy two matress bags because i bought one on line and this location didnt honor that so i had to buy a seperate one from them
Duston NVery fast. I was in and out in no time at all which really helped me out because I was pressed for time.
Bryan PThe only issue was the self drop off was very confusing and unclear. Took about 25 minutes trying to figure everything and worried about messing up.
DANIEL TAbsolutely Nothing... You guys are the Best in Tow.. costumer service is excellent.
Felix GGreat customer service. Definitely renting from this location in future moves!
Alexander DI received a uhaul that had actual human feces in it. The man who rented me the uhaul said he had no other truck left and I was in a pinch. I am so disappointed and had to clean the truck and some of my furniture smelled by the time the move is done. I am expecting a refund. This was the worst moving experience I’ve ever had.
TEMPLE DHave reserved parking spots!
Eduard KClean vehicles
Paul NThe requirement to register a return using the app when the office closed is far less convenient than the old system of key drop-off--especially when the app fails and customer service wait times are longer than a minute or two.
Hugh CI have zero complaints. My experience in phone and person with Mark was great.
LORI DDude from Towne Storage was friendly, cool, and on top of things. Would definitely go back and do business with them again.
Kaleb CEvery thing about renting this truck has been quick and easy. From scheduling, pick up and drop off. Mark is a pleasure to work with always with a kind word and smile!
Stephanie SSuper fast check in and return. Customer service was excellent.
John CThe van was fairly dirty inside and out, but the customer service I received was excellent!
Karen RReturned vehicle during business hours and staff would not close account at that time and issue receipt. Location would not accept cash payment forcing credit card charge
Joseph VThe truck was OK to me, but the condition of the truck seems not good enough for the long distance.
Jason LUhaul van not good in snow...
Price SAgent was not there when I returned truck
Steve PI liked it wen the truck rental included a dolly and some pads.
Julian JGreat! Fast service no waiting
Deborah mLocation charged for 70+ miles on my invoice while the actual round trip was less than 10 miles.
Maximilian KUHAUL website pick up and drop off was great. Then the next day I see an extra $30 charge from the place that I picked up my UHAUL. I inquired about why I was getting this charge and the guy working there told me that my gas was underneath the quarter tank mark. I told the guy that when I picked up the UHAUL that it was at 3/16 of a tank and that’s what my paper work had said. He told my that I should have returned it above the quarter tank...hello, 3/16 is less than a quarter of a tank. He wanted to keep arguing with me and said he never has his trucks under the quarter tank line...ONCE AGAIN, even UHAUL online had it documented that it started out at 3/16. Guy was just trying to scam me clearly. Very unimpressed with the guy’s behavior. However, I went on the online chat later and they looked into it and filed my claim. Very appreciative of the person who took care of me online. Moving is stressful and expensive, no need to add more stress buddy. Will never use that location for anything whatsoever again.
Sydney TI waited for 30 mins in the lobby while the clerk processed my rental truck. This came out of my rental time, and I was late for a dock appointment at a warehouse. Not the fault of the clerk, who was a brand new employee and should not have been flying solo. I regret having not used the app to reserve the truck (I ended up answering the same questions I’d completed online for the reservation.)
Joel MThe rental vehicle was leaking and water came in during rain.
Anabil CMark at this location is so accommodating and easy to work with as well as personable. We have 2 storage units at this location and I always feel safe because it’s well lit and monitored. The other renters that I’ve come across are willing to share the dollies, hold the elevators and doors, etc. Mark keeps the facility extremely clean. It’s been our best experience with storage facilities.
kara m